Vodacom Business, a wholly-owned subsidiary of the Vodacom Group, is a leading pan-African corporate connectivity and telecommunications provider that has brought affordable and reliable connectivity to Africa since 1992. In that time, we have built strong relationships in the sectors that are driving the continent\u2019s economic growth; helping them stay connected across Africa, and to the rest of the world.<\/p>\n
Our experience in African telecommunications spans over two decades and today, we connect over 1200 of the continent\u2019s largest and leading corporations in over 40 countries<\/span>. We work closely with multinationals in all sectors of African commerce \u2013 from banking and finance, oil and gas, mining and construction right through to retail and distribution , as well as tourism.<\/p>\n Our satellite coverage of Africa reaches to the furthest corners of the continent, and with access to multiple subsea cable landing ports; Vodacom Business has the infrastructure and support<\/span> services in place to ensure that your business is always connected \u2013 locally and globally. We can provide you with a complete solution for all your telecommunication needs and our hosted solutions mean you don\u2019t have to invest heavily in equipment or maintenance.<\/p>\n SERVICE MANAGER<\/strong><\/p>\n Department: Operations KEY ROLES \/ QUALIFICATION<\/strong> KEY ACCOUNTABILITIES<\/strong> KNOWLEDGE & SKILLS<\/strong> PERSONALITY REQUIREMENTS<\/strong> PRODUCT SALES SPE…T KEY ROLES \/ QUALIFICATION<\/strong> THE PRODUCT SPE\u2026T \u2013 SALES SHALL;<\/strong> Project Manager Knowledge Skills CHIEF ACCOUNTANT<\/strong><\/p>\n Department: Finance KEY ROLES \/ QUALIFICATION<\/strong> KEY ACCOUNTABILITIES<\/strong> Strong technical accounting skills including a depth of knowledge of IFRS and its business application preferably from a SKILLS<\/strong> PRODUCT SPE\u2026T<\/strong><\/p>\n Department: Commercial KEY ROLES<\/strong> KEY ACCOUNTABILITIES<\/strong> Knowledge Skills ACCOUNT MANAGER<\/strong><\/p>\n Department: Business Development KEY ROLES<\/strong> KEY ACCOUNTABILITIES<\/strong> Knowledge Skills EHOD, COMMERCIAL<\/strong><\/p>\n Department: Commercial KEY ROLES<\/strong> KEY ACCOUNTABILITIES<\/strong> JOB KNOWLEDGE:<\/strong> Job Related Skills Behavioural Competency Requirements REGIONAL ACCOUNT MANAGER<\/strong><\/p>\n Department: VGE Africa KEY ROLES \/ QUALIFICATION KEY ACCOUNTABILITIES<\/strong> KNOWLEDGE
\nReporting to: Head, Service Management
\nJob type: Full-time
\nEmployment<\/span> Type: Permanent
\nLocation: Lagos
\nClosing Date: 31 January 2015<\/p>\n
\nThe position is a strategic unit that ensures customer receives the expected service end-to-end, where performance is based on the customer\u2019s perception<\/span> of the level of service delivered.
\nThe Service Manager is the first and primary contact<\/span> for the Customer, whether it is for changes, Requests or escalations. He\/she will assist the Head service (and Sales manager) in order to manage the account as a whole.
\nThe job holder must have a Bachelor Degree in Electrical\/Electronic Engineering or related degree with a minimum of 5 years\u2019 experience in service management in an ICT\/Telecoms Industry. Possession of an MBA\/Master\u2019s degree in relevant discipline will be an added advantage.<\/p>\n
\nTo maintain a sound knowledge and understanding of current methodologies, technologies and services as employed by the Customer and as promoted by the Company whilst maintaining an awareness of future trends within the market place.
\nEnsures all credit notes issues are resolved timely and produce necessary reports for the client and management.
\nEnsure all service related incidents are promptly followed up and immediate escalation set in motion to enable prompt feedback to the client without necessarily relying on the CSOC engineers for communications to the clients. The escalation needs to be promptly followed up with the relevant parties to ensure prompt resolution.
