Nokia invests in technologies important in a world where billions of devices are connected. We are focused on threebusinesses: network infrastructure software, hardware and services, which we offer through Nokia Networks; location intelligence, which we provide through HERE; and advanced technology development and licensing, which we pursue through Nokia Technologies. Each of these businesses is a leader in its respective field.<\/p>\n
Through Networks, Nokia is the world\u2019s spe\u2026t in mobile broadband. From the first ever call on GSM, to the first call on LTE, we operate at the forefront of each generation of mobile technology. Our global experts invent the new capabilities our customers need in their networks. We provide the world\u2019s most efficient mobile networks, the intelligence to maximize the value of those networks, and the services to make it all work seamlessly.<\/p>\n
NOC MANAGER \u2013 TELECOMMUNICATIONS<\/span><\/strong><\/p>\n GENERAL PURPOSE<\/strong> MAIN RESPONSIBILITY AREA<\/strong> POSITION DESCRIPTION<\/strong> POSITION REQUIREMENTS<\/strong> NOC MANAGER \u2013 CUSTOMER SERVICE<\/span><\/strong><\/p>\n GENERAL PURPOSE<\/strong> MAIN RESPONSIBILITY AREA<\/strong> POSITION DESCRIPTION<\/strong> Position Requirements CORE OPERATIONS MANAGER<\/strong><\/p>\n GENERAL PURPOSE<\/strong> MAIN RESPONSIBILITY AREA<\/strong> POSITION DESCRIPTION<\/strong><\/p>\n BASIC PURPOSE:<\/strong> Budget: Plans and directs the installation network equipment and systems: Other duties include Manages, develops and motivates staff: POSITION REQUIREMENTS<\/strong> NPO MANAGER<\/strong><\/p>\n GENERAL PURPOSE<\/strong> MAIN RESPONSIBILITY AREA POSITION DESCRIPTION<\/strong> POSITION REQUIREMENTS FIELD OPERATIONS MANAGER<\/strong><\/p>\n GENERAL PURPOSE<\/strong> MAIN RESPONSIBILITY AREA<\/strong> Establish regular staff appraisal process:
\nLeads and facilitates the team in reaching their targets, with the responsibility of personnel management aspects. Ensures operational efficiency by developing working practices, processes and methods. Drives customer satisfaction activities in<\/span>own area.<\/p>\n
\nAccountable for Network Operations Centre Management within the Network Operations service scope*. Network Operations Centre Management is the leadership and management of all or some of the centralised Network Operations functions, typically including: Fault Management, Performance Management, Configuration Management:
\n\u2022 Main responsibility is to ensure operational continuity and smooth execution by implementing proactive delivery management practices.
\n\u2022 Ensures services delivery management based on the Nokia Networks Operations Model, PMI principles and in full alignment with Nokia Networks MoO and applicable BL guidelines.<\/p>\n
\n* Network Operations Centre process development and implementation
\n* Forecasting and Management of Network Operations Centre Resources and Capability
\n* Controlling and optimizing Network Operations Centre services delivery performance to SLA\/OLA, time, scope, quality)
\n* Co-ordinating services delivery stakeholders and ensuring service delivery capability<\/p>\n
\n\u2022 Able to work with managers throughout company in analyzing financial situations
\n\u2022 Proven ability to analyse<\/span> complex business issues<\/span> and identify, design and implement effective practical recommendations
\n\u2022 Excellent IT skills
\n\u2022 Able to operate in a performance driven organization<\/p>\n
\nLeads and facilitates the team in reaching their targets, with the responsibility of personnel management aspects. Ensures operational efficiency by developing working practices, processes and methods. Drives customer satisfaction activities inown area.<\/p>\n
\nResponsible for implementing strategies in own site\/technology\/ functional area. Has full responsibility for career and competence development, resourcing and recruiting in his\/her unit\/area\/centre. Has final short- term planning and cost control responsibility for own area. Builds an environment that supports cooperation and cohesiveness among the work<\/span> team and with other areas within the organization. Responsible for implementing customer satisfaction improvements in own responsibility area.<\/p>\n
\nPrincipal Duties and Responsibilities (Essential Functions):
\n\u2022 Ensure close Coordination of NOC team to meet NSN \u2013EMTS agreed SLA
\n\u2022 Responsible for Delivery of PM, BO, CM and NOC Team for customer requirements
\n\u2022 Meeting with Customer on SLA \u2013 TT\u2019s related\u00a0 issues on outages, KPI\u2019s and QOS
\n\u2022 Stream Lining all Process Related to Work Order Creation\/Approval\u00a0 and change request
\n\u2022 Ensure prompt escalations of all TT\u2019s for outages and quality alarms, follow up with teams for TT closure within SLA
\n\u2022 Close coordination with other vendors within the Etisalat network to ensure issues are resolved within the customer agreed SLA
\n\u2022 Meeting with Vendor\u2019s to discuss Issue\u2019s and to Stream Line Process of Multi Vendor TT Escalation and Resolution
\n\u2022 Meeting with sub cons to ensure outages are resolved within SLA , Diesel management\u00a0 and preventive maintenance are properly done
\n\u2022 Providing Support to FLM Team regarding Outage\u2019s, Quality alarms and KPI related Issue\u2019s.
