{"id":24502,"date":"2014-10-17T00:29:41","date_gmt":"2014-10-16T23:29:41","guid":{"rendered":"https:\/\/joblistnigeria.com\/?p=24502"},"modified":"2014-10-17T10:18:59","modified_gmt":"2014-10-17T09:18:59","slug":"stanbic-ibtc-bank-recruiting-10-positions","status":"publish","type":"post","link":"https:\/\/joblistnigeria.com\/stanbic-ibtc-bank-recruiting-10-positions.html","title":{"rendered":"Stanbic IBTC Bank Recruiting in 10 Positions"},"content":{"rendered":"
ICT Jobs at Stanbic IBTC Bank (10 Positions) \u2013 We are a member of Standard Bank Group which is Africa\u2019s largest banking group ranked by assets and earnings and has been in business for more than 150 years. It is a global Bank with African roots and has extensive operations in 19 African countries including South Africa and 12 countries outside Africa including key financial centers like Europe, United States and Asia making us one of the biggest banking networks on the continent. It operates in Nigeria as Stanbic IBTC Bank; a subsidiary of Stanbic IBTC Holdings.<\/div>\n

IT Application Support and Maintenance Specialist<\/h2>\n
Main Purpose of the Job<\/div>\n

\u2022 Application Support Management-Responsible for the Support and Administration of the Bank Application (Finacle & Pricing & Reports) and Services (UNIX) used by the Production for business continuity.
\n\u2022 Application maintenance Management -Management and Delivery of content and Services Online; tracking and ensuring all application defects and requirement are promptly resolve.<\/p>\n

Key Responsibilities
\n\u2022 Providing capacity planning, monitoring, and maintenance of the Bank Application (Finacle & Pricing & Reports etc)
\n\u2022 Understanding, in depth, the business processes supported by the Bank Application (Finacle & Pricing & Reports etc)
\n\u2022 To maintain production environments relating to online services. This will include development, DR and production Applications.
\n\u2022 To ensure that applications are maintained in a manner that supports delivery of services to multiple platforms(Peripherals) , resilience, and performance
\n\u2022 To ensure continuity of the business processes supported by one or many applications \/ services
\n\u2022 Ensuring continuity and quality by owning the resolution of issues across platforms. Tracking progress and escalating as appropriate unless resolution reached
\n\u2022 To ensure standards and guidelines are applied and maintained across applications for administration, deployment and monitoring over a range of platforms that largely comprises Bank standard Process flow. This includes applications, web server components and databases
\n\u2022 To ensure applications and services processes and outputs are error free and complete
\n\u2022 Identifying faults and issues and recommending appropriate paths to resolution, and fixing as appropriate
\n\u2022 Ensuring appropriate contingency\/workaround \u00a0procedures are in place for process failure or defect pending resolution ensuring business continuity
\n\u2022 Managing change control (CR) implications for designated Application
\n\u2022 Contributing to process development and best practice. Looking at new ways to improve resilience, performance levels and supportability
\n\u2022 To ensure that applications and related services are documented and kept in a path accessible by the Team
\n\u2022 To establish and maintain effective working relationships with all stakeholders
\n\u2022 Reviewing and ensuring complete and appropriate handover of documentation prior to operational acceptance of new or changed applications
\n\u2022 To undertake advanced administration tasks as required e.g. to support problem resolution
\n\u2022 To support the development teams and the 24\/7 group in deploying applications and solving problems and
\n\u2022 To participate in the on-call support to the 24\/7 team
\n\u2022 Manages and meeting weekly with Application Vendors to review and provide resolution to End users issue. Evaluating Remedy incidence\/work request and tracking issues<\/div>\n
Key Performance Measures
\n\u2022 Percentage uptime of application systems and software
\n\u2022 Number of user-reported application-related issues resolved
\n\u2022 IT Audit rating by Internal Audit, Routine Control, and external audit
\n\u2022 No service impact as a result of application issue
\n\u2022 Reduced number of incidents
\n\u2022 Successful resolution of applications issue
\n\u2022 Successful guidance(Businesswise and technically) on application usage and module functionalities
\n\u2022 Meet deadlines on task assigned
\n\u2022 Ensure that service disruptions due to system downtime are minimized<\/div>\n
<\/a><\/div>\n