\nService Manager must ensure all the backhauls and project related issues under his\/her care are proactively monitored and flagged once the backhauls are 70% utilized. This will ensure proactive action<\/span>\/escalation to the installs team before attaining any congestion level whereby services will be impacted. This must form part of the month end reports.
\nAligns self and extended delivery<\/span> team with business strategies to deliver and meet metrics for process and service expectations as set and agreed.
\nAdherence to ITIL and ISO Service Management processes.
\nEnsure that all service related documentation is up to date at all times.
\nSupport<\/span> the Head of Service management in achieving his\/her objectives.<\/p>\n
\nMust be Client\/Customer Service oriented
\nMust be an excellent communicator (both telephone and email).
\nMust be a \u2018People Person\u2019 who wants to build client relationships.
\nA \u2018Problem Solver\u2019 with the ability to analyze an issue, identifies and works with the correct resource<\/span>(s) to resolve the issue and follow up to demonstrate the issue is resolved.
\nMust be Detail Oriented with the ability to gather and report\/record important information in detail.
\nStrong understanding of the ITIL frame work and standards.
\nExperience\u00a0 in managing people and resources<\/span> e.g. time<\/p>\n
\nAnalytical and problem solving attributes.
\nExhibiting tact and diplomacy.
\nBroad experience of post-sales support.
\n\u201cGet it done\u201d and \u201cMake it Happen\u201d mentality
\nStrong interpersonal skills
\nExcellent Oral and written communication skills
\nStress tolerant<\/p>\n
\n<\/strong>
\nDepartment: Commercial
\nReporting to: Portfolio Manager
\nJob type: Full-time
\nEmployment Type: Permanent
\nLocation: Lagos
\nClosing Date: 28 February\u00a0 2015<\/p>\n
\nResponsible to drive the sales and adoption of assigned product set across all verticals and regions.
\nProvide the Sales Organisation business consultative support required to sell the product. The Product Spe\u2026t shall function as the in-house product subject matter expert and a reference point for the Sales and Solutions Architecture team.
\nThe job holder must have a bachelor degree in Engineering or social sciences (minimum of Second Class or equivalent).
\n
\nKEY ACCOUNTABILITIES<\/strong>
\nActively engage the Sales unit to facilitate sales across all verticals for the assigned product set.
\nProvide pricing support to the Solutions Architecture team for pre-sales solution formulation<\/span> including bid preparation
\nHave a good understanding of customer and market dynamics.
\nProspect aggressively and promote the sales of assigned product set within the Sales organisation and the Nigerian market.
\nIdentify new business and ways to increase<\/span> revenue from the product across all accounts.
\nProactively monitor and report product sales to ensure that set targets are met.
\nDevelop relationship with Account Managers and develop revenue stream<\/span> for assigned products.
\nParticipate<\/span>\/facilitate client meetings (with Sales Account Managers) for the promotion\/sales of assigned product set.
\nProvide feedback\/input into the product\/propositions development process.
\nPrepare necessary reports (RFP\u2019s, Metrics, Periodic Business Reviews) and maintain in company database.\u00a0 Provide monthly reporting of revenue intake and closed sales to Portfolio Manager.
\nMaintain complete customer files and maintain appropriate customer and prospect information in the company contactmanagement database.<\/p>\n
\nMaintain professional internal and external relationships that meet company\u2019s core values.
\nWork closely with members of the Sales, Solution Architecture, Project Management and members of other teams as required from time to time.
\nBuild trust, value others, and communicate effectively and politely with mutual respect.
\nThe Product Spe\u2026t \u2013 Sales shall have regular interaction with external stakeholders and decision makers. These include but are not limited to:<\/p>\n
\nNetwork Manager
\nSales Manager
\nFinance Manger
\nCTO<\/p>\n
\nSales Experience in a technology environment is essential
\nIn-Depth knowledge voice and data systems
\nExperience relating business requirements elicitation, training and facilitation, and technical sales
\n5 Years industry experience \u2013 Telecommunications<\/p>\n
\nBackground in IT technologies\/Tech savvy.
