Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development. The company made history on August 5, 2001 by becoming the first telecoms operator to launch commercial GSM services in Nigeria and has scored a series of many “firsts” in the highly competitive Nigerian telecommunications market including the first to introduce toll-free 24-hour customer care; first to launch service in all the six geo-political zones in the country; first to introduce affordable recharge denominations; first to introduce monthly free SMS and first to introduce monthly airtime bonus.<\/p>\n
Job Title: High Value Relationship Officer<\/strong> Job Description<\/strong><\/p>\n The successful candidate will be the primary contact person responsible for the servicing of all aspects of the HV customer needs for the pre-paid and post-paid high value customers \u2013 VIP, Diamond & Platinum<\/p>\n The relationship manager MUST be customer centric and focused on maintaining high-quality of customer service; developing strong relationships with high value customers, ensuring adequate sensitivity to their needs, concerns, and emerging requirements, and be readily available to attend to pressing customer challenges at any point in time.<\/p>\n Delivery of business key performance indicators like financials, customer experience, revenue generation and process compliance are critical to this role.<\/p>\n Duties and Responsibilities:<\/strong><\/p>\n Customer Complaint Management –<\/strong><\/p>\n Customer Inactivity Management –<\/strong><\/p>\n Customer Engagement –<\/strong><\/p>\n Customer Collections & Operations –<\/strong><\/p>\n Relevant Skill and Experience<\/strong><\/p>\n Application Deadline:<\/strong> Vacancy closes 25th July 2016<\/p>\n How To Apply\u00a0<\/strong> Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile…..<\/p>\n","protected":false},"author":10155,"featured_media":31856,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[35],"tags":[1325,2621],"jetpack_publicize_connections":[],"yoast_head":"\n
\nLocation:<\/strong> Lagos<\/p>\n\n
\nClose looping of all Premier customer complaints within SLA of resolution<\/li>\n<\/ul>\n\n
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\nInterested and qualified candidates should apply below<\/p>\n","protected":false},"excerpt":{"rendered":"