IT Solutions Developer<\/h2>\n
Position Description\u2022 Understand the bank\u2019s current system architecture.
\n\u2022 Work with the business to design cutting edge custom-applications that will allow our meet business to stay ahead of the competition and achieve their strategic goals.
\n\u2022 Take the leading role in the design of new solutions and engender innovation within the team.
\n\u2022 Ensure the design of applications according to business specifications<\/div>\n
Key responsibilities
\n\u2022 Recommend and design structures and tools for systems which meet business needs, delivering the technical visualization of proposed applications for approval by the business and execution by the development team.
\n\u2022 Assist in the preparation of technical plans and produce detailed component specifications, translating these into detailed designs for implementation using selected products.
\n\u2022 Provide advice on technical aspects of system development and integration and ensure that relevant technical strategies, policies, standards and practices are applied correctly.<\/div>\n
<\/a><\/div>\n

eChannel Application Support Officer<\/h2>\n
\u2022 E-Channels applications support e.g. Postilion for ATM, POS and Visa\/ Master Cards solutions, Finacle \u00a0Internet Banking, Telephone Banking, Finacle USSD<\/div>\n
Key Responsibilities
\nE-Channel Applications Support
\n1. Management and support of the Bank\u2019s Postilion Front End Processor (FEP), Postilion Navigator, Postilion Office, Postilion Realtime and other ancillary systems
\n2. Channels Integration and Postilion Application implementation and Support
\n3. Cards Solutions support e.g. Visa\/Master\/Verve e.t.c.
\n4. Finacle Internet Banking, Mobile Banking and USSD support
\n5. Administration and support of e-Payment solutions e.g. PayDirect, WebPay, BankCollect, eTransact, LASG EBS-RSM payment systems
\n6. Timely resolution of e-Channel applications incidents raised within the agreed SLA
\n7. Investigate of system anomaly and proffer a solution
\n8. E-Channel applications testing
\n9. Upgrade deployment \/ implementation
\n10. Support banking application projects relating to eChannels
\n11. Monitor and ensure 24-hour availability of e-channel applications
\n12. Configure, install custom-developed e-channel applications<\/div>\n
Key Performance Measures
\n\u2022 Percentage uptime of application systems and software
\n\u2022 Number of user-reported application-related issues resolved
\n\u2022 IT Audit rating by Internal Audit, Routine Control, and external audit
\n\u2022 No service impact as a result of application issue
\n\u2022 Reduced number of incidents
\n\u2022 Successful implementation of applications
\n\u2022 Successful implementation of changes
\n\u2022 Meet deadlines on task assigned
\n\u2022 Ensure that service disruptions due to system downtime are minimized<\/div>\n
<\/a><\/div>\n

IT Test Analyst<\/h2>\n
Job purpose
\n\u2022 System testing of projects and code. Production of test strategies, test plans, defect tracking, requirements capture and analysis to agreed deadlines.
\n\u2022 Responsible for completing and maintaining up-to-date, high quality test strategies, test plans and scripts to agreed deadlines.
\n\u2022 Adopts a flexible approach to completing workload to ensure delivery within agreed timeframes.
\n\u2022 Plans and estimates project activities with team leader<\/div>\n
Key responsibilities
\n\u2022Establish test approach\/plan for projects
\n\u2022Establish acceptance criteria and schedule for test cycles (CIT, SIT, UAT)
\n\u2022Establish testing team quality standards and quality assurance processes
\n\u2022Establish best practices and processes for testing team
\n\u2022Coordinate the testing efforts on key Bank Projects from Initiation through to Closure
\n\u2022Establish standards and processes for Test Analysts and other test resources to manage their areas of responsibilities
\n\u2022Influence overall technology, driving product quality, and promoting practices to improve productivity and enable quality
\n\u2022Clearly communicating the unit\u2019s goals and objectives to the test team
\n\u2022Resource mobilization for Projects
\n\u2022Manage delivery by metrics
\n\u2022Publish KPIs for Testing Projects on weekly, or milestone, basis
\n\u2022Submit inputs for Weekly Status Reports for IT Exco sessions
\n\u2022Participate in Weekly Test team Review Meetings
\n\u2022Coordinating Test Requirements Analysis
\n\u2022Coordinating Test Case Development \/ Updating
\n\u2022Coordinating Test Data preparation
\n\u2022Coordinating Defect Analysis & Reporting
\n\u2022Coordinating re-tests for Fixes
\n\u2022Manage Direct Reports (Test Analysts etc.)
\n\u2022Challenge the perception of testing
\n\u2022Stay abreast of new technologies
\n\u2022Stay abreast of new test methods and tools
\n\u2022Ensure efficient use of HP Quality Center<\/div>\n
Key Performance Indicators
\n\u2022 Timely\/Successful testing of delivered corebanking patches (customization and product)
\n\u2022 Development of Quality test cases for all solution
\n\u2022 Zero\/Minimal rollback of Tested solutions.
\n\u2022 Effective management of defect picked during testing.<\/div>\n
<\/a><\/div>\n

