{"id":27200,"date":"2016-05-24T16:14:55","date_gmt":"2016-05-24T15:14:55","guid":{"rendered":"https:\/\/joblistnigeria.com\/?p=27200"},"modified":"2016-05-24T16:14:55","modified_gmt":"2016-05-24T15:14:55","slug":"gilead-pharmaceutical-limited-graduate-positions","status":"publish","type":"post","link":"https:\/\/joblistnigeria.com\/gilead-pharmaceutical-limited-graduate-positions.html","title":{"rendered":"Gilead Pharmaceutical Limited Graduate Positions"},"content":{"rendered":"<p>Gilead is a Limited Liability Pharmaceutical Company Registered in Uganda in 1999. The company has both a retail and and Import \/ distribution division; the former has a large network of retail outlets in Uganda.<\/p>\n<p>Gilead Pharmaceutical Limited is recruiting to fill the position below:<\/p>\n<p><strong>Job Title: Telephone Counsellor<br \/>\nLocation: <\/strong>Lagos<br \/>\n<strong>Requirements<\/strong><\/p>\n<ul>\n<li>A valid counseling license and a Bachelors degree.<\/li>\n<li>Knowledgeable about telephone counseling and delivers the counseling in an efficient and responsive manner.<\/li>\n<li>Ability to perform initial assessment, intervention and referral of counseling services as well as complete timely follow-up calls to clients when necessary.<\/li>\n<li>Maintain confidentiality<\/li>\n<li>Ability to respond to crisis calls efficiently<\/li>\n<li>Maintain complete records of work performed through case notes, forms and database entries.<\/li>\n<li>Adheres to the applicable laws, rules and regulations governing the industry as well as the rules of the corporate client.<\/li>\n<\/ul>\n<p><strong>Job Title: Help Desk Administrator<br \/>\nLocation:<\/strong> Lagos<br \/>\n<strong>Job Description<\/strong><\/p>\n<ul>\n<li>Ensure that all the service calls received from clients are recorded in the system immediately, all the time.<\/li>\n<li>Assigning calls to the engineers and ensure that all call requests are responded to within 2 hours.<\/li>\n<li>Monitor the Engineers to ensure that calls are completed within 4 hours<\/li>\n<li>Ensure that all service related paper work is duly signed by the customer and up-to-date to facilitate revenue collection.<\/li>\n<li>Send to the Service Manager, Unit Managers and the Managing Director the daily Engineer performance report, showing calls received, their status and the scheduled calls for the following day<\/li>\n<li>Booking of spare parts, consumable, warranty issues and liaise with the Logistics to ensure quick delivery and installation by engineers where necessary<\/li>\n<li>Maintain a quarterly preventive maintenance schedule for all contract client and ensure that they are completed<\/li>\n<li>Generate monthly client meter sheets and facilitate billing by the Finance department and work with them to ensure that all customers are billed on time<\/li>\n<li>Generate, Maintain and be accountable for all necessary procedures and paper work related to the help desk day to day running for reference by the rest of the company.<\/li>\n<li>Maintain detailed knowledge of the company\u2019s products.<\/li>\n<li>Maintain working hours to ensure timely dispatch of engineers, logging of warranty issues, spares and consumables with logistics department, monthly billing of client and reporting.<\/li>\n<li>Identify certifications that shall assist you in your day to day job &#8211; seminars, trainings Helpdesk, Customer service and IT<\/li>\n<li>Undertake other duties as may be delegated<\/li>\n<\/ul>\n<p><strong>Qualifications<\/strong><\/p>\n<ul>\n<li>Degree in IT<\/li>\n<li>Professional qualification will be an added advantage<\/li>\n<\/ul>\n<p><strong>Experience:<\/strong><\/p>\n<ul>\n<li>1 Year experience in a similar position<\/li>\n<\/ul>\n<p><strong>Skills:<\/strong><\/p>\n<ul>\n<li>Good organizational and analysis skills<\/li>\n<li>Aggressive and Result Oriented<\/li>\n<li>Able to meet deadlines<\/li>\n<li>Leadership