{"id":32888,"date":"2016-10-27T12:37:34","date_gmt":"2016-10-27T11:37:34","guid":{"rendered":"https:\/\/joblistnigeria.com\/?p=32888"},"modified":"2016-10-27T12:37:34","modified_gmt":"2016-10-27T11:37:34","slug":"career-opportuinty-iroko","status":"publish","type":"post","link":"https:\/\/joblistnigeria.com\/career-opportuinty-iroko.html","title":{"rendered":"Career Opportuinty at iROKO+"},"content":{"rendered":"<p><strong>CONTEXT<\/strong><\/p>\n<p>IROKO+ is the first video platform customized for French Speaking Africa and distributed in the shops of our partner CANAL+, the Pay-TV leader in the region. Our customer service is based in Lagos, working with the experienced team of IROKOtv.<\/p>\n<p>Looking for a young and dynamic environment? Here, we are!<\/p>\n<p><strong>Job Title:<\/strong> French Speaking Customer Support Team Lead<br \/>\n<strong>Location:<\/strong>\u00a0Nigeria<\/p>\n<p><strong>TEAM MISSION STATEMENT<\/strong><\/p>\n<ul>\n<li>To provide excellent customer service by communicating with our customers professionally and respectfully, in a fluent written and spoken French.<\/li>\n<li>To pay rapt attention to details, investigating and interpreting issues, to purpose of quick resolution. Fast-learning and pro-activity are key skills for this position.<\/li>\n<li>To convey information clearly, confidently, and politely<\/li>\n<\/ul>\n<p><strong>POSITION SUMMARY<\/strong><\/p>\n<ul>\n<li>To provide managerial support for the IROKO+ team by solving account issues and escalating, managing team operations, and providing timely and well-written reports.<\/li>\n<\/ul>\n<p><strong>DUTIES &amp; RESPONSIBILITIES<\/strong><\/p>\n<ul>\n<li>Account Management and Escalations<\/li>\n<li>Solving or escalating Subscription Issues (refund and cancellation requests, Subscription access issues, etc.)<\/li>\n<li>Escalating any urgent product-related issues to Line Manager or Department Head<\/li>\n<li>Light debugging and product testing<\/li>\n<li>Team Management<\/li>\n<li>Providing additional agent support (via LiveChat, email, Social Media, or Voice) when needed.<\/li>\n<li>Coordinating team&#8217;s operations during each shift (break slots, lateness reporting, allocating staff to channels).<\/li>\n<li>Monitoring and supervising select user-interactions.<\/li>\n<li>Escalating any urgent staff-related issues to Line Manager or Department Head Reporting and Continuity.<\/li>\n<li>Delivering shift reports at the end of your team\u2019s shifts.<\/li>\n<li>Creating detailed, analytical ad-hoc reports around LiveChat performance, Social Media performance tagging, debugging and user-facing issues.<\/li>\n<\/ul>\n<p><strong>REQUIREMENTS\u00a0<\/strong><\/p>\n<ul>\n<li>Bilingual French and English speaking applicants only<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Application Deadline\u00a0<\/strong><br \/>\nNot Specified<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Method of Application<\/strong><br \/>\nInterested and qualified candidates should click below to apply<\/p>\n","protected":false},"excerpt":{"rendered":"<p>CONTEXT IROKO+ is the first video platform customized for French Speaking Africa and distributed in the shops of our partner CANAL+, the Pay-TV leader in the region. Our customer service&#8230;..<\/p>\n","protected":false},"author":10160,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[19],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Career Opportuinty at iROKO+ - Jobs in Nigeria<\/title>\n<meta name=\"description\" content=\"CONTEXT IROKO+ is the first video platform customized for French Speaking Africa and distributed in the shops of our partner CANAL+, the Pay-TV leader in\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/joblistnigeria.com\/career-opportuinty-iroko.html\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"veronicabassey\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/joblistnigeria.com\/career-opportuinty-iroko.html\",\"url\":\"https:\/\/joblistnigeria.com\/career-opportuinty-iroko.html\",\"name\":\"Career Opportuinty at iROKO+ - Jobs in Nigeria\",\"isPartOf\":{\"@id\":\"https:\/\/joblistnigeria.com\/#website\"},\"datePublished\":\"2016-10-27T11:37:34+00:00\",\"dateModified\":\"2016-10-27T11:37:34+00:00\",\"author\":{\"@id\":\"https:\/\/joblistnigeria.com\/#\/schema\/person\/13139ea7ace8cca1ee5df41ce2592d77\"},\"description\":\"CONTEXT IROKO+ is the first video platform customized for French Speaking Africa and distributed in the shops of our partner CANAL+, the Pay-TV leader in\",\"breadcrumb\":{\"@id\":\"https:\/\/joblistnigeria.com\/career-opportuinty-iroko.html#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/joblistnigeria.com\/career-opportuinty-iroko.html\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/joblistnigeria.com\/career-opportuinty-iroko.html#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/joblistnigeria.