{"id":19742,"date":"2012-11-17T11:51:13","date_gmt":"2012-11-17T10:51:13","guid":{"rendered":"https:\/\/joblistnigeria.com\/?p=19742"},"modified":"2013-01-20T20:50:38","modified_gmt":"2013-01-20T19:50:38","slug":"graduate-contact-center-agent-sat-a-telecom-company","status":"publish","type":"post","link":"https:\/\/joblistnigeria.com\/graduate-contact-center-agent-sat-a-telecom-company.html","title":{"rendered":"Graduate Contact Center Agent Sat a Telecom Company"},"content":{"rendered":"

At\u00a0Touchstone Network Company Limited,<\/strong>\u00a0we put our clients first. Our world class services will make your organization better. We can provide a wide range of services to organizations such as Manufacturers, Distributors, Banks, Insurance and Telecoms Companies as well as MDAs. You may well have talked to one of our team before and just didn’t know it!<\/p>\n

Touchstone Network Company Limited is recruiting to fill the below position:<\/p>\n

Job Title:\u00a0<\/strong>Contact Center Agent<\/p>\n

<\/strong>Department:\u00a0\u00a0<\/strong>Customer Care
\nShift:<\/strong>\u00a0Shift work involved
\nLocation:\u00a0\u00a0<\/strong>Abuja<\/p>\n

Dimensions
\n<\/strong>A newly opened dynamic and high-tech Contact Centre has vacancies for several Agents in Abuja. Office hours are 24\/7 so ability to work shifts which may include weekends and public holidays is essential. At times the work will be high pressured; therefore Candidates must be dedicated, hardworking and disciplined people who will not allow religious and social activities to interfere with their work. This includes not making and receiving personal phone calls during office hours or receiving visitors or absenting themselves from their desks outside of official break times.<\/p>\n

Essential skills profile includes:\u00a0<\/strong>
\nhighly computer-literate, intelligent, fast learner, good communicator (written and verbal), enjoys and is good at customer service and problem solving. There may be occasional need to fill-in for the Front Desk Officer so people-facing skills are a plus.<\/p>\n

Key Responsibilities: \u00a0\u00a0<\/strong>
\nContact via Phone, Text, Fax, Email and Social Media with our Clients\u2019 Customers to receive, process and respond to Information, Enquiries, Complaints and Orders, as well as provision of basic Technical Support for products. Logging all communication with Customers in a database, follow up and resolution of issues.<\/p>\n

Special Responsibilities:<\/p>\n

<\/strong>May include all or any of the following:<\/p>\n