IT Service Management Analyst<\/h2>\n
\u2022 Meet SLA targets and deadline
\n\u2022 Ensure reduced number of incidents
\n\u2022 Successful implementations of projects supervised<\/div>\n
Key responsibilities
\n\u2022 Supporting \u00a0team track (in country) and remedy solution for internal customer support group and the business
\n\u2022 Real time monitoring and communication on critical bank\u2019s services using ITM
\n\u2022 Afterhours resource management for IT
\n\u2022 Management of personal and departmental shared \u00a0folder
\n\u2022 Ensures adherence to defined IT policies
\n\u2022 Monitoring and communication of service availability
\n\u2022 Manage \u00a0the established change management \u00a0process
\n\u2022 Develop adequate MIS reporting from service desk and team track database
\n\u2022 Coordination of DR exercise at mid-year interval
\n\u2022 Ensure strict compliance to IT \u2018s change management
\n\u2022 Any other duties as may be assigned by Department Head & Team Leader.<\/div>\n
Key Performance Indicators
\nNumber of instances of non-compliance to policy
\nCustomer satisfaction levels
\nNumber of customer complaints
\nCompliance level \u00a0to pre-agreed SLAs and OLAs
\nNumber and value of sanctions received as a result of non compliance to IT policies
\nZero Audit exceptions
\nCycle time to resolve issues assigned by the Helpdesk.
\nCycle time in the resolution of incident tracked on Remedy\/Team track
\nInternal customer satisfaction level with IT support
\nOther KPIs identified by the Head, IT Service & Test Management<\/div>\n
<\/a><\/div>\n

IT Production\/Data Processing Officer<\/h2>\n
\u2022To process data by running End of day activities on application systems, take backup of databases, generate reports, print and circulate.
\n\u2022Ensure that all work request \/ incidents logged in Remedy are responded to and resolved within the agreed time frame. Also ensure that calls are escalated and communicated to the required support area and user.
\n\u2022Provide high level competency with regard to application systems monitoring.<\/div>\n
Key Accountabilities\/KRA
\n\u2022Run and Support End of day processing & End of month processing e.g. Core Banking (Finacle Banking Application), Pricing, ODS, HP&L, MOD etc.
\n\u2022Take backup of application databases on Oracle, SQL Server, MySQL, Sybase, etc on daily basis.
\n\u2022Take backup of Bank\u2019s third party applications.
\n\u2022Data Centre Monitoring (i.e. Temperature, Humidity, etc ) using Environmental Monitoring System (Netbotz)
\n\u2022Development of scripts for data downloads \/ extractions.
\n\u2022Finacle Functional Support.
\n\u2022Development of Reports, customization and maintenance.
\n\u2022Projects support & Implementation.
\n\u2022Provide workaround solutions to Equinox archival issues
\n\u2022Support Interfacing of external Applications to Finacle Banking software.
\n\u2022Training of users on Finacle applications \u2013 Scheduled and On-the-Job training
\n\u2022Support on Middle office database (MOD)
\n\u2022Investigate and proffer solution to Finacle system anomalies
\n\u2022Implementation of change request of business applications from the Centre
\n\u2022Timely handling of System \/ Technical Job request logged in Remedy e.g. System issues, new report request etc.
\n\u2022Ensure adherence to defined IT policies and procedures.
\n\u2022Ensure the timely transfer of SWIFT messages and MOD files on a daily basis.
\n\u2022Monitoring of all the critical applications.
\n\u2022Ad-hoc assignment.
\nKey Performance Indicators:
\n\u2022Number of customer complaints
\n\u2022Number of instances of non-compliance to policy and procedure
\n\u2022Number of error recorded as a result of not following policy and procedure
\n\u2022Number of audit exception on Production issues
\n\u2022IT Audit rating by Internal Audit, Routine Control, and external audit
\n\u2022No service impact
\n\u2022Reduced number of incidents
\n\u2022Successful implementations
\n\u2022Internal customer satisfaction level with IT support
\n\u2022Meet deadlines
\n\u2022Meet SLA targets
\n\u2022Ensure that there is no service disruptions at all times.
\n\u2022Measure on knowledge of applications been processed and supported.
\n\u2022Cycle time to resolve issue assigned by the Helpdesk.
\n\u2022Professional assistance to large projects in relation to production activities.
\n\u2022Adequate knowledge of production principles and procedures.<\/div>\n
<\/a><\/div>\n

