Marriott International is a leading global lodging company based in Bethesda, Maryland, USA, with more than 4,100 properties in 79 countries and reported revenues of nearly $14 billion in fiscal year\u00a02014. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.<\/p>\n
The company operates and franchises hotels and licenses vacation ownership resorts under 19 brands, including: Marriott Hotels, The Ritz-Carlton, JW Marriott, Bulgari, EDITION, Renaissance, Gaylord Hotels, Autograph Collection, AC Hotels by Marriott, Moxy Hotels, Courtyard, Fairfield Inn & Suites, SpringHill Suites, Residence Inn, TownePlace Suites, Protea Hotels, Delta Hotels and Resorts, Marriott Executive Apartments and Marriott Vacation Club. Marriott has more than 361,000 people working worldwide at managed or franchised properties and corporate offices. Marriott has been consistently recognized as a top employer and for its superior business ethics. The company also manages the award-winning guest loyalty program, Marriott Rewards\u00ae and The Ritz-Carlton Rewards\u00ae program, which together surpass 49M members.<\/p>\n
Marriott is consistently recognized as a top employer and for its superior business operations, which it conducts based on five core values: put people first, pursue excellence, embrace change, act with integrity, and serve our world.<\/p>\n
Job Title: \u00a0 Sales & Marketing Director<\/b>
\nJob Number<\/b> 1600027P
\nJob Category <\/b>Sales & Marketing
\nBrand<\/b> Corporate
\nSchedule<\/b> Full-time
\nRelocation?<\/b> Yes
\nPosition Type<\/b> Management<\/p>\n
Description<\/b> Qualifications<\/b> CANDIDATE PROFILE<\/b> Preferred:<\/b> CORE WORK ACTIVITIES<\/b> Building Successful Relationships<\/b> Leadership<\/b> How to Apply<\/b> Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. <\/strong><\/p>\n","protected":false},"excerpt":{"rendered":" Marriott International is a leading global lodging company based in Bethesda, Maryland, USA, with more than 4,100 properties in 79 countries and reported revenues of nearly $14 billion in fiscal…..<\/p>\n","protected":false},"author":10155,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[43,46,63],"tags":[2664],"jetpack_publicize_connections":[],"yoast_head":"\n
\nYou were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask “why” when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn\u2019t find in a travel guide. If this sounds like you, you\u2019re in the right place. You\u2019ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it’s a place to discover, a place in the world with style like yours. That\u2019s why we\u2019re not just looking for anyone. We\u2019re looking for someone like you.><\/span><\/p>\n
\nJOB SUMMARY<\/b>
\nFunctions as the leader of the property\u2019s sales department for properties with bookings over 300 peak rooms and significant local catering revenue. Manages the property’s reactive and proactive sales efforts. Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues. Implements the brand\u2019s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel\u2019s\u2019 sales objectives. Evaluates the property\u2019s participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property. Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives. Interfaces with regional marketing communications for regional and national promotions pull through. Develops and implements property\u2013wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand\u2019s target customer profile and property associates and provides a return on investment to the owner and Marriott International.<\/p>\n
\nEducation and Experience<\/b>
\nRequired:<\/b>
\n\u2022 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area.
\nOR
\n\u2022 4-year bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.<\/p>\n
\n\u2022 4 year college degree.
\n\u2022 Demonstrated skills in supervising a team.
\n\u2022 Lodging sales experience.
\n\u2022 Hotel industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.<\/p>\n
\nManaging Sales Activities<\/b>
\n\u2022 Manages the development of a strategic account plan for the demand generators in the market.
\n\u2022 Manages the property’s reactive and proactive sales efforts.
\n\u2022 Determines and develops marketing communication activities, in conjunction with Regional Marketing Communications.
\n\u2022 Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations.
\n\u2022 Reviews the Strategic Alignment Review (STAR) report, competitive shopping reports and uses other resources to maintain an awareness of the hotel\u2019s market position.
\n\u2022 Researches competitor\u2019s sales team strategies to identify ways to grow occupancy and RevPAR and increase market share.
\n\u2022 Attends sales strategy meetings to provide input on weekly and overall sales strategy.
