{"id":25804,"date":"2015-10-14T07:14:30","date_gmt":"2015-10-14T06:14:30","guid":{"rendered":"https:\/\/joblistnigeria.com\/?p=25804"},"modified":"2015-10-14T07:14:30","modified_gmt":"2015-10-14T06:14:30","slug":"customer-service-call-center-trainer-wanted-100000-monthly","status":"publish","type":"post","link":"https:\/\/joblistnigeria.com\/customer-service-call-center-trainer-wanted-100000-monthly.html","title":{"rendered":"Customer Service \/ Call Center Trainer Wanted 100,000 Monthly"},"content":{"rendered":"

About the Role –<\/strong><\/p>\n

Solid experience in class room training (adult education\/learning delivery method preferred)<\/p>\n

Deliver soft skill and product training to newly recruited employees across campaigns, as defined by and our clients, towards internal certification.<\/p>\n

Create learning experiences that equip trainees to excel in work environments through expert classroom instruction, on-floor mentoring and one-to-one skills coaching.<\/p>\n

Update, maintain and present training materials and programs.<\/p>\n

Identify gaps in existing training materials and structures and proactively offer solutions or recommend changes.<\/p>\n

Provide coaching and feedback to trainees as part of their classroom learning experience.<\/p>\n

Track and analyze training programs by examining performance.<\/p>\n

Maintain training records and scores achieved.<\/p>\n

Create stand-alone training modules for new or existing team members, as and when required.<\/p>\n

Participate in identifying program needs, obtaining technical data and scheduling programs.<\/p>\n

Job Requirements:<\/strong><\/p>\n

Excellent listening and written\/oral communication skills.<\/p>\n

Strong facilitation, problem-solving, research and decision-making skills.<\/p>\n

Solid understanding and use of computer basics (Windows, Excel, Word, e-mail, internet).<\/p>\n

Organizational and time management skills, with the ability to plan and prioritize.<\/p>\n

Excellent analytical and judgment skills.<\/p>\n

Call center experience.<\/p>\n

Ability to demonstrate the interpersonal skills necessary for client and site contact.<\/p>\n

Ability to work to deadlines.<\/p>\n

Attention to detail and ability to work on own initiative.<\/p>\n

Self-motivated, articulate and enthusiastic.<\/p>\n

Prepared to take responsibility and ownership of issues with the ability to exercise sound commercial judgment in the making and implementing of decisions.<\/p>\n

Ability to express thoughts clearly and simply.<\/p>\n

Ability to work a flexible schedule.<\/p>\n

Qualifications:<\/strong><\/p>\n

A 1st<\/sup> Degree<\/p>\n

Must have at least 3 years Call Center experience.<\/p>\n

Customer service or technical support experience coaching and mentoring others, preferably in a complex, fast-paced contact centre environment.<\/p>\n

Solid understanding of training processes and practices for adults.<\/p>\n

Proven ability to create structured training material.<\/p>\n

To apply: www.jgeapp.com\/jobapply<\/a><\/strong><\/p>\n

Salary: 100,000 Monthly.<\/p>\n","protected":false},"excerpt":{"rendered":"

About the Role – Solid experience in class room training (adult education\/learning delivery method preferred) Deliver soft skill and product training to newly recruited employees across campaigns, as defined by…..<\/p>\n","protected":false},"author":1,"featured_media":20656,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[1641],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"\nCustomer Service \/ Call Center Trainer Wanted 100,000 Monthly - Jobs in Nigeria<\/title>\n<meta name=\"description\" content=\"About the Role - Solid experience in class room training (adult education\/learning delivery method preferred) Deliver soft skill and product training to\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/joblistnigeria.com\/customer-service-call-center-trainer-wanted-100000-monthly.html\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Joblist Nigeria\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/joblistnigeria.com\/customer-service-call-center-trainer-wanted-100000-monthly.html\",\"url\":\"https:\/\/joblistnigeria.com\/customer-service-call-center-trainer-wanted-100000-monthly.html\",\"name\":\"Customer Service \/ Call Center Trainer Wanted 100,000 Monthly - 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