{"id":38741,"date":"2017-06-23T14:28:31","date_gmt":"2017-06-23T13:28:31","guid":{"rendered":"https:\/\/joblistnigeria.com\/?p=38741"},"modified":"2017-06-23T14:29:17","modified_gmt":"2017-06-23T13:29:17","slug":"broadband-communications-provider-company-ongoing-recruitment","status":"publish","type":"post","link":"https:\/\/joblistnigeria.com\/broadband-communications-provider-company-ongoing-recruitment.html","title":{"rendered":"Broadband Communications Provider Company Ongoing Recruitment [3 Positions]"},"content":{"rendered":"<p>e.Stream Networks Ltd, an ISO9001 Quality Certified company is a licensed broadband communications provider dedicated to providing suitable connectivity solutions for businesses.With over a decade in the ICT sector and presence all over Nigeria, we leverage on providing a unique combination of industry experience and expertise in our service offering to all our clients across the country.We are recruiting to fill the position below:<\/p>\n<p><strong>Job Title: N.O.C Engineer<br \/>\nLocation:<\/strong>Nigeria<br \/>\nDirect reports: Senior Manager Technical.<br \/>\n<strong>Job Purpose<\/strong><\/p>\n<ul>\n<li>The NOC Engineer is responsible for supporting all eStream internet and VPN clients at second level. The technologies he will be supporting includes, VPN, VSAT, Microwave Radio, Fiber, MPLS<\/li>\n<\/ul>\n<p><strong>Duties and Responsibilities<\/strong><br \/>\nStrategic Insight and Integration:<\/p>\n<ul>\n<li>Assist the NPO manager to achieve the corporate objectives<\/li>\n<li>Attend project &amp; departmental meetings<\/li>\n<li>Provide inputs to the departmental annual budget<\/li>\n<li>Provide technological innovation to improve troubleshooting<\/li>\n<\/ul>\n<p>Technical \/ Analysis and Problem Solving:<\/p>\n<ul>\n<li>Responsible for troubleshooting Customer Edge Devices like VSAT modems, like, Access Radios, Microwave Radio<\/li>\n<li>Client bandwidth configuration on Edge devices.<\/li>\n<li>Regular training of Service Desk team members for effective 1st level troubleshooting<\/li>\n<li>Provide technical solutions to network issues escalated to the 2nd level.<\/li>\n<\/ul>\n<p>Interpersonal, Relationship Management &amp; Collaboration:<\/p>\n<ul>\n<li>Liaise with NPO, Service Deployment and Service Management teams to resolve all escalated issues<\/li>\n<li>Partner with third-party vendors to install and maintain all monitoring software and devices.<\/li>\n<\/ul>\n<p>Communication:<\/p>\n<ul>\n<li>Escalate service impacting issues outside span of control to the NPO Manager.<\/li>\n<li>Deliver weekly reports on the status of the network and trends<\/li>\n<\/ul>\n<p>Customer Focus:<\/p>\n<ul>\n<li>Monitor the Client devices to provide 99% service availability<\/li>\n<\/ul>\n<p>Financial Management:<\/p>\n<ul>\n<li>Recommend cost-saving initiatives to the NPO manager<\/li>\n<\/ul>\n<p><strong>Requirements<\/strong><br \/>\nEducation &amp; Work Experience:<\/p>\n<ul>\n<li>Bachelor\u2019s degree in Information Technology, Computer Science, Electrical Electronics Engineering or related field<\/li>\n<li>Minimum of 3 years work experience as a Network\/ Field Engineer.<\/li>\n<li>Network experience in an ISP environment or a Systems Integration company with specialization in enterprise and service provider routing and switching solutions.<\/li>\n<li>Affiliation with relevant professional bodies<\/li>\n<\/ul>\n<p>Competency, Skills &amp; Certifications:<\/p>\n<ul>\n<li>CCNA Routing &amp; Switching\/SP, MTCNA, MTCRE,<\/li>\n<li>Hands-on experience in OSPF and BGP routing protocols<\/li>\n<li>Problem solving skills<\/li>\n<li>Practical experience in deploying Access Radios for clients<\/li>\n<li>Relationship &amp; People Management<\/li>\n<\/ul>\n<p>KPIs:<\/p>\n<ul>\n<li>Achievement of 99% availability for clients network devices<\/li>\n<li>Resolution of escalated incidents within 30 minutes of escalation<\/li>\n<\/ul>\n<p>Physical Requirements:<\/p>\n<ul>\n<li>This position does not require any physically demanding task. However, the incumbent should be physically fit to withstand the mental demands.<\/li>\n<\/ul>\n<p><strong>Working Conditions<\/strong><\/p>\n<ul>\n<li>The incumbent may be required to sit in cold (air conditioned) rooms for a long time.