{"id":32765,"date":"2016-10-25T14:19:34","date_gmt":"2016-10-25T13:19:34","guid":{"rendered":"https:\/\/joblistnigeria.com\/?p=32765"},"modified":"2016-10-25T14:19:34","modified_gmt":"2016-10-25T13:19:34","slug":"career-opportunity-tolet-com-ng","status":"publish","type":"post","link":"https:\/\/joblistnigeria.com\/career-opportunity-tolet-com-ng.html","title":{"rendered":"Career Opportunity at ToLet.com.ng"},"content":{"rendered":"<p><strong>ToLet.com.ng<\/strong> &#8211; Nigeria&#8217;s 1st online lettings agency and one of Nigeria&#8217;s fastest growing internet companies. We provide a comprehensive property rentals platform that helps Lagosians navigate the stressful, frustrating and unstructured Lagos property rental market.<\/p>\n<p>In order to push our continued level of success, we require talented and resourceful individuals to join our young and dynamic team and to fill the position below:<\/p>\n<p><strong>Job Title:<\/strong> Head of Customer Service<br \/>\n<strong>Location:<\/strong>\u00a0Lagos<\/p>\n<p><strong>Job Description<\/strong><\/p>\n<ul>\n<li>In order to push our continued level of success, we require talented and resourceful individuals to head our dynamic Customer Service team; the successful candidate will be responsible for ensuring product and services meet the established standards of quality including reliability and performance.<\/li>\n<\/ul>\n<p><strong>Responsibilities<\/strong><\/p>\n<ul>\n<li>Develop and update customer service policies and procedures.<\/li>\n<li>Manage and lead a team of customer services staff .<\/li>\n<li>Ensure required rate of conversion of lead within all conversion funnel.<\/li>\n<li>Ensure month on month growth on all conversion funnel.<\/li>\n<li>Develop, integrate and enforce departmental policy.<\/li>\n<li>Ensure accomplishment of target across units<\/li>\n<li>Monitor relevant periodic targets per role.<\/li>\n<li>Making sure accurate records are kept of communications with customers.<\/li>\n<li>Give feedback on results.<\/li>\n<li>Organise regular trainings based on data collected.<\/li>\n<li>Handle complaints on major issues.<\/li>\n<li>Ensure customers\u2019 needs and expectations are satisfied.<\/li>\n<li>Analysing key management information to see how well customers are being served.<\/li>\n<li>Assist in recruitment, trainings and appraisals of staff.<\/li>\n<li>Keeping up to date with developments in customer service.<\/li>\n<\/ul>\n<p><strong>Qualifications and Experience<\/strong><\/p>\n<ul>\n<li>Minimum of Bachelor&#8217;s Degree.<\/li>\n<li>Experience with implementation of corrective action programs.<\/li>\n<li>Customer service experience.<\/li>\n<li>Strong computer skills including Microsoft Office and databases.<\/li>\n<li>Knowledge of relevant regulatory requirements.<\/li>\n<\/ul>\n<p><strong>Key Competencies:<\/strong><\/p>\n<ul>\n<li>Attention to details.<\/li>\n<li>Communication skills &#8211; verbal and written.<\/li>\n<li>Data collection, management and analysis.<\/li>\n<li>Problem analysis and problem solving.<\/li>\n<li>Planning and organizing.<\/li>\n<li>Judgment and decision-making.<\/li>\n<li>Customer service orientation.<\/li>\n<li>Teamwork.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Application Deadline<\/strong><br \/>\nNot Specified<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Method of Application<\/strong><br \/>\nInterested and qualified candidates should click below to apply<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>ToLet.com.ng &#8211; Nigeria&#8217;s 1st online lettings agency and one of Nigeria&#8217;s fastest growing internet companies. We provide a comprehensive property rentals platform that helps Lagosians navigate the stressful, frustrating and&#8230;..<\/p>\n","protected":false},"author":10160,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[19],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Career Opportunity at ToLet.com.ng - Jobs in Nigeria<\/title>\n<meta name=\"description\" content=\"ToLet.com.ng - Nigeria&#039;s 1st online lettings agency and one of Nigeria&#039;s fastest growing internet companies. We provide a comprehensive property rentals\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/joblistnigeria.com\/career-opportunity-tolet-com-ng.html\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"veronicabassey\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/joblistnigeria.com\/career-opportunity-tolet-com-ng.html\",\"url\":\"https:\/\/joblistnigeria.com\/career-opportunity-tolet-com-ng.html\",\"name\":\"Career Opportunity at ToLet.com.ng - Jobs in Nigeria\",\"isPartOf\":{\"@id\":\"https:\/\/joblistnigeria.com\/#website\"},\"datePublished\":\"2016-10-25T13:19:34+00:00\",\"dateModified\":\"2016-10-25T13:19:34+00:00\",\"author\":{\"@id\":\"https:\/\/joblistnigeria.com\/#\/schema\/person\/13139ea7ace8cca1ee5df41ce2592d77\"},\"description\":\"ToLet.com.ng - Nigeria's 1st online lettings agency and one of Nigeria's fastest growing internet companies. We provide a comprehensive property rentals\",\"breadcrumb\":{\"@id\":\"https:\/\/joblistnigeria.com\/career-opportunity-tolet-com-ng.html#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/joblistnigeria.com\/career-opportunity-tolet-com-ng.html\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/joblistnigeria.com\/career-opportunity-tolet-com-ng.html#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/joblistnigeria.