{"id":38030,"date":"2017-06-03T12:13:14","date_gmt":"2017-06-03T11:13:14","guid":{"rendered":"https:\/\/joblistnigeria.com\/?p=38030"},"modified":"2017-06-05T11:07:26","modified_gmt":"2017-06-05T10:07:26","slug":"positions-available-ibadan-electricity-distribution-company","status":"publish","type":"post","link":"https:\/\/joblistnigeria.com\/positions-available-ibadan-electricity-distribution-company.html","title":{"rendered":"Ibadan Electricity Distribution Company Positions Available"},"content":{"rendered":"<p>Ibadan Electricity Distribution Company (IBEDC) Plc &#8211; Headquartered in Ibadan is responsible for electricity distribution within the southwestern zone (Oyo, Ogun, Osun and kwara as well as some parts of Kogi, Ekiti and Niger states).We are an organization with a focus on delivering excellent service to the customers and providing customer satisfaction through reliable power distributions.<\/p>\n<p>We are an organization with a focus on delivering excellent service to the customers and providing customer satisfaction through reliable power distributions.<br \/>\nWe are recruiting to fill the vacant position below:<br \/>\n<b><br \/>\n<\/b><br \/>\n<b>Job Title:<\/b> <strong>Customer Service Officer<\/strong><br \/>\n<b>Location:<\/b> Nigeria<br \/>\n<b>Job Description <\/b><\/p>\n<ul>\n<li>provides quality service to both external and internal customers in an accurate, efficient and responsive manner in accordance with regulatory guidelines and industry standard.<\/li>\n<\/ul>\n<p><b>Responsibilities<\/b><\/p>\n<ul>\n<li>Ensures and provides quality service to both internal and external customers<\/li>\n<li>Acts as a liaison (Being the first point of contact) between IBEDC and its customers.<\/li>\n<li>Conducts detailed investigations and fact finding in resolving escalated customer complaints via in-person walk in, letters or by email and ensures timely resolution. (Might include visiting the customer\u2019s premises where necessary)<\/li>\n<li>Initiates and communicate required action(s) for response to customer service requests\/complaints within 15 days in compliance with NERC regulations<\/li>\n<li>Relates effectively with other IBEDC business hubs as need be to resolve a variety of customer-related issues.<\/li>\n<li>Accesses the company\u2019s internal systems to obtain and extract customer information and provides customer service management with the data for inclusion in various scheduled and special reports<\/li>\n<li>Initiates corrective actions as needed in order to ensure that an excellent standard of service and a high level of customer satisfactions are maintained.<\/li>\n<li>Prepares weekly customer service summary reports.<\/li>\n<li>Increase the accuracy, efficiency and responsiveness of the customer service department.<\/li>\n<li>Recording and tracking of detailed customer\u2019s complaint report.<\/li>\n<li>All other related duties as assigned by management<\/li>\n<\/ul>\n<p><b>Qualifications and Requirements<br \/>\nQualifications:<\/b><\/p>\n<ul>\n<li>Must have a Bachelor&#8217;s Degree preferably in Social Science or related field<\/li>\n<li>Must have 1+ years of progressive customer service experience.<\/li>\n<\/ul>\n<p><b>Desire Experience: <\/b><\/p>\n<ul>\n<li>At least 3-5 years post NYSC experience in Customer Care Representative\/ Investigations<\/li>\n<li>Must be proficient in using the computer and other software\u2019s and applications necessary to aid the job function.<\/li>\n<\/ul>\n<p><b>Personal Skills Required: <\/b><\/p>\n<ul>\n<li>Highly developed sense of integrity and commitment to customer satisfaction.<\/li>\n<li>Passion for excellence with respect to treating and caring for customers.<\/li>\n<li>Pleasant, patient and friendly attitude.<\/li>\n<li>Strong decision making and analytical abilities.<\/li>\n<li>Strong detail orientation and communication\/listening skills.<\/li>\n<li>Strong work ethic and team player mentality.<\/li>\n<li>Ability to communicate clearly and professionally, both verbally and in writing.<\/li>\n<li>Competence in handling complaints and unpleasant customers.<\/li>\n<li>Attention to details<\/li>\n<\/ul>\n<p><b>How to Apply<\/b><br \/>\nInterested and qualified candidates should:<br \/>\n<a href=\"http:\/\/ibedc.wfmcentre.com\/careers\/apply.php?post_id=26\" target=\"_blank\" rel=\"nofollow\"><b>Click here to apply\u00a0<\/b><\/a><\/p>\n<p><b>Application Deadline: <\/b>4th June, 2017.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ibadan Electricity Distribution Company (IBEDC) Plc &#8211; Headquartered in Ibadan is responsible for electricity distribution within the southwestern zone (Oyo, Ogun, Osun and kwara as well as some parts of&#8230;..<\/p>\n","protected":false},"author":10164,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[19],"tags":[2730],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - 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