<\/li>\n<li>The incumbent may be required to travel out of station often.<\/li>\n<\/ul>\n<p><strong>Job Title: Network Operations Manager<\/strong><br \/>\n<strong>Location<\/strong>: Nigeria<br \/>\nDirect reports: NOC Engineer<strong><br \/>\nJob purpose<\/strong><\/p>\n<ul>\n<li>The Network Operations Manager is responsible for managing the network operations team to ensure service quality and network efficiency.<\/li>\n<li>The incumbent is responsible for monitoring and maintaining the e.Stream networks and platforms and for keeping it up and running while meeting industry standards.<\/li>\n<li>The Network Operations Manager is also responsible for supporting all eStream internet and VPN clients at second level.<\/li>\n<li>The technologies he will be supporting includes, VPN, VSAT, Microwave Radio, Fiber, MPLS VPNs<\/li>\n<\/ul>\n<p><strong>Duties and responsibilities<\/strong><br \/>\nStrategic Insight and Integration:<\/p>\n<ul>\n<li>Provide direction and clear, tactical and strategic goals for the NOC related to functions, capabilities, and capacity<\/li>\n<li>Be informed on latest developments and update corporate knowledge of technology trends as it affect the company business<\/li>\n<\/ul>\n<p>Technical \/ Analysis and Problem Solving:<\/p>\n<ul>\n<li>Ensure that hardware and software systems are fully deployed, implemented and functioning.<\/li>\n<li>Regular training of Service Desk team members for effective 1st level troubleshooting<\/li>\n<li>Ensure scheduled maintenance are carried out<\/li>\n<li>Ensure all resolvable issues (within the control of the department) are resolved within the specified OLA time.<\/li>\n<\/ul>\n<p>Leadership:<\/p>\n<ul>\n<li>Manage a team of NOC resources that support the global monitoring of infrastructure systems and applications on a 24x7x365 basis.<\/li>\n<li>Ensure team maintains and updates knowledge base related to supported applications<\/li>\n<\/ul>\n<p>Interpersonal, Relationship Management &amp; Collaboration:<\/p>\n<ul>\n<li>Establish and maintain good working relationships with other departments, teams and Clients<\/li>\n<\/ul>\n<p>Communication:<\/p>\n<ul>\n<li>Deliver project reports to the chief technical officer<\/li>\n<li>Escalate unresolvable issues (not within control) to service\/equipment providers e.g. unresolvable issues with VSAT to TAC<\/li>\n<\/ul>\n<p>Customer Focus:<\/p>\n<ul>\n<li>Ensure adherence to customer specification and SLA<\/li>\n<li>Prompt resolution of 2nd level issues<\/li>\n<\/ul>\n<p>Financial Management:<\/p>\n<ul>\n<li>Develop annual budget for the department<\/li>\n<\/ul>\n<p><strong>Requirements<\/strong><br \/>\nEducation &amp; Work Experience:<\/p>\n<ul>\n<li>Bachelor\u2019s degree in Information Technology, Computer Science, Electrical Electronics Engineering or related field<\/li>\n<li>Minimum of 7 years work experience in a relevant role.<\/li>\n<li>Network experience in an ISP environment or a systems integration company with specialization in enterprise and service provider routing and switching solutions.<\/li>\n<li>Affiliation with relevant professional bodies<\/li>\n<\/ul>\n<p>Competency, Skills &amp; Certifications:<\/p>\n<ul>\n<li>Certification in CCNP Routing &amp; Switching\/Service Provider<\/li>\n<li>Enterprise Network Design Skills<\/li>\n<li>GVF 510 Certification<\/li>\n<li>MTCNA\/MTCRE\/MTCINE<\/li>\n<li>CFOT Certification<\/li>\n<li>RF Technology Skills<\/li>\n<li>Leadership<\/li>\n<li>Relationship &amp; People Management<\/li>\n<\/ul>\n<p>KPIs:<\/p>\n<ul>\n<li>Availability of core networks devices and backbone links<\/li>\n<li>Availability of all Fiber and Radio Backhaul links<\/li>\n<li>Customer experience and satisfaction on the network<\/li>\n<li>Cost saving initiatives<\/li>\n<\/ul>\n<p>Working conditions:<\/p>\n<ul>\n<li>The incumbent may be required to sit in cold (air conditioned) rooms for a long time.<\/li>\n<li>The incumbent may be required to travel out of station often.<\/li>\n<\/ul>\n<p>Physical requirements:<\/p>\n<ul>\n<li>This position does not require any physically demanding task. However, the incumbent should be physically fit to withstand the mental demands.