{"id":25866,"date":"2015-11-05T06:27:08","date_gmt":"2015-11-05T05:27:08","guid":{"rendered":"https:\/\/joblistnigeria.com\/?p=25866"},"modified":"2015-11-05T06:27:08","modified_gmt":"2015-11-05T05:27:08","slug":"customer-care-representatives-at-swift-networks-limited-3","status":"publish","type":"post","link":"https:\/\/joblistnigeria.com\/customer-care-representatives-at-swift-networks-limited-3.html","title":{"rendered":"Customer Care Representatives at Swift Networks Limited"},"content":{"rendered":"<p>Swift Networks &#8211; Our company is an Indigenous Internet Service Provider Company with outlets spread all over Lagos State. Our core services are the provision of high speed internet services, telephony and IP &#8211; VPN services to both residential and enterprise subscribers.<\/p>\n<p>We are recruiting to fill the position of:<\/p>\n<p><strong>Job Title: <\/strong><strong>Customer Care Representative<\/p>\n<p>Location:<\/strong> Nigeria<\/p>\n<p><strong>Main Responsibilities<\/strong><\/p>\n<ul>\n<li>Meeting quantitative and qualitative KPIs<\/li>\n<li>Communicating accurate and precise information of products and services, value added services, packages, and on going promotional activities to the caller\/customer<\/li>\n<li>Taking all possible measures to timely resolve customer\u2019s query and processing them in accordance with our established procedures and policies<\/li>\n<li>Responsible for responding to technical queries related to VOIP, Internet and Data services on different platform such as WiMAX, Wifi by using standard procedures<\/li>\n<li>Comprehensive understanding and knowledge of using Customer Relationship Management (CRM) software to deal with incoming calls<\/li>\n<li>Ensure full compliance of all related software applications and a strong handling power to assist customers<\/li>\n<li>Logging all queries properly and escalating possible complaints to the concerned teams using effective tools<\/li>\n<li>Regularly attending training and coaching sessions conducted. Learning about organization\u2019s products or services and keeping up-to-date with any changes to them<\/li>\n<li>Suggesting alternatives and possibilities to resolve customers\u2019 complaints on priority basis<\/li>\n<li>Giving feedback and reporting customer issues\/problems to Supervisor to ensure maximum customer satisfaction and to aware management with current trends and demands<\/li>\n<li>Ensuring the retention measures according to the standards.<\/li>\n<\/ul>\n<p><strong>Key Competencies &#8211; Knowledge, Skills and Behaviours<\/strong><\/p>\n<ul>\n<li>Any graduation degree with cumulative grade of 2nd class upper division<\/li>\n<li>Excellent communication, presentation skills &amp; negotiation skills<\/li>\n<li>Multi-task, maintain a high standard of service and quality<\/li>\n<li>Ability to have stress and time management.<\/li>\n<li>Technical Support Expertise to handle customer complaints which requires prior computer handling skills.<\/li>\n<\/ul>\n<p><strong>Application Closing Date<\/strong><br \/>\n31st October, 2015.<\/p>\n<p><strong>How to Apply<\/strong><br \/>\nInterested and qualified candidates should:<br \/>\n<a href=\"http:\/\/e-recruiter.ng\/vacancy\/details\/6199\" target=\"_blank\"><strong>Click here to apply online<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Swift Networks &#8211; Our company is an Indigenous Internet Service Provider Company with outlets spread all over Lagos State. Our core services are the provision of high speed internet services,&#8230;..<\/p>\n","protected":false},"author":1,"featured_media":20656,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[19],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Care Representatives at Swift Networks Limited - Jobs in Nigeria<\/title>\n<meta name=\"description\" content=\"Swift Networks - Our company is an Indigenous Internet Service Provider Company with outlets spread all over Lagos State. 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