skills<\/li>\n<li>Self-motivating and requires little supervision<\/li>\n<li>Willing to go above set goals to achieve high level of performance<\/li>\n<\/ul>\n<p><strong>Personal Attributes:<\/strong><\/p>\n<ul>\n<li>Ability to work under pressure<\/li>\n<li>Trustworthy &amp; Honest<\/li>\n<li>Team player<\/li>\n<li>Willing to go above set goals to achieve high level of performance<\/li>\n<li>Self-motivating and requires little supervision<\/li>\n<li>Strong interpersonal and customer relation skills<\/li>\n<\/ul>\n<p><strong>Performance Standards:<\/strong><\/p>\n<ul>\n<li>Sending daily, weekly and monthly reports to the Service, Unit Managers and Managing Director<\/li>\n<li>Response and closure to escalation issues in the different units<\/li>\n<li>Ensure financial records relating to clients- both on and off contract \u2013 are up to date by forwarding necessary documents for calls\/jobs done to the finance department for billing<\/li>\n<li>High level of assessment and organizational skills<\/li>\n<li>High level of commitment, accuracy and integrity in the job<\/li>\n<\/ul>\n<p><strong>Job Title: Billing Manager<br \/>\nLocation:<\/strong> Lagos<br \/>\n<strong>Job Descriptions<\/strong><\/p>\n<ul>\n<li>This position is responsible for leading and planning the billing operations for a 15 person department.<\/li>\n<li>The individual is responsible for designing, implementing and enforcing policies and procedures, as well as streamlining effective billing processes across multiple markets.<\/li>\n<li>This position is highly visible and requires a strong leader with the ability to prioritize, plan, and direct the department.<\/li>\n<\/ul>\n<p><strong>Responsibilities<\/strong><\/p>\n<ul>\n<li>Oversee and streamline billing and collections processes<\/li>\n<li>Month-end closing of the billing group information<\/li>\n<li>Staffing discussions and planning\/interviews; Team building<\/li>\n<li>Field Operators\u2019 problem escalation and customer service<\/li>\n<li>Assist with the implementation of a new billing system<\/li>\n<li>Plan and implement quality assurance for all processes<\/li>\n<li>Special program\/billing planning and implementation<\/li>\n<li>Personnel development; staff meetings<\/li>\n<\/ul>\n<p><strong>Qualifications<\/strong><\/p>\n<ul>\n<li>Degree in Accounting\/Finance\/Business Management preferred<\/li>\n<li>Excellent communication skills both written and verbal, and internal personal skills<\/li>\n<li>Excellent analytical and problem solving skills<\/li>\n<li>Ability to manage multiple projects concurrently<\/li>\n<li>Proven ability to perform strategic planning and priority setting for a billing department<\/li>\n<li>Proven track record for improving process efficiencies and solving problems<\/li>\n<li>Strong leadership skills with an ability to motivate direct reports<\/li>\n<li>Detail oriented with an Accounting background<\/li>\n<\/ul>\n<p><strong>How to Apply<\/strong><br \/>\nInterested and qualified candidates should send their CV&#8217;s\/Applications to: <strong>gileadpharm@gmail.com<\/strong><\/p>\n<p><strong>Note:<\/strong> Only Shortlisted Applicants will be contacted.<\/p>\n<p><strong>Application Deadline\u00a0 <\/strong>23rd July, 2016.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Gilead is a Limited Liability Pharmaceutical Company Registered in Uganda in 1999. The company has both a retail and and Import \/ distribution division; the former has a large network&#8230;..<\/p>\n","protected":false},"author":10155,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[4,12,32,37,43],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Gilead Pharmaceutical Limited Graduate Positions - Jobs in Nigeria<\/title>\n<meta name=\"description\" content=\"Gilead is a Limited Liability Pharmaceutical Company Registered in Uganda in 1999. 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