\nBackground in Telecom and\/or satellite industry.
\nProblem solving and technical selling skills.
\nPrioritising workload of self and others.
\nWritten and verbal communications.
\nContract negotiation and influencing skills.
\nRelationship Management and analytical skills.<\/p>\n
\nReporting to: Finance Director
\nJob type: Full-time
\nEmployment Type: Permanent
\nLocation: Lagos
\nClosing Date: 31 January 2015<\/p>\n
\nEnsuring that the company\u2019s financial activities are conducted in a legal, accurate, timely manner and are maximized for stakeholders\u2019 benefit.
\nGenerate monthly operating reports, forecasts, half and full year statutory accounts and annual budget, ensuring timeliness, accuracy, relevance, good presentation and compliance with company policies.
\nRequired to collate, interpret and analyse accounting and financial information and offer regular and timely advice to management on trends, behaviours, reactions and developments with implication for business operations.
\nThe job holder must have a bachelor degree in accountancy or any related discipline with a minimum of Second Class Upper\/Upper Credit. ACA\/ACCA qualified with at least 10 years cognate corporate reporting experience.\u00a0 Possession of an MBA\/Masters\u2019 degree in relevant discipline will be an added advantage.<\/p>\n
\nPreparation of monthly management accounts;
\nPreparation & management of budgets;
\nDesign of control systems for process optimization and (where required) and to safeguarding the assets of the company;
\nReview & monitoring of operational expenses;
\nAssets & Liabilities Management & review;
\nWork with other line managers ensure all group related reporting deliverables for monthly, quarterly, half-yearly and yearly are met;
\nCoordinate the preparation of statutory accounts and supporting the audit planning activities;
\nReporting under IFRS, be responsible for the compliance in financial reporting and will contribute to on-going development of financial reporting requirements, through the development and implementation of effective accounting & financial controls and policies;
\nLiaise with external auditors, tax practitioners and other consultants to ensure the company complies with all government laws and regulations;
\nAny other assignments delegated by the Financial Director.
\nKnowledge<\/p>\n
\nTelecommunication or manufacturing company.
\nAbility to research and report on various technical accounting issues.
\nVery comfortable with Microsoft office applications, SAGE & HFM Accounting Package.
\nBig 4 audit firm experience highly desired.
\nA graduate of accountancy or any related discipline with a minimum of Second Class Upper.<\/p>\n
\nExcellent Communication Skills (Verbal and written)
\nStrong presentation skills
\nExceptional analytical problem solving skills
\nAttention to details
\nFinancial and Quantitative Analysis skills
\nInnovative thinking
\nHighly organized and efficient
\nExcellent interpersonal skills<\/p>\n
\nReporting to: Proposition Manager
\nJob type: Full-time
\nEmployment type: Permanent
\nLocation: Lagos
\nClosing date: 28 February 2015<\/p>\n
\nResponsible for the design and architecture and implementation of products from conceptual stage to product launch
\nShall assist in the commercial life cycle management of product
\nThe job holder must have a Bachelor Degree preferably in Engineering with a minimum of 5 years\u2019 experience in Telecommunications or ICT environment.<\/p>\n
\nTesting of concept with potential target markets.
\nManage complete life cycles of the product line.
\nAssist the product portfolio managers in realization of Business Plan objectives.
\nServe as the primary resource centre for all product related information.
\nAssist to drive the new product development process.
\nDefine and execute the acceptance criteria for Proof of Concepts.
\nWork with Core Engineering to identify and drive the adoption of new technologies for optimizing existing products\/services.
\nDevelopment and update of sales tools such as product pricing, product presentations, service order forms, customer contracts.
\nGenerate monthly and periodic reports that track the product operational and commercial performance at various stages of the life cycle as against the business plan.
\nLiaise with Product Marketing to help revise marketing collateral such as brochures, website, product descriptions, new press releases and assist in coordinating public marketing campaigns.
