{"id":37442,"date":"2017-05-10T10:48:44","date_gmt":"2017-05-10T09:48:44","guid":{"rendered":"https:\/\/joblistnigeria.com\/?p=37442"},"modified":"2017-05-10T10:48:44","modified_gmt":"2017-05-10T09:48:44","slug":"customer-service-vacancy-fmcg-company","status":"publish","type":"post","link":"https:\/\/joblistnigeria.com\/customer-service-vacancy-fmcg-company.html","title":{"rendered":"Customer Service Vacancy in an FMCG Company"},"content":{"rendered":"<p>KornerStone Staffing &#8211; Our client, a big player in the Fast-moving consumer goods (FMCG) Industry, is looking to recruit a suitably and qualified candidates to fill the vacant position below:<\/p>\n<p><strong>Job Title: Customer Service Intern<\/strong><br \/>\n<strong>Location: <\/strong>Lagos<br \/>\n<strong>Job Description<\/strong><\/p>\n<ul>\n<li>This is a 6-month paid learning experience with the team of passionate, fun and energetic people who save the day for 150 million customers one call at a time.<\/li>\n<\/ul>\n<p><strong>Responsibilities<\/strong><\/p>\n<ul>\n<li>Deliver prompt and professional solutions for customer inquires via phone, email, on-line chat and one-one communication etc.<\/li>\n<li>Must effectively manage different communication channels:resolve customer complaints via all available phone, email.<\/li>\n<li>Track and follow-up all customer requests in a timely manner.<\/li>\n<li>Compile reports on overall customer satisfaction.<\/li>\n<li>Identify and assess customers\u2019 needs to achieve satisfaction.<\/li>\n<li>Track and follow-up all customer requests in a timely manner.<\/li>\n<li>Compile reports on overall customer satisfaction.<\/li>\n<li>Identify and assess customers\u2019 needs to achieve satisfaction.<\/li>\n<li>Direct or route customer calls to appropriate personnel for assistance.<\/li>\n<li>Work with customer service manager to ensure proper customer service is being delivered.<\/li>\n<li>Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.<\/li>\n<li>Handle dissatisfied customers in a polite and professional fashion.<\/li>\n<\/ul>\n<p><strong>Knowledge, Skills, and Experience<\/strong><\/p>\n<ul>\n<li>Minimum B.SC \/HND required in any field. 1-2 years relevant experience<\/li>\n<li>Self-motivated and able to work independently and in team environments<\/li>\n<li>Proficient skills with Microsoft Office software including Word, Excel, PowerPoint and Outlook<\/li>\n<li>Ability to multi-task and manage several projects simultaneously<\/li>\n<li>Exceptional customer service and follow up skills.<\/li>\n<li>Computer skills including the ability to spreadsheet and word-processing programs at a basic proficient level<\/li>\n<li>Effective communication and interpersonal skills (both written and verbal)<\/li>\n<\/ul>\n<p><strong>How to Apply<\/strong><br \/>\nInterested and qualified candidates should:<br \/>\n<a href=\"https:\/\/kornerstonestaffing.has-jobs.com\/customer-service-interns-lagos\/134207\/0\" target=\"_blank\" rel=\"nofollow\"><strong>Click here to apply\u00a0<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>KornerStone Staffing &#8211; Our client, a big player in the Fast-moving consumer goods (FMCG) Industry, is looking to recruit a suitably and qualified candidates to fill the vacant position below:&#8230;..<\/p>\n","protected":false},"author":10155,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[19],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - 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