IT Security Analyst<\/h2>\n
To provide an operational IT Security support to ensure that the bank is not compromised in anyway. \u00a0The operation support includes anti-virus, intrusion detection, key management as well the delivery of and content scanning of all internet mail incoming and outgoing.
\nEnsuring that all incidents are responded to, actioned and resolved within the required MTTR. Also ensure that calls are escalated and communicated to the required support area and user.
\nParticipates in the design and development of processes and controls to manage and monitor authorized requests for access to enterprise applications.
\nParticipates in the design and development of processes to monitor and assess security compliance practices, monitors logical access and participates in internal audits to determine if security objectives, processes and controls are effectively applied, maintained and performed as expected.
\nParticipates in the design of user authentication and authorization systems to manage data access privileges; data collection and management procedures and information security controls.
\nContributes to plans for performance reports and audit processes and participates in the design of application, middleware and other security controls, administration tests, test scripts criteria and procedures.
\nParticipates in security related problem identification, analysis and resolution, including procedural, operational and technical problems in a collaborative environment.
\nRecommends appropriate corrective and risk mitigation activities.
\nIdentifies and sets appropriate security and parameters in configurable software to meet operations security requirements.
\nParticipates in the assessment of the effectiveness of the data security processes and procedures against industry standards and guidelines.
\nProvide high level competency with regard to mainframe IT security systems
\nConduct regular risk assessments of IT controls against desired security state<\/div>\n
<\/a><\/div>\n

IT Project Manager<\/h2>\n
\u2022 Contribute to successful project delivery by driving continuous improvement, coordinating projects, tracking status, budget and ensuring resources availability.
\n\u2022 Understand the bank\u2019s current Project Governance Strategy.
\n\u2022 Ensure owners of operational actions complete them and provide regular updates to project stakeholders and teams
\n\u2022 Planning Strategy Roadmap with Head of Unit to complete and actualize deliverables
\n\u2022 Control, update, and report financials for projects and other cost for IT Department
\n\u2022 Work with the project team to document project status, track and ensure resolution of project issues.
\n\u2022 Ensure that appropriate standard project practices and procedures are followed and documentations, sign offs are managed and updated regularly.
\n\u2022 Work with Head of Unit to conduct Project Audit during project closure.
\n\u2022 Track and update monthly financials on assigned projects
\n\u2022 Must have an understanding and demonstrate use of Project Management Methodologies.<\/div>\n
Key Responsibilities
\nManaging project governance responsibilities (In-country & Center)
\nManaging time, resources and project budgets
\nManagement of Project Governance shared folder
\nEnsures adherence to defined IT Project Governance policies
\nMonitoring and communication of project status and delivery
\nManage \u00a0project documentation and ensuring objectives set out are achieved preventing scope creep
\nPrioritization and efficient time management
\nEnsure strict compliance to IT \u2018s Standard Operating Processes
\nAny other duties as may be assigned by Department Head & Team Leader
\nThe position requires a detailed approach to task completion, strong organization skills, positive relationship and communication skills, and a general understanding of IT project dynamics.
\nWork at all levels of the project from business analyst through project management as needed to govern the project execution successfully.<\/div>\n
Key Performance Measures
\nNumber of instances of non-compliance to policy
\nCustomer satisfaction levels
\nNumber of customer complaints
\nCompliance level \u00a0to pre-agreed SLAs and OLAs
\nFeedback from In-country and Center to include Change Co
\nNumber and value of sanctions received as a result of non compliance to IT policies
\nZero Audit exceptions
\nCycle time to resolve issues assigned by the Helpdesk.
\nCycle time in the resolution of incident tracked on Remedy\/Team track
\nInternal customer satisfaction level with IT support
\nOther KPIs identified by Head of IT Enablement<\/div>\n
Key Applications to support and knowledge required
\n1. Project Governance<\/div>\n
Method of Application<\/div>\n
Use the links below to apply for each position<\/div>\n