\nPerform other job related duties as required.<\/p>\n
\nInnovative thinking
\nAbility to work in multi-cultural and multi-lingual environment
\nWorking and relating with peers excellently<\/p>\n
\nMultitasking abilities, being able to take on several projects across several work streams
\nEffective public speaking, communications and writing skills
\nEffective presentation skills
\nProblem solving skills
\nAbility to take ownership and leadership by influencing superiors<\/p>\n
\nReporting to: EHOD; Business Development
\nJob type: Full-time
\nEmployment type: Permanent
\nLocation: Lagos, Abuja, Port-Harcourt
\nClosing date: 28 February 2015<\/p>\n
\nResponsible for sales\/sales management: attracting new businesses while managing the growth of existing clients.
\nDevelop and maintain positive relationships whit clients for future opportunities.
\nShall promote and maintain the strength of Vodacom\u2019s image and quality at all time.
\nThe job holder must have Bachelor a Degree or HND in Electronic\/Electronics, Telecommunications Engineering or Business related with a minimum of Second Class Upper\/Upper Credit. The candidate must possess 5 years\u2019 Sales experience in Telecommunications or ICT environment.<\/p>\n
\nIdentify sales prospects
\nProspects aggressively and develops new customers through networking, referrals, company lead generation and cold calling and follows up appropriately to obtain appointments.
\nIdentify new business and ways to increase revenue share of within existing accounts.
\nMonitor account performance and ensure that the set targets are met.
\nMaximize customer satisfaction by developing and maintaining excellent relationships and effective communication channels.
\nManage the customer relationship for assigned accounts and develop revenue stream
\nBe both proactive and reactive to the customer\u2019s needs and actively manage\/monitor their performance (conduct and facilitate regular client visits.)
\nMonitor account performance and ensure that the set targets are met.
\nPrepare necessary reports (RFP\u2019s, Metrics, Periodic Business Reviews) and maintain in company database. Provide monthly reporting of revenue intake and closed sales to EHOD, Business Development.
\nMaintain complete customer files and maintain appropriate customer and prospect information into the company contact management database.<\/p>\n
\nDemonstrate ability to interact and cooperate with all company employees.
\nBuild trust, value others, communicate effectively and politely with mutual respect
\nMaintain professional internal and external relationships that meet company\u2019s core values.
\nProactively establish and maintain effective working team relationships with all other departments.
\nHave a good understanding of customer and market dynamics and requirements.<\/p>\n
\nExcellent Communication Skills (Verbal and written)
\nGood presentation skills
\nMust be a team player
\nExcellent interpersonal skill
\nMust be energetic, honest and reliable<\/p>\n
\nReporting to: Managing Director
\nJob type: Full-time
\nEmployment type: Permanent
\nLocation: Lagos
\nClosing date: 28 February 2015<\/p>\n
\nThe job holder will be responsible for the strategic leadership, direction and development of new commercial opportunities involving product management and development, marketing, pricing, special bids and pre-sales activities in Nigeria.
\nThe job holder must have a Bachelor Degree or Commercial discipline from a reputable university with a minimum of of 10 years Commercial Management experience; inclusive of management in the ICT Industry (essential), with pricing principals, in a Telco, ISP, or related ICT services industry.
\nBid\/Tender exposure preferred.
\n5 years Leadership\/Management\/Supervisory experience essential.<\/p>\n
\nFormulate the Commercial Operations Strategy for VBN.
\nOversee that the clients\u2019 contracts are being correctly managed and monitored.
\nLead and Manage the VBN Bid team.
\nEnsure customer pricing is competitive and accurate.
\nEnsure pricing models are kept up-to-date and are in accordance with business best practice.
\nProvide holistic commercial evaluation of deals.
\nProvide an executive summary of Bid commercials for Management signoff.
\nMonitor and track performance against the set targets for the Commercial Operations team.
\nManage the entire product line life cycle from strategic planning to tactical activities.
\nIdentify, Negotiate and coordinate team resources across various groups within the organization whose inputs are required to make product(s) amendments, support growth and meet customer demands.
\nAnalyse potential partner relationships for the product.