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Career Opportunity at ToLet.com.ng\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/joblistnigeria.com\/#website\",\"url\":\"https:\/\/joblistnigeria.com\/\",\"name\":\"Joblistnigeria.com - Jobs in Nigeria\",\"description\":\"JOBS IN NIGERIA - Joblist Nigeria - Nigerian Job Vacancy\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/joblistnigeria.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/joblistnigeria.com\/#\/schema\/person\/13139ea7ace8cca1ee5df41ce2592d77\",\"name\":\"veronicabassey\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/joblistnigeria.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/ac6931a174ad8e1029c8b9114c225537?s=96&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/ac6931a174ad8e1029c8b9114c225537?s=96&r=g\",\"caption\":\"veronicabassey\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Career Opportunity at ToLet.com.ng - Jobs in Nigeria","description":"ToLet.com.ng - Nigeria's 1st online lettings agency and one of Nigeria's fastest growing internet companies. We provide a comprehensive property rentals","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/joblistnigeria.com\/career-opportunity-tolet-com-ng.html","twitter_misc":{"Written by":"veronicabassey","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/joblistnigeria.com\/career-opportunity-tolet-com-ng.html","url":"https:\/\/joblistnigeria.com\/career-opportunity-tolet-com-ng.html","name":"Career Opportunity at ToLet.com.ng - Jobs in Nigeria","isPartOf":{"@id":"https:\/\/joblistnigeria.com\/#website"},"datePublished":"2016-10-25T13:19:34+00:00","dateModified":"2016-10-25T13:19:34+00:00","author":{"@id":"https:\/\/joblistnigeria.com\/#\/schema\/person\/13139ea7ace8cca1ee5df41ce2592d77"},"description":"ToLet.com.ng - Nigeria's 1st online lettings agency and one of Nigeria's fastest growing internet companies. We provide a comprehensive property rentals","breadcrumb":{"@id":"https:\/\/joblistnigeria.com\/career-opportunity-tolet-com-ng.html#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/joblistnigeria.com\/career-opportunity-tolet-com-ng.html"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/joblistnigeria.com\/career-opportunity-tolet-com-ng.html#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/joblistnigeria.com\/"},{"@type":"ListItem","position":2,"name":"Career Opportunity at ToLet.com.ng"}]},{"@type":"WebSite","@id":"https:\/\/joblistnigeria.com\/#website","url":"https:\/\/joblistnigeria.com\/","name":"Joblistnigeria.com - Jobs in Nigeria","description":"JOBS IN NIGERIA - Joblist Nigeria - Nigerian Job Vacancy","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/joblistnigeria.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/joblistnigeria.com\/#\/schema\/person\/13139ea7ace8cca1ee5df41ce2592d77","name":"veronicabassey","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/joblistnigeria.com\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/ac6931a174ad8e1029c8b9114c225537?s=96&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/ac6931a174ad8e1029c8b9114c225537?s=96&r=g","caption":"veronicabassey"}}]}},"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2lH8T-8wt","_links":{"self":[{"href":"https:\/\/joblistnigeria.com\/wp-json\/wp\/v2\/posts\/32765"}],"collection":[{"href":"https:\/\/joblistnigeria.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistnigeria.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistnigeria.com\/wp-json\/wp\/v2\/users\/10160"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistnigeria.com\/wp-json\/wp\/v2\/comments?post=32765"}],"version-history":[{"count":0,"href":"https:\/\/joblistnigeria.com\/wp-json\/wp\/v2\/posts\/32765\/revisions"}],"wp:attachment":[{"href":"https:\/\/joblistnigeria.com\/wp-json\/wp\/v2\/media?parent=32765"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistnigeria.com\/wp-json\/wp\/v2\/categories?post=32765"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistnigeria.com\/wp-json\/wp\/v2\/tags?post=32765"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}