{"id":2318,"date":"2009-12-07T16:19:30","date_gmt":"2009-12-07T15:19:30","guid":{"rendered":"https:\/\/joblistnigeria.com\/?p=2318"},"modified":"2010-10-18T16:22:12","modified_gmt":"2010-10-18T15:22:12","slug":"mtn-nigeria-employee-services-manager","status":"publish","type":"post","link":"https:\/\/joblistnigeria.com\/mtn-nigeria-employee-services-manager.html","title":{"rendered":"MTN Nigeria Jobs: Employee Services Manager"},"content":{"rendered":"

\"mtn\"MTN Nigeria<\/strong> is a leading Telecoms company in Nigeria , the company offers numerous opportunities to professionals of all nationalities and is currently recruiting an Employee Services Manager to be based in Lagos Nigeria under the department of human resources. to be reporting directly to\u00a0Senior Manager, Employee Services<\/p>\n

Job Description: <\/strong><\/p>\n

\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 HR Services<\/div>\n
\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 Supervise implementation of competent HR service channels<\/div>\n
\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 Define and agree on key performance areas and service levels for HR service desk in alignment with business requirements<\/div>\n
\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 Oversee the maintenance of workforce data<\/div>\n
\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 Ensure Administrative excellence through deployed systems.<\/div>\n
\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 Update shared services systems, processes and SLA\u2019s to reflect changing technology and policies.<\/div>\n
\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 Ensure service level meets customer requirement especially with regards to process velocity, efficiency and robustness of the design.<\/div>\n
\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 Review HR Service team\u2019s performance on a regular basis, identifying opportunities for HR service improvements.<\/div>\n
\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 Employee Relations<\/div>\n
\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 Provide channels for employees to complete HR transactions.<\/div>\n
\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 Interpret HR Policies to the business and ensure shared understanding of HR policies across HR and the business.<\/div>\n
\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 Expatriate Services<\/div>\n
\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 Manage the expatriate quota administration, work permits and visa requirements as required<\/div>\n
\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 Ensure availability and provision of accommodation for expatriates and visitors.<\/div>\n
\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 Oversee the negotiation of contracts (property, school, employment) for expatriates<\/div>\n
\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 Manage the process of contract renewal for expatriate staff within the Group<\/div>\n
\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 Provide landing support for expatriate staff and their family<\/div>\n
\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 Reports<\/div>\n
\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 Monitor generation of workforce reports<\/div>\n
\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 Provide monthly HR Service Centre reports for management review<\/div>\n
\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 Oversee development of grievance & disciplinary process reports<\/div>\n
Ensure the timely preparation of HR Operations reports (Quarterly reports, PDR, Monthly reports)<\/div>\n

\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 HR Services<\/p>\n

\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 Supervise implementation of competent HR service channels<\/p>\n

\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 Define and agree on key performance areas and service levels for HR service desk in alignment with business requirements<\/p>\n

\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 Oversee the maintenance of workforce data<\/p>\n

\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 Ensure Administrative excellence through deployed systems.<\/p>\n

\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 Update shared services systems, processes and SLA\u2019s to reflect changing technology and policies.<\/p>\n

\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 Ensure service level meets customer requirement especially with regards to process velocity, efficiency and robustness of the design.<\/p>\n

\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 Review HR Service team\u2019s performance on a regular basis, identifying opportunities for HR service improvements.<\/p>\n

\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 Employee Relations<\/p>\n

\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 Provide channels for employees to complete HR transactions.<\/p>\n

\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 Interpret HR Policies to the business and ensure shared understanding of HR policies across HR and the business.<\/p>\n

\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 Expatriate Services<\/p>\n

\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 Manage the expatriate quota administration, work permits and visa requirements as required<\/p>\n

\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 Ensure availability and provision of accommodation for expatriates and visitors.<\/p>\n

\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 Oversee the negotiation of contracts (property, school, employment) for expatriates<\/p>\n

\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 Manage the process of contract renewal for expatriate staff within the Group<\/p>\n

\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 Provide landing support for expatriate staff and their family<\/p>\n

\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 Reports<\/p>\n

\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 Monitor generation of workforce reports<\/p>\n

\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 Provide monthly HR Service Centre reports for management review<\/p>\n

\u00b7 \u00a0 \u00a0 \u00a0 \u00a0 Oversee development of grievance & disciplinary process reports<\/p>\n

Ensure the timely preparation of HR Operations reports (Quarterly reports, PDR, Monthly reports)<\/p>\n

Job Conditions:<\/strong><\/p>\n

Standard working conditions Regional Travel Field work: 40% of total work hours. Minimum qualification is 2.2 or equivalent.<\/p>\n

Required Skills:<\/strong><\/p>\n

    \n
  • 8 years work experience of which 4 years should be in the Human Resources function<\/li>\n
  • Experience in employee relations and expatriate service management<\/li>\n<\/ul>\n

    Qualifications: <\/strong><\/p>\n

    First degree preferably in the Social Sciences, Business Administration or any other relevant degree<\/p>\n

    This vacancy expires on 8th of December 2009<\/strong><\/p>\n

    Click here to Apply to MTN Nigeria<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

    MTN Nigeria is a leading Telecoms company in Nigeria , the company offers numerous opportunities to professionals of all nationalities and is currently recruiting an Employee Services Manager to be…..<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[35],"tags":[130],"jetpack_publicize_connections":[],"yoast_head":"\nMTN Nigeria Jobs: Employee Services Manager - Jobs in Nigeria<\/title>\n<meta name=\"description\" content=\"MTN Nigeria is a leading Telecoms company in Nigeria , the company offers numerous opportunities to professionals of all nationalities and is currently\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/joblistnigeria.com\/mtn-nigeria-employee-services-manager.html\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Joblist Nigeria\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/joblistnigeria.com\/mtn-nigeria-employee-services-manager.html\",\"url\":\"https:\/\/joblistnigeria.com\/mtn-nigeria-employee-services-manager.html\",\"name\":\"MTN Nigeria Jobs: Employee Services Manager - 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