\n\u2022 Ensure proper implementation of all Change Request by CM team and within CR duration
\n\u2022 Ensure site availability<\/span> and agreed KPI are met for NSN managed cluster
\n\u2022 Ensure business profitability for the MS project, Add on sales responsibility
\n\u2022 Actively manage the network operations organizations in gaining high efficiencies and high quality predictable network performance as measured by key parameters
\n\u2022 Continuously drive for efficiency, improvements and excellence in service delivery
\n\u2022 Validate Monthly SLA\/KPI performance with customer<\/p>\n
\nENGLISH LANGUAGE IS A MUST<\/p>\n
\nLeads and facilitates the organizational unit, with the full responsibility of all personnel management aspects. Ensures operational efficiency and right focus by connecting business issues and organizations operating procedures. Drives customer satisfaction proactively in own area.<\/p>\n
\nResponsible for implementing the strategy for the site\/technology\/functional area. Has final planning responsibility for the own area. Has individual responsibility for goal setting, operations, resourcing, results and competence development of the site\/technology\/functional area as a whole. Decides upon compensation and benefits within budget limits. Ensures that the line organization and the various projects work in harmony with each other. Main responsibility for customer satisfaction in site\/technology\/functional area.<\/p>\n
\nOverall responsible for Core<\/span> Network support and optimization (include MPBN, PaCo, RNC and BSC handling), including Routines, Optimization of network resources to maximize efficiency, Network OPEX plan efficiency to support Airtel.
\nWill work with all organizational levels, develop and manage project<\/span> schedules<\/span>, identify risks and clearly communicate them to project stakeholders, define problem solving and risk mitigation strategies and facilitate conflict resolution through the full project cycle. Will oversee the compilation and analysis of project activity and deliver statistical data\/reports on a project\u2019s feasibility and progress.
\nMakes recommendations for the most efficient use of network equipment and systems and keeps informed of the most current technologies. Directs the work efforts of managers and supervisors<\/span>. Is responsible for hiring, firing, performance appraisals, and pay reviews.<\/p>\n
\nProvides consultative direction for the team towards predetermined long-range goals and objectives. Reviews assignments and determines course of action to be pursued to obtain necessary results.
\nImportant contributor to development of overall goals and objectives of the company. Erroneous decision or recommendation would normally result in critical delays and modification of projects or operations, cause substantial expenditure of additional time and resources.
\nImportant contributor\u00a0 to reduce OPEX and optimize
\nMain Responsibilities and Duties:
\nAssures integrity of network performance by developing and implementing policies and standards<\/span> to achieve KPI\u2019s.
\nPerforms analytical, technical<\/span> and administrative work in the planning, installation and ongoing administration of the network systems and services:
\n\u2022 Supervises the monitoring, tracking, analysis and reporting of network utilisation\/allocation<\/span> of all network components
\n\u2022 Interacts with departments to determine network capacity needs
\n\u2022 Keeps general management level\/management informed of all issues affecting technical operations
\n\u2022 Information database & records, Audit follow-up and closure,
\n\u2022 Trouble ticket escalations
\n\u2022 Network faults and service management & reporting<\/p>\n
\n\u2022 Ensures the insertion of new network elements into the network in a controlled and phased manner
\n\u2022 Leads multiple projects; plans efficiently, budget appropriately
\n\u2022 Communicates status of projects to general management level\/senior management
\nManages all Equipments maintenance support contracts\/SLA with vendors<\/p>\n
\n\u2022 Make a statistical impact in enhancing operational efficiencies.
\n\u2022 2nd Line troubleshooting of escalated Core , BSS, Data\/Support Systems, network issues
\n\u2022 Project implementations on the Core, BSS, Data\/Support Systems,
\n\u2022 Interact with managers within Network, customer service and other key departments.
\n\u2022 Perform and conduct process evaluation, redesign and suggest implementation changes which will be presented to the operations management team.
\n\u2022\u00a0 Provide main input in the overall design, determining the methodologies and best practices that will drive Network
\n\u2022 Work with other managers in validation for Core Network related designs greater efficiencies and lower operational costs.
\n\u2022 Manage the organization quality process to ensure that new projects and tasks are implemented with minimal interruption to operations and attain the company quality objectives.
\n\u2022 Review and streamline operations & maintenance program particularly of new equipment\/technologies introduced in the network to optimize performance.
\n\u2022 Maintain the highest level of understanding of our business systems and industry requirements in order to maximize operational efficiency.
\nMakes recommendations for the most efficient use of telecommunications equipment and systems, and keeps informed of the most current technologies<\/p>\n
\n\u2022 Oversees activities of personnel (i.e., hires, coaches, appraises, rewards, motivates, disciplines, recommends termination as necessary)
\n\u2022 Ensures that staff is adequately trained<\/p>\n
\nCustomer handling skills with strong interpersonal skills, necessary. The person must have ability to manage customer expectation.