\nPut in place business performance metrics that allows the success of the product to be monitored and measured.
\nKeep tab of competitive threats, discover opportunities, and work on envisaged weaknesses to constantly position the company to achieve set vision.
\nOversee the development and implementation of the brand strategy.
\nDevelop and implement a Marketing Strategy which reflects priorities outlined in the company\u2019s Strategic Plan \u2013 including campaigns, communications, events and PR.
\nWork closely with the sales team; enabling them to meet their commercial objectives by providing them with appropriate tools, materials and presentations.
\nParticipate in pre-sales solution formulation through system deployment; including bid preparation and customer interface resulting in solutions architecture proposals.
\nOversee the preparation of the technical solutions architectural and implementation design documents.
\nDevelop and articulate solutions based on a customer\u2019s strategic business or technical requirements ascertained from working with multiple business units across the customer\u2019s organization.<\/p>\n
\nMS Office and other applications (Microsoft Outlook, MS Word, Excel, Power Point, Excel, SAGE).
\nUnderstand Commercial Pricing Methodology.
\nUnderstanding of international Tax Regulations.
\nUnderstanding of Financial Management.
\nUnderstanding of communications Industry.
\nGood business acumen.
\nUnderstanding of service Management disciplines e.g. ITIL.
\nExperience in product management and commercial methodologies applied.<\/p>\n
\nHave a strong customer facing presence.
\nAccurate data analysis with attention to detail.
\nBe able to communicate across all levels within the organisations.
\nGood influencing, persuasion and negotiation skills.
\nWell-developed Oral, written and presentation skills.
\nBe well organised, structured and be able to drive and oversee multi-discipline projects across many companies and organisations.
\nHave good experience in commercial matters, budgeting and managing against budgets.
\nAbility to influence and coach stakeholders with logical and rationale analysis and clear explanations.
\nAble to work and reprioritise within a changing environment and cope with ambiguity.
\nAble to plan and prioritise work and time to meet changing requirements and short timescales.
\nGood leadership skills.<\/p>\n
\nFormulating Strategies and Concepts
\nLeading and Supervising
\nCreating and Innovating
\nPlanning and Organising
\nDeciding and Initiating Action
\nPersuading and Influencing
\nAnalysing<\/p>\n
\nReporting to: VGE Outbound Head
\nJob type: Full-time
\nEmployment Type: Permanent
\nLocation: Lagos
\nClosing Date: 28 February\u00a0 2015<\/p>\n
\nTo manage the global customer relationship for Africa HQ\u00a0 accounts specifically IT \/ ITES \/ BPO organizations in Africa;
\nBuild Relationship with the Key Buying centre in South Africa to influence deals globally;
\nDrive profitable revenue growth;
\nDeliver the best in class customer experience to our customers; and
\nIncreased market share from integrated product, service, mobile solution offerings, and fixed data product, etc.
\nMust have technical \/ professional qualifications:
\nMBA and Engineering background
\nSales and cross functional work Experience of more than 12-15 years
\nStrong Leadership Skills
\nGood knowledge of\u00a0 mobility, fixed and other communication technologies, technical sales background preferable
\nPreferably worked with IT\/ ITES\/ BPO organizations<\/p>\n
\nDeliver Revenue growth target in line with the DB
\nCreate opportunities for participation in Large deals with IT \/ ITES
\nC \u2013 Level Customer stakeholder engagement and escalation contact for all customer experience
\nEngagement with various stakeholders to deliver the VGE revenue growth for USA market
\nCreate Sell-through opportunities with focus on products as IPVPN, Hosting, UC, Hosted Contact Centre, etc<\/p>\n
\nExperience in managing global sales team and a track record of global accounts\/ enterprise solution selling
\nExperience in complex change management and operating in a matrix, fast moving and technical environment.
\nExperience in working in multi-cultural environment (lived and worked abroad) ability to manage an international and distributed team.
\nThe candidate should be Mandarin speaking and can interact with the Chinese outbound customers to drive business with Chinese companies.<\/p>\n