{"id":197571,"date":"2024-04-16T14:30:19","date_gmt":"2024-04-16T13:30:19","guid":{"rendered":"https:\/\/joblistnigeria.com\/?p=197571"},"modified":"2024-04-17T20:37:23","modified_gmt":"2024-04-17T19:37:23","slug":"kennedia-consulting-limited-current-available-job-opportunity-apply-now","status":"publish","type":"post","link":"https:\/\/joblistnigeria.com\/kennedia-consulting-limited-current-available-job-opportunity-apply-now.html","title":{"rendered":"Kennedia Consulting Limited Current Available Job Opportunity- Apply Now!"},"content":{"rendered":"<p>Kennedia Consulting Limited &#8211; Our client is recruiting to fill the position below:<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Job Title:\u00a0Contact Centre Agent\u00a0<\/strong><br \/>\n<strong>Location:\u00a0<\/strong>Lagos<br \/>\n<strong>Employment Type:<\/strong> Full-time<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Responsibilities<\/strong><\/p>\n<ul>\n<li>Respond to customer inquiries and provide assistance via phone, email, chat, or other communication channels in a timely and professional manner.<\/li>\n<li>Identify customer needs and concerns, troubleshoot problems, and resolve issues efficiently to ensure customer satisfaction.<\/li>\n<li>Develop a comprehensive understanding of the company&#8217;s products, services, policies, and procedures to provide accurate information to customers.<\/li>\n<li>Accurately document customer interactions, including details of inquiries, resolutions, and any follow-up actions required, using the company&#8217;s CRM system.<\/li>\n<li>Meet or exceed performance targets and metrics, such as call handling time, first-call resolution rate, customer satisfaction scores, and adherence to schedules.<\/li>\n<li>Participate in ongoing training sessions and professional development opportunities to enhance product knowledge, communication skills, and customer service abilities.<\/li>\n<li>Ensure compliance with regulatory requirements, data protection laws, and company policies regarding customer information and confidentiality.<\/li>\n<li>Escalate complex or unresolved issues to appropriate departments or supervisors for further investigation and resolution.<\/li>\n<li>Adhere to quality standards and guidelines for customer service, including maintaining professionalism, empathy, and adherence to company policies.<\/li>\n<li>Collaborate with team members and other departments to share knowledge, coordinate responses to customer inquiries, and contribute to continuous improvement initiatives.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Qualifications<\/strong><\/p>\n<ul>\n<li>Previous experience in customer service, call centre, or related roles preferred.<\/li>\n<li>Excellent verbal and written communication skills, with the ability to convey information clearly and effectively.<\/li>\n<li>Effective problem-solving and decision-making skills to address customer issues and find appropriate solutions.<\/li>\n<li>Basic computer skills and familiarity with CRM software, call centre technology, and other communication tools.<\/li>\n<li>Strong empathy and interpersonal skills to understand customer needs and concerns and provide appropriate assistance.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Salary<\/strong><br \/>\nN150,000 Monthly with\u00a0Pension and HMO.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>To apply<\/strong><\/p>\n<p>Interested and qualified candidates should send their Resume to:\u00a0<strong><a href=\"mailto:recruiterkcl@gmail.com\" target=\"_blank\" rel=\"noopener\">recruiterkcl@gmail.com<\/a><\/strong>\u00a0using the job title as the subject of the mail<\/p>\n<p><strong>Application Deadline: <\/strong>23rd April, 2024.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Kennedia Consulting Limited &#8211; Our client is recruiting to fill the position below: &nbsp; &nbsp; &nbsp; &nbsp; Job Title:\u00a0Contact Centre Agent\u00a0 Location:\u00a0Lagos Employment Type: Full-time &nbsp; Responsibilities Respond to customer&#8230;..<\/p>\n","protected":false},"author":10165,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[19],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Kennedia Consulting Limited Current Available Job Opportunity- Apply Now! 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