Personal & Business Banking Products Analyst<\/p>\n
Position Description<\/p>\n
Main purpose of the job
\nProduct management is the multi-disciplinary approach to developing, distributing, and maintaining product offerings to serve customer objectives. It links customer needs and satisfaction to the corporate objectives of profitability and delivery of the promised performance to shareholders.<\/p>\n
Key responsibilities
\nManagement and growth of economic profit of PBB Products portfolio in various segments, focusing on the key components of economic profit, and the underlying business drivers:
\no Number of customers and accounts
\no Quality of data
\no Validation of fee and Commission Income
\no Costs
\no Product profitability<\/p>\n
Management and control:
\no Product governance
\no Training and manual update
\no Control reports
\no Conduct market and competitor research<\/p>\n
Key performance measures \/KRAs
\n1. Timely reporting reports
\n2. Play a key role in the rollout of new or amended products and driving product campaigns
\n3. Follow up on the quick implementation of weekly exceptions; correction of customer segmentation errors, wrong coding and general data clean up
\n4. Support product governance process to ensure timely rendition of all product papers
\n5. Carry out periodic monthly market survey (internal & external) to ensure the business correctly profiles the voice of the customer<\/p>\n
Non-Interest Banking Relationship Manager
\nPosition Description<\/p>\n
Main Purpose
\nTo execute relevant customer relationship and retention management strategy towards delivering of both Liability and Asset budget for the branch(es) under coverage area. To drive the right sales culture amongst all NIB sales staff and spear head acquisition strategy of the NIB business of the branch.<\/p>\n
Key Responsibilities:
\n\u2022 To engage Companies and other corporate organizations on a continuous basis for acquisition opportunities in Personal & Business banking.
\n\u2022 To execute robust relationship management techniques that would ensure optimum customer retention
\n\u2022 Identify opportunities in markets, Cooperative Societies\/Associations\/Unions and engage market associations and representatives of these cooperatives\/associations for acquisition.
\n\u2022 To coach and guide team of Direct Sales Agents (DSAs) towards sales achievement
\n\u2022 Relate well with operation staff to ensure minimal Turn Around Time is achieved on account opening
\n\u2022 Assume accountability for delivery of Asset and Liability budgets
\n\u2022 Monitor adequacy of income from fees and commission
\n\u2022 Ensure that customers are assisted at their place of work to open accounts, complete applications and collect relevant document<\/p>\n
Key Performance Measures
\n\u2022 Delivering on the branch(es) budget in terms of Revenue, Value and Volume figures
\n\u2022 Ability to grow the clientele base of the branch(es)
\n\u2022 Innovative Business Development input through constructive feedback from the market
\n\u2022 Create sales pool for NIB DSAs<\/p>\n
Key Dimensions of the Job
\nRelationship management at the branch level; customer retention and acquisition through referrals.<\/p>\n
Important Relationships
\n\u2022 Internal Relationship \u2013 Branch Manager, NIB Zonal Head, DSAs, Branch Staff and Credit departments
\n\u2022 External Relationship \u2013 Both Personal and Business Banking Clients, Organizations management staff etc<\/p>\n
Business Banker<\/strong><\/p>\n Position Description<\/strong><\/p>\n PURPOSE OF JOB:<\/strong> KEY ACCOUNTABILITIES: Interested and suitably qualified candidates should click here to apply online.<\/p>\n
\nTo provide a basic, branch-based business banking sales and service facility to a portfolio of small business customers requiring uncomplicated and standardized financial product solutions<\/p>\n
\n\u2022Explain, promote and sell a range of appropriate Stanbic IBTC product offerings and solutions that meet the financial needs of small business customers.
\n\u2022Selling includes acquiring and opening new business accounts (walk-in customers)
\n\u2022Cross-selling additional products & services to existing customers (walk-in customers, during pro-active telephone conversations).
\n\u2022Identifying sales leads for associate company stakeholders e.g. Vehicle and Asset Finance; Electronic Banking (Business Online); Card; etc.
\n\u2022Mining existing customer data to identify expansion and\/or additional business opportunities.
\n\u2022Identifying opportunities to migrate top-end customers.
\n\u2022Providing a central \u201cno-frills\u201d (information\/ query handling) service point for a portfolio of small business customers.
\n\u2022Performing a liaison role between customers and back \u2013 office service fulfillment and credit functions.
\n\u2022Interacting with clients and conducting needs analyses to assist clients to better understand their financial requirements.
\n\u2022Accurately and efficiently processing customer mandates\/ documentation requirements for banking facilities.
\n\u2022Educating clients regarding the parameters and routine procedures governing standard SME product and service offerings to ensure the correct customer behavior and product usage.
\n\u2022Advice given to customers should benefit both the customer and Standard Bank. Wrong and unprofitable customer behavior should not be encouraged.
\n\u2022Explain credit loan facility options and qualifying criteria to customers.
\n\u2022Support customers in the completion of credit application information requirements e.g. personal balance sheets, cash flow statements, financial statements and management accounts.
\n\u2022Process scored credit applications within the confidential limit of authority and BRI scores.
\n\u2022Notify customers regarding the approval of credit loan facilities.
\n\u2022Conduct a needs analysis to identify customer needs effectively when opening new accounts or giving product advice, in line with Financial Advisory and Intermediary Service Act license categories.
\n\u2022Adhering to record keeping requirements as outlined by CBN and the Nigeria Financial Intelligence Unit (NFIU)<\/p>\nHow to Apply<\/h2>\n
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