<\/li>\n<\/ul>\n<p><strong>Job Title: Regional Field Team Lead<\/strong><br \/>\n<strong>Location: <\/strong>Victoria Island, Lagos<br \/>\n<strong>Job Purpose<\/strong><\/p>\n<ul>\n<li>The Regional Field Team Lead is responsible for the coordination of deployment, troubleshooting and maintenance of various communication equipment (VSAT and Radio) within its region and also proper documentation of day-to-day activities.<\/li>\n<\/ul>\n<p><strong>Duties and Responsibilities<\/strong><br \/>\nStrategic Insight and Integration:<\/p>\n<ul>\n<li>Assist the Service Deployment manager to achieve the corporate objectives<\/li>\n<li>Attend project &amp; departmental meetings<\/li>\n<li>Provide inputs to the departmental annual budget<\/li>\n<li>Provide technological innovation to deploy services which are cost effective.<\/li>\n<\/ul>\n<p>Technical \/ Analysis and Problem Solving:<\/p>\n<ul>\n<li>Ensures that surveys carried out by FSE are 90% accurate<\/li>\n<li>Ensures that there is no course to revisit sites deployed within 6month.<\/li>\n<li>Provide technical solutions to network issues escalated to the 2nd level.<\/li>\n<li>Ensures that issues escalated are resolved within agreed OLA<\/li>\n<li>Ensures 90% implementation of Maintenance plan<\/li>\n<\/ul>\n<p>Leadership:<\/p>\n<ul>\n<li>Team lead for special deployment projects<\/li>\n<li>Training &amp; knowledge sharing for FSE and Riggers<\/li>\n<li>Responsible for scheduling and implementing annual maintenance on the remote sites.<\/li>\n<\/ul>\n<p>Interpersonal, Relationship Management &amp; Collaboration:<\/p>\n<ul>\n<li>Liaise with 3rd party vendors to deliver projects<\/li>\n<li>Establish and maintain good working relationships with other departments, teams and Clients<\/li>\n<\/ul>\n<p>Communication:<\/p>\n<ul>\n<li>Escalate service impacting issues outside span of control to the Service Deployment Manager.<\/li>\n<li>Deliver weekly reports on the status deployment<\/li>\n<li>Generate and submit periodic project and operational reports to the Service Deployment Manager for informed decision making<\/li>\n<\/ul>\n<p>Customer Focus:<\/p>\n<ul>\n<li>Timely response to customer complaint<\/li>\n<li>Prompt resolution of 2nd level issues<\/li>\n<\/ul>\n<p>Financial Management:<\/p>\n<ul>\n<li>Recommend &amp; Implement cost saving initiatives<\/li>\n<\/ul>\n<p><strong>Requirements<\/strong><br \/>\nEducation &amp; Work Experience:<\/p>\n<ul>\n<li>Bachelor\u2019s degree in Computer Engineering, Electrical Electronics Engineering or related field<\/li>\n<li>Minimum of 5 years work experience in a relevant role.<\/li>\n<li>RF engineering experience working in the telecoms industry.<\/li>\n<li>Affiliation with relevant professional bodies<\/li>\n<\/ul>\n<p>Competency, Skills &amp; Certifications:<\/p>\n<ul>\n<li>Certification in CCNA, CWNA<\/li>\n<li>IOM (Idirect Operations Maintenance)<\/li>\n<li>GVF (510, 520)<\/li>\n<li>Relationship &amp; People Management<\/li>\n<\/ul>\n<p>KPIs:<\/p>\n<ul>\n<li>Quality of deployment without recourse to revisit site<\/li>\n<li>Prompt resolution of 2nd level issues less than 10hrs across the country.<\/li>\n<li>10% cost savings on deployment<\/li>\n<\/ul>\n<p>Working Conditions:<\/p>\n<ul>\n<li>The incumbent may be required to sit in cold (air conditioned) rooms for a long time.<\/li>\n<li>The incumbent may be required to travel out of station often.<\/li>\n<\/ul>\n<p>Physical Requirement:<\/p>\n<ul>\n<li>This position requires physical and mental strength<\/li>\n<\/ul>\n<p>Direct Reports:<\/p>\n<ul>\n<li>Field Service Engineers and Riggers.<\/li>\n<\/ul>\n<p><strong><br \/>\nHow to Apply<\/strong><br \/>\nInterested and qualified candidates should:<br \/>\n<a href=\"http:\/\/www.estreamnetworks.net\/job-listings\/\" target=\"_blank\" rel=\"noopener\"><strong>Click here to apply<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>e.Stream Networks Ltd, an ISO9001 Quality Certified company is a licensed broadband communications provider dedicated to providing suitable connectivity solutions for businesses.With over a decade in the ICT sector and&#8230;..<\/p>\n","protected":false},"author":10164,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[24,43],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - 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