{"id":189725,"date":"2023-11-27T08:40:43","date_gmt":"2023-11-27T07:40:43","guid":{"rendered":"https:\/\/joblistnigeria.com\/?p=189725"},"modified":"2023-11-26T20:06:32","modified_gmt":"2023-11-26T19:06:32","slug":"earnipay-financial-technology-limited-recent-job-opportunity-apply-now","status":"publish","type":"post","link":"https:\/\/joblistnigeria.com\/earnipay-financial-technology-limited-recent-job-opportunity-apply-now.html","title":{"rendered":"Earnipay Financial Technology Limited Recent Job Opportunity- Apply Now!"},"content":{"rendered":"<p>Earnipay is a finance and people solutions company dedicated to helping businesses solve their Finance &amp; People Operations Challenges. We are recruiting to fill the position below:<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Job Title:\u00a0Customer Service Manager<\/strong><br \/>\n<strong>Location:\u00a0<\/strong>Lagos<br \/>\n<strong>Job Type:<\/strong> Full-time<br \/>\n<strong>Workplace Type:<\/strong> Hybrid<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Job Role<\/strong><\/p>\n<ul>\n<li>Service Excellence: Establish and maintain service standards, KPIs, and SLAs to consistently deliver high-quality service and customer satisfaction.<\/li>\n<li>Workflow Optimization: Continuously review and optimise customer service processes and workflows to enhance efficiency and effectiveness.<\/li>\n<li>Reporting and Analysis: Utilize data and reporting tools to track and analyse customer service performance, identifying areas for improvement.<\/li>\n<li>Cross-functional Collaboration: Collaborate with other departments, such as sales, marketing, and product development, to address customer-related challenges and opportunities.<\/li>\n<li>Documentation and Knowledge Base: Develop and maintain a comprehensive knowledge base for customers and the customer service team.<\/li>\n<li>Team Leadership: Lead, coach, and mentor a team of customer support representatives, fostering a positive and motivated work environment.<\/li>\n<li>Training and Development: Provide ongoing training and professional development opportunities for the customer service team to enhance their skills.<\/li>\n<li>Customer Advocacy: Foster customer loyalty and advocacy by actively seeking feedback, testimonials, and case studies.<\/li>\n<li>Escalation Handling: Manage and resolve escalated customer issues, demonstrating empathy and a commitment to finding solutions.<\/li>\n<li>Feedback Gathering: Gather and relay client feedback to the product development team to help improve our offerings.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Qualifications<\/strong><\/p>\n<ul>\n<li>Proven experience in a customer support or service management role.<\/li>\n<li>Proactive, self-motivated, and able to work independently.<\/li>\n<li>Proficiency in using CRM software and customer service tools.<\/li>\n<li>Experience in data analysis and reporting to drive performance improvements is a plus.<\/li>\n<li>Strong communication and leadership skills.<\/li>\n<li>Ability to empathise with and understand customer needs and concerns.<\/li>\n<li>Results-oriented with a focus on customer satisfaction and team performance.<\/li>\n<li>Exceptional problem-solving and conflict-resolution skills.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>How to Apply<\/strong><\/p>\n<p>Interested and qualified candidates should:<br \/>\n<strong><a href=\"https:\/\/hris.peoplehum.com\/ehire\/jobs\/63712f79-5d27-4afb-a410-0e3c753d3341\/66118368-4f1d-49a9-a3f9-02f835be6173?source_name=PEOPLEHUM_EXTERNAL&amp;source_type=Direct&amp;locale=en-US&amp;utm_\" target=\"_blank\" rel=\"noopener\">Click here!<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Earnipay is a finance and people solutions company dedicated to helping businesses solve their Finance &amp; People Operations Challenges. We are recruiting to fill the position below: &nbsp; &nbsp; &nbsp;&#8230;..<\/p>\n","protected":false},"author":10165,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[19],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Earnipay Financial Technology Limited Recent Job Opportunity- Apply Now! - Jobs in Nigeria<\/title>\n<meta name=\"description\" content=\"Earnipay is a finance and people solutions company dedicated to helping businesses solve their Finance &amp; People Operations Challenges. We are\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/joblistnigeria.com\/earnipay-financial-technology-limited-recent-job-opportunity-apply-now.html\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Dozie Nze\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/joblistnigeria.com\/earnipay-financial-technology-limited-recent-job-opportunity-apply-now.html\",\"url\":\"https:\/\/joblistnigeria.com\/earnipay-financial-technology-limited-recent-job-opportunity-apply-now.html\",\"name\":\"Earnipay Financial Technology Limited Recent Job Opportunity- Apply Now! - Jobs in Nigeria\",\"isPartOf\":{\"@id\":\"https:\/\/joblistnigeria.com\/#website\"},\"datePublished\":\"2023-11-27T07:40:43+00:00\",\"dateModified\":\"2023-11-26T19:06:32+00:00\",\"author\":{\"@id\":\"https:\/\/joblistnigeria.com\/#\/schema\/person\/5aac2b07c5190c0bdf8362a7a77eaf25\"},\"description\":\"Earnipay is a finance and people solutions company dedicated to helping businesses solve their Finance &amp; People Operations Challenges. 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