{"id":4225,"date":"2010-05-18T00:02:22","date_gmt":"2010-05-17T23:02:22","guid":{"rendered":"https:\/\/joblistnigeria.com\/?p=4225"},"modified":"2010-05-18T01:11:51","modified_gmt":"2010-05-18T00:11:51","slug":"zain-nigeria-team-lead-performance-demand-mgt","status":"publish","type":"post","link":"https:\/\/joblistnigeria.com\/zain-nigeria-team-lead-performance-demand-mgt.html","title":{"rendered":"Zain Nigeria: Team Lead- Performance & Demand Mgt"},"content":{"rendered":"

\"\"<\/a>Zain Nigeria<\/strong> is\u00a0one of the leading telecom services providers in Nigeria, Zain is a dynamic company, and we offer excellent career paths for talented and motivated people. We’re especially keen to hear from people with experience in:\u00a0ZAIN1426 \u2013 Team Lead: Performance & Demand Management<\/strong><\/p>\n

Business Unit: Zain Nigeria
\nDivision: Information Technology
\nLocation: Nigeria \u2013 Lagos<\/p>\n

Basic Purpose:<\/strong>
\nManagement of IT services<\/p>\n

Main Duties & Responsibilities:<\/strong>
\n– Assurance of functional quality of solutions in accordance to requirements and expectations
\n– Definition of service performance management framework (KPIs, Balanced Scorecard, benchmark analysis)
\n– Overall reporting regarding service quality and performance improvement
\n– Definition of IT services and service levels offered \/ provided to the organization
\n– Management of the service catalogue
\n– Monitoring and management of service levels with regard to capacity, quality, availability and resources
\n– Customer Advocacy
\n– Demand\/Capacity Management<\/p>\n

Qualification & Competencies:<\/strong><\/p>\n

Qualifications:<\/strong>
\nDegree in Computer Science, engineering or related field is required MBA will be advantage
\nITIL Managers Version 2 and V3 foundation certification<\/p>\n

Work Experience:<\/strong>
\n– Minimum of 10 years working experience in IT. At least 5 years in managerial role in a blue chip company
\n– At least 4 years experience in IT service management using the ITIL standard
\n– At least 3 years working experience in a Telecoms company
\n– Interpersonal skills
\n– Good working knowledge of :
\no Balance Scorecard
\no OpenView\/I2MP or similar tool<\/p>\n

Key Departmental Responsibilties:<\/strong>
\n– Customer Advocacy
\n– Operational demand management
\n– Service\/Operational level management
\n– Service Catalogue Management
\n– IT Service Quality
\n– Service Improvement programmes
\n– IT performance reporting (SLAs\/KPIs)<\/p>\n