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Career Opportuinty at iROKO+\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/joblistnigeria.com\/#website\",\"url\":\"https:\/\/joblistnigeria.com\/\",\"name\":\"Joblistnigeria.com - Jobs in Nigeria\",\"description\":\"JOBS IN NIGERIA - Joblist Nigeria - Nigerian Job Vacancy\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/joblistnigeria.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/joblistnigeria.com\/#\/schema\/person\/13139ea7ace8cca1ee5df41ce2592d77\",\"name\":\"veronicabassey\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/joblistnigeria.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/ac6931a174ad8e1029c8b9114c225537?s=96&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/ac6931a174ad8e1029c8b9114c225537?s=96&r=g\",\"caption\":\"veronicabassey\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Career Opportuinty at iROKO+ - Jobs in Nigeria","description":"CONTEXT IROKO+ is the first video platform customized for French Speaking Africa and distributed in the shops of our partner CANAL+, the Pay-TV leader in","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/joblistnigeria.com\/career-opportuinty-iroko.html","twitter_misc":{"Written by":"veronicabassey","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/joblistnigeria.com\/career-opportuinty-iroko.html","url":"https:\/\/joblistnigeria.com\/career-opportuinty-iroko.html","name":"Career Opportuinty at iROKO+ - Jobs in Nigeria","isPartOf":{"@id":"https:\/\/joblistnigeria.com\/#website"},"datePublished":"2016-10-27T11:37:34+00:00","dateModified":"2016-10-27T11:37:34+00:00","author":{"@id":"https:\/\/joblistnigeria.com\/#\/schema\/person\/13139ea7ace8cca1ee5df41ce2592d77"},"description":"CONTEXT IROKO+ is the first video platform customized for French Speaking Africa and distributed in the shops of our partner CANAL+, the Pay-TV leader in","breadcrumb":{"@id":"https:\/\/joblistnigeria.com\/career-opportuinty-iroko.html#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/joblistnigeria.com\/career-opportuinty-iroko.html"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/joblistnigeria.com\/career-opportuinty-iroko.html#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/joblistnigeria.com\/"},{"@type":"ListItem","position":2,"name":"Career Opportuinty at iROKO+"}]},{"@type":"WebSite","@id":"https:\/\/joblistnigeria.com\/#website","url":"https:\/\/joblistnigeria.com\/","name":"Joblistnigeria.com - Jobs in Nigeria","description":"JOBS IN NIGERIA - Joblist Nigeria - Nigerian Job Vacancy","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/joblistnigeria.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/joblistnigeria.com\/#\/schema\/person\/13139ea7ace8cca1ee5df41ce2592d77","name":"veronicabassey","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/joblistnigeria.com\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/ac6931a174ad8e1029c8b9114c225537?s=96&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/ac6931a174ad8e1029c8b9114c225537?s=96&r=g","caption":"veronicabassey"}}]}},"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2lH8T-8ys","_links":{"self":[{"href":"https:\/\/joblistnigeria.com\/wp-json\/wp\/v2\/posts\/32888"}],"collection":[{"href":"https:\/\/joblistnigeria.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistnigeria.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistnigeria.com\/wp-json\/wp\/v2\/users\/10160"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistnigeria.com\/wp-json\/wp\/v2\/comments?post=32888"}],"version-history":[{"count":0,"href":"https:\/\/joblistnigeria.com\/wp-json\/wp\/v2\/posts\/32888\/revisions"}],"wp:attachment":[{"href":"https:\/\/joblistnigeria.com\/wp-json\/wp\/v2\/media?parent=32888"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistnigeria.com\/wp-json\/wp\/v2\/categories?post=32888"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistnigeria.com\/wp-json\/wp\/v2\/tags?post=32888"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}