\n\u2022 Suggests innovative marketing ideas and develops deployment strategies to continue to grow market share.
\n\u2022 Evaluates and supports participation and account deployment with Area Sales and Group Sales within the Sales Office.
\n\u2022 Serves as the sales contact for the General Manager, property leadership team, Group Sales and Area Sales leaders.
\n\u2022 Serves as the sales contact for customers; serves as the customer advocate.
\n\u2022 Serves as hotel authority on sales processes and sales contracts.
\n\u2022 Serves as the property sales liaison with Area Sales, Group Sales, Revenue Management, Event Management, Regional Marketing Communications and other hotel departments as appropriate.
\n\u2022 Participates in sales calls with members of the Sales and Marketing team to acquire new business and\/or close on business.
\n\u2022 Identifies public relations opportunities and coordinates activities to augment the overall marketing communication strategy.
\n\u2022 Supports the General Manager by coordinating crisis communications.
\n\u2022 Executes and supports Marriott\u2019s Customer Service Standards and hotel\u2019s Brand Standards.
\n\u2022 Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
\n\u2022 Participates in and practices daily service basics of the brand (e.g., , Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics, Renaissance Hotels and Resorts (RHR) Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting).
\n\u2022 Implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.
\n\u2022 Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and\/or other appropriate stakeholders.
\n\u2022 Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.
\n\u2022 Implements the brand\u2019s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel\u2019s\u2019 sales objectives.
\n\u2022 Interfaces with regional marketing communications for regional and national promotions pull through.
\n\u2022 Performs other duties, as assigned, to meet business needs.<\/p>\n
\n\u2022 Develops strong partnerships with local organizations to further increase brand\/product awareness.
\n\u2022 Develops and manages internal key stakeholder relationships.
\n\u2022 Develops strong community and public relations by maintaining property participation in local, regional and national tradeshows and client events.
\n\u2022 Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program\/event.
\n\u2022 Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.
\n\u2022 Gains understanding of the hotel\u2019s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program\/event.<\/p>\n
\n\u2022 Functions as the leader of the property\u2019s sales department for properties with bookings over 300 peak rooms and significant local catering revenue.
\n\u2022 Develops sales goals and strategies and verifies alignment with the brand business strategy.
\n\u2022 Executes the sales strategy in order to meet individual booking goals for both self and staff.
\n\u2022 Coaches leaders of revenue generating departments in developing effective revenue strategies and setting aggressive goals that will drive the property’s financial performance.
\n\u2022 Verifies Sales team understands and is leveraging Marriott International (MI) demand engines to full potential.
\n\u2022 Works with Human Resources, Engineering and Loss Prevention to monitor compliance with local, state and federal regulations and\/or union requirements.
\n\u2022 Partners with Human Resources to attract, develop and retain the right people in order to support the strategic priorities of the market.
\n\u2022 Creates effective structures, processes, jobs and performance management systems are in place.
\n\u2022 Sets goals and expectations for direct reports using the Leadership Performance Process (LPP), aligns performance and rewards, addresses performance issues and holds staff accountable for successful results.
\n\u2022 Forecasts talent needs and manages talent acquisition strategy with Human Resources (HR) to minimize lost time due to turnover.
\n\u2022 Maintains an active list of the competition\u2019s best sales people and executes a recruitment and acquisition plan with HR.
\n\u2022 Supports tools and training resources to educate sales associates on winning catering solutions.
\n\u2022 Champions leadership development and workforce planning priorities by assessing, selecting, retaining and developing diverse, high-caliber talent that can lead the organization today and strengthen the leadership bench for the future; continues to upgrade the sales & marketing talent; works with HR to anticipate future talent needs based on business growth plans.
\n\u2022 Identifies, trains and mentors group sales associates; utilizes all available on the job training tools for associates.
\n\u2022 Transfers functional knowledge and develops group sales skills of other discipline managers.
\n\u2022 Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues.
\n\u2022 Evaluates the property\u2019s participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property.
\n\u2022 Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives.<\/p>\n
\nInterested and qualified candidates should apply below<\/p>\n