Application Closing Date: 23rd May 2010<\/strong><\/p>\n

CLICK HERE TO APPLY<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Zain Nigeria is\u00a0one of the leading telecom services providers in Nigeria, Zain is a dynamic company, and we offer excellent career paths for talented and motivated people. We’re especially keen…..<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[37],"tags":[410],"jetpack_publicize_connections":[],"yoast_head":"\nZain Nigeria: Team Lead- Performance & Demand Mgt - Jobs in Nigeria<\/title>\n<meta name=\"description\" content=\"Zain Nigeria is\u00a0one of the leading telecom services providers in Nigeria, Zain is a dynamic company, and we offer excellent career paths for talented and\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/joblistnigeria.com\/zain-nigeria-team-lead-performance-demand-mgt.html\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Joblist Nigeria\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/joblistnigeria.com\/zain-nigeria-team-lead-performance-demand-mgt.html\",\"url\":\"https:\/\/joblistnigeria.com\/zain-nigeria-team-lead-performance-demand-mgt.html\",\"name\":\"Zain Nigeria: Team Lead- Performance & Demand Mgt - Jobs in Nigeria\",\"isPartOf\":{\"@id\":\"https:\/\/joblistnigeria.com\/#website\"},\"datePublished\":\"2010-05-17T23:02:22+00:00\",\"dateModified\":\"2010-05-18T00:11:51+00:00\",\"author\":{\"@id\":\"https:\/\/joblistnigeria.com\/#\/schema\/person\/6c04e448b2a9055e61d8936fc1d98f9c\"},\"description\":\"Zain Nigeria is\u00a0one of the leading telecom services providers in Nigeria, Zain is a dynamic company, and we offer excellent career paths for talented and\",\"breadcrumb\":{\"@id\":\"https:\/\/joblistnigeria.com\/zain-nigeria-team-lead-performance-demand-mgt.html#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/joblistnigeria.com\/zain-nigeria-team-lead-performance-demand-mgt.html\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/joblistnigeria.com\/zain-nigeria-team-lead-performance-demand-mgt.html#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/joblistnigeria.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Zain Nigeria: Team Lead- Performance & Demand Mgt\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/joblistnigeria.com\/#website\",\"url\":\"https:\/\/joblistnigeria.com\/\",\"name\":\"Joblistnigeria.com - Jobs in Nigeria\",\"description\":\"JOBS IN NIGERIA - Joblist Nigeria - Nigerian Job Vacancy\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/joblistnigeria.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/joblistnigeria.com\/#\/schema\/person\/6c04e448b2a9055e61d8936fc1d98f9c\",\"name\":\"Joblist Nigeria\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/joblistnigeria.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/0463b6016e95d8f8b2469ac0e1f8bdf4?s=96&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/0463b6016e95d8f8b2469ac0e1f8bdf4?s=96&r=g\",\"caption\":\"Joblist Nigeria\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Zain Nigeria: Team Lead- Performance & Demand Mgt - Jobs in Nigeria","description":"Zain Nigeria is\u00a0one of the leading telecom services providers in Nigeria, Zain is a dynamic company, and we offer excellent career paths for talented and","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/joblistnigeria.com\/zain-nigeria-team-lead-performance-demand-mgt.html","twitter_misc":{"Written by":"Joblist Nigeria","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/joblistnigeria.com\/zain-nigeria-team-lead-performance-demand-mgt.html","url":"https:\/\/joblistnigeria.com\/zain-nigeria-team-lead-performance-demand-mgt.html","name":"Zain Nigeria: Team Lead- Performance & Demand Mgt - Jobs in Nigeria","isPartOf":{"@id":"https:\/\/joblistnigeria.com\/#website"},"datePublished":"2010-05-17T23:02:22+00:00","dateModified":"2010-05-18T00:11:51+00:00","author":{"@id":"https:\/\/joblistnigeria.com\/#\/schema\/person\/6c04e448b2a9055e61d8936fc1d98f9c"},"description":"Zain Nigeria is\u00a0one of the leading telecom services providers in Nigeria, Zain is a dynamic company, and we offer excellent career paths for talented and","breadcrumb":{"@id":"https:\/\/joblistnigeria.com\/zain-nigeria-team-lead-performance-demand-mgt.html#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/joblistnigeria.com\/zain-nigeria-team-lead-performance-demand-mgt.html"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/joblistnigeria.com\/zain-nigeria-team-lead-performance-demand-mgt.html#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/joblistnigeria.com\/"},{"@type":"ListItem","position":2,"name":"Zain Nigeria: Team Lead- Performance & Demand Mgt"}]},{"@type":"WebSite","@id":"https:\/\/joblistnigeria.com\/#website","url":"https:\/\/joblistnigeria.com\/","name":"Joblistnigeria.com - Jobs in Nigeria","description":"JOBS IN NIGERIA - Joblist Nigeria - Nigerian Job Vacancy","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/joblistnigeria.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/joblistnigeria.com\/#\/schema\/person\/6c04e448b2a9055e61d8936fc1d98f9c","name":"Joblist Nigeria","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/joblistnigeria.com\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/0463b6016e95d8f8b2469ac0e1f8bdf4?s=96&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/0463b6016e95d8f8b2469ac0e1f8bdf4?s=96&r=g","caption":"Joblist Nigeria"}}]}},"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2lH8T-169","_links":{"self":[{"href":"https:\/\/joblistnigeria.com\/wp-json\/wp\/v2\/posts\/4225"}],"collection":[{"href":"https:\/\/joblistnigeria.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistnigeria.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistnigeria.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistnigeria.com\/wp-json\/wp\/v2\/comments?post=4225"}],"version-history":[{"count":0,"href":"https:\/\/joblistnigeria.com\/wp-json\/wp\/v2\/posts\/4225\/revisions"}],"wp:attachment":[{"href":"https:\/\/joblistnigeria.com\/wp-json\/wp\/v2\/media?parent=4225"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistnigeria.com\/wp-json\/wp\/v2\/categories?post=4225"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistnigeria.com\/wp-json\/wp\/v2\/tags?post=4225"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}