\n\u2022 Lead the process of knowledge transfer, technical documentation [installation procedures, Norms and standards, etc) and putting in place processes for operating new systems\/equipments and technologies
\n\u2022 Organize and provide training on different fields by identifying the knowledge gaps during implementation of a project till its operation.
\n\u2022 Management of escalations of faults through CSR and TAC for quick resolution
\n\u2022 Core Network, BSS, Data\/Support,\u00a0 Systems routines [Audit, Preventive maintenance, health checks, configurations back up, manage security log on the nodes and OSS]
\n\u2022 Network Performance analysis and correction (paging success, congestion, utilization)
\n\u2022 Will be providing the managed Services to Airtel should have the capability to handle any type of equipment from any of the supplier across the globe. In true sense MS Partner should comply to complete vendor & Technology agnostic managed services to Airtel.<\/p>\n
\nLeads and facilitates the organizational unit, with the full responsibility of all personnel management aspects. Ensures operational efficiency and right focus by connecting business issues and organizations operating procedures. Drives customer satisfaction proactively in own area.<\/p>\n
\nResponsible for implementing the strategy for the site\/technology\/functional area. Has final planning responsibility for the own area. Has individual responsibility for goal setting, operations, resourcing, results and competence development of the site\/technology\/functional area as a whole. Decides upon compensation and benefits within budget limits. Ensures that the line organization and the various projects work in harmony with each other. Main responsibility for customer satisfaction in site\/technology\/functional area.<\/p>\n
\nResponsible for the evaluation , design and optimization \u2013as per MC\/MS contract\u00a0 of\u00a0 existing\u00a0 and new, advanced 2G\/3G Radio and Transmission technologies. Able to translate customer or strategic business requirements into final detailed technical design\u00a0 Support the network roll-out strategy\u00a0 Supported technologies include GSM, GPRS\/EDGE, UMTS\/HSPDA, FHY,FPMR.<\/p>\n
\nTechnical proficiency with wireless network infrastructure, knowledge of RF propagation, RF design fundamentals, antenna theory, and performance engineering systems.\u00a0 \u2022 Have Excel, Access, programming, RF environment trouble shooting, frequency planning, drive testing, and TDMA, GSM, GPRS\/EDGE, and UMTS\/HSDPA knowledge.\u00a0 \u2022 Thorough knowledge of engineering best practices, capacity management, performance management, and network operations.\u00a0 Knowledge and skills in radio planning tools (Planet, Netact Planner) and measurement tools (TEMS) and MAP INFO. Survey analysis software Actix and or NEMO Analyser<\/p>\n
\nManages and monitors day-to-day field operations of the in-country network to ensure that network performances are meeting the KPI\u2019s. Directs the work efforts of managers and supervisors. Is responsible for hiring, firing, performance appraisals, and pay reviews.<\/p>\n
\nEnsure optimum resources\u00a0 are available for the team in the field:
\n\u2022 Plan ahead for Field operations staff headcount in relation to company objectives \/ policy and network rollout speed
\n\u2022 Maintain good relation ship with suppliers and put in place\u00a0 performance based\u00a0 SLA\u00a0 to optimise their performance
\n\u2022 Establish\u00a0 in place\u00a0 performance based\u00a0 SLA\u00a0 with cross fictional for effective delivery of work to and from Field operations
\n\u2022 Keep updated track of spare parts \/tools\/ Vehicles availability for the Filed operations
\nPut in place monthly\/weekly reports( and corrective actions where applicable:
\n\u2022 monthly individual\u00a0 Field operation staff Network Availability (TCH availability) KPI (RNA per region. Meet contractual obligated RNA in each category of sites for Network availability. Min = any individual failure to meet the defined contractual RNA will mean no bonus, Target = Achieve the defined threshold for the objective reporting period, Max = contractual RNA KPI met and exceeded at least one full month during the objective measurement period)
\n\u2022 monthly individual\u00a0 Field operation staff Site\u00a0 preventive maintenance\u00a0 KPI (Telecom Preventives: Meet planned monthly & quarterly scheduled\u00a0 preventives. Min = 90%, Target= 95%, Max= 100% (Monthly or quarterly preventive mtce\u00a0 means all sites have to be done within the period of measurement of the objective)
\n\u2022 monthly individual\u00a0 Field operation staff Site\u00a0 Curative maintenance\u00a0 KPI
\no MMTS
\no MMTR
\noNumber of repeat failure
\n\u2022 monthly contractor performance reports for Generator & Site Maintenance
\n\u2022 monthly contractor performance reports for Site Refuelling
\n\u2022 monthly report to show\u00a0 OPEX trend\u00a0 for each site
\n\u2022 Perform regular site audits to bring out issues of quality and performance
\n\u2022 monthly report to show\u00a0 spares in store, on transits, under repair and or delayed from repair
\n\u2022 monthly report to show\u00a0 vehicles availability, fuel consumption and accidents (including costs)
\n\u2022 monthly active part preventive maintenance adherence
\n\u2022 In charge of Cost control on OPEX for all regions<\/p>\n
\n\u2022 Manage S4U for entire field operations. Perform biannual\u00a0 dialogue for the regional managers
\n\u2022 Draw up annual training\/PDP requirement for the entire field operation<\/p>\n