{"id":2779,"date":"2010-01-25T10:24:38","date_gmt":"2010-01-25T09:24:38","guid":{"rendered":"https:\/\/joblistnigeria.com\/?p=2779"},"modified":"2010-10-21T11:32:59","modified_gmt":"2010-10-21T10:32:59","slug":"zain-nigeria-team-lead-systems-support","status":"publish","type":"post","link":"https:\/\/joblistnigeria.com\/zain-nigeria-team-lead-systems-support.html","title":{"rendered":"Zain Nigeria Jobs: Team Lead, Systems Support"},"content":{"rendered":"

Zain<\/strong> is one of Nigeria\u2019s leading telecommunications giant with strong presence in Africa and Asia. We are looking for people with good qualifications, training and experience. \"zain\"They should be dynamic, highly motivated and share our progressive approach to work.\u00a0Zain is recruiting for ZAIN1345 \u2013 Team Lead, Systems and Applications Support<\/strong><\/p>\n

Location: Nigeria \u2013 Lagos<\/p>\n

Basic Purpose:<\/strong><\/p>\n

* To directly coordinate and supervise the Team that will give optimal Systems and Applications Support to the Commercial Operations team and Retail Partners.<\/p>\n

Main Duties & Responsibilities:<\/strong><\/p>\n

* To give support to the Commercial Sales team including Sales Reps, Trade partners, dealers in terms of systems and application support helping the Sales team to achieve its business strategy and objectives.
* To develop, manage and improve SLA\u2019s, OLA\u2019s, ILAs, UC\u2019s ensuring all Sales SLA\u2019s are met within the specified time frames to achieve a world class customer care delivery on all sales systems and applications.
* To manage an interface that can work within the SLAs to deliver required technical support for applications on products, services, systems and retail partner infrastructure.
* Define business requirements and finalize all scoping requirements for all commercial applications and systems.
* Joint responsibility with ITS for scoping and development of necessary applications for Sales Support.
* Joint responsibility with Commercial Services for the management of the Trade Partner communication via SMS and email.
* Joint responsibility with Business Readiness Team to conduct and co-ordinate UATs.
* Co-ordinate and collate all reporting activities with regards to all Dealer Support Systems and Applications.<\/p>\n

Competencies & Qualifications:<\/span><\/strong><\/p>\n

Generic Competencies
<\/strong>
* Teamwork
* Integrity
* Interpersonal skills
* Customer orientation
* People development\/management
* Strategic focus
* Decision making<\/p>\n

Functional Competencies<\/strong><\/p>\n

* VAS Knowledge
* Support Experience
* IT Background
* Computer literacy
* Sales knowledge<\/p>\n

Qualification an Experience<\/strong><\/p>\n

* A first degree or its equivalent in Computer Science or related discipline
* An in-depth knowledge of Systems & Applications is highly desirable
* 6 \u2013 7 years relevant experience.<\/p>\n

Application Closing Date is 27th January 2010<\/strong><\/p>\n

Click here to Apply online<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Zain is one of Nigeria\u2019s leading telecommunications giant with strong presence in Africa and Asia. We are looking for people with good qualifications, training and experience. 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