{"id":45088,"date":"2017-11-20T11:30:18","date_gmt":"2017-11-20T10:30:18","guid":{"rendered":"https:\/\/joblistnigeria.com\/?p=45088"},"modified":"2017-11-19T17:28:32","modified_gmt":"2017-11-19T16:28:32","slug":"unilever-nigeria-new-graduate-recruitment","status":"publish","type":"post","link":"https:\/\/joblistnigeria.com\/unilever-nigeria-new-graduate-recruitment.html","title":{"rendered":"Unilever Nigeria  New Graduate Recruitment"},"content":{"rendered":"<p>Unilever Nigeria \u2013 Welcome to Unilever, a global multinational and fast-moving consumer goods (FMCG) company with products sold in over 190 countries and more than 2 billion consumers across the world who use our amazing products everyday!<\/p>\n<p>At Unilever, you can shape your own path as you work with the brands and people that drive our sustainable business growth.<\/p>\n<p>We are recruiting to fill the position below:<\/p>\n<p><strong>Job Title:\u00a0Customer Facing Specialist<\/strong><br \/>\n<strong>Job Number:<\/strong> 17000H4P<br \/>\n<strong>Location:<\/strong>\u00a0Oregun, Lagos<br \/>\nDepartment: CSE<br \/>\nWork Level: WL1<br \/>\n<strong>Main Job Purpose<\/strong><\/p>\n<ul>\n<li>Centralize the relationship with customers in the MCO for the Order to Cash process (orders, deliveries, returns, escalated claims and escalated overdues) and solve any issues to achieve the objectives fixed in terms of service and receivables<\/li>\n<li>Alongside CD, serving as a single point of contact for the company<\/li>\n<li>Manage the proactive customer care processes<\/li>\n<li>Manage proactive communications (e.g. stock issues, range reviews, NPD)<\/li>\n<\/ul>\n<p><strong>Key Accountabilities<\/strong><br \/>\nCentralize the relationship with the customers in the order to cash process:<\/p>\n<ul>\n<li>Inform the customer of the out of stock that affects the orders<\/li>\n<li>Review and provide information about\u00a0 escalated cash collection, claims and\/or credit situation<\/li>\n<li>Review and provide information about the situation of their orders, delivery and invoice data<\/li>\n<li>Monitor customer compliance to agreed logistic trade terms<\/li>\n<li>Review and provide logistic or descriptive information of products<\/li>\n<li>Maintain a record of the most common issues and problems and their solution status<\/li>\n<li>Accountable for alerts generated by its own customers and ensure they are solved within agreed times<\/li>\n<\/ul>\n<p>Master Data:<\/p>\n<ul>\n<li>Coordinate master data requests from customer and CD<\/li>\n<li>Check with the customer product &amp; price lists for master data updates<\/li>\n<li>Maintain master file alignment with customer systems (product, promo, pricing)<\/li>\n<li>Maintenance of customer contacts in CRM<\/li>\n<\/ul>\n<p>Returns &amp; Refusals:<\/p>\n<ul>\n<li>Receive returns requests and refusal information from customer<\/li>\n<li>Analyse requested return orders according to returns policies and inform the Logistics Claims Specialist Logistics to be processed.<\/li>\n<\/ul>\n<p>Order\u00a0 Management:<\/p>\n<ul>\n<li>Review blocked orders for delivery for certain scenarios with the customer and request for the Order Management Specialist to unblock them where appropriate<\/li>\n<li>Send pro-forma to prepayment customers by exception (normal process automated)<\/li>\n<\/ul>\n<p>Delivery \/\u00a0 Billing issues \/ Delay Management:<\/p>\n<ul>\n<li>Print and send delivery note \/ invoice copy if requested by the customer<\/li>\n<li>Liaise with the Stock Management Specialist\u00a0 (delivery not goods issue) or 3rd Party Logistics Provider (e.g. Ultra Logistics when delivery is goods issued) for urgent delivery issues<\/li>\n<\/ul>\n<p>Claims Management:<\/p>\n<ul>\n<li>Receive customer claims\u00a0 by exception and forward them to Claims Specialist (in-country)<\/li>\n<li>Claims resolution communication (Logistics and Pricing but not Trade Terms) to customer as per customer service catalogue<\/li>\n<\/ul>\n<p>Relationships with Other Roles \/ Departments:<\/p>\n<ul>\n<li>On commercial aspects, relationship with the CD<\/li>\n<li>On distribution aspects, relationship with Logistics, Supply Planning<\/li>\n<li>Receive transactional support from the Solution Specialists e.g. transactional MD<\/li>\n<li>Support the Commercial teams assigned to own customers, informing them of all matters that may be relevant.<\/li>\n<li>Any department, e.g. IT, which can support\u00a0 in resolving a query or customer issue<\/li>\n<\/ul>\n<p>Cash collection &amp; Credit Management:<\/p>\n<ul>\n<li>Follow up escalated overdue\u00a0 invoices with the customer<\/li>\n<\/ul>\n<p>Additional Activities:<\/p>\n<ul>\n<li>CCFOT &amp; DR reporting to the region<\/li>\n<li>Country lead on OSA projects<\/li>\n<\/ul>\n<p>Tools:<\/p>\n<ul>\n<li>ECC<\/li>\n<li>CRM and Events Management<\/li>\n<li>Reporting Tools<\/li>\n<\/ul>\n<p><strong>Requirements<\/strong><\/p>\n<ul>\n<li>Tertiary qualification<\/li>\n<li>Minimum 1 year in a similar job<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>How to Apply<\/strong><br \/>\nInterested and qualified candidates should:<\/p>\n<p><a href=\"https:\/\/unilever.taleo.net\/careersection\/external\/jobdetail.ftl?src=REF-12080&amp;job=17000H4P\" target=\"_blank\" rel=\"noopener\"><strong>Click here to Apply<\/strong><\/a><\/p>\n<p><strong>Application Deadline\u00a0\u00a0<\/strong>22nd November, 2017.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Unilever Nigeria \u2013 Welcome to Unilever, a global multinational and fast-moving consumer goods (FMCG) company with products sold in over 190 countries and more than 2 billion consumers across the&#8230;..<\/p>\n","protected":false},"author":10164,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[32],"tags":[174],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Unilever Nigeria New Graduate Recruitment - Jobs in Nigeria<\/title>\n<meta name=\"description\" content=\"Unilever Nigeria \u2013 Welcome to Unilever, a global multinational and fast-moving consumer goods (FMCG) company with 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