{"id":51641,"date":"2018-03-26T09:54:11","date_gmt":"2018-03-26T08:54:11","guid":{"rendered":"https:\/\/joblistnigeria.com\/?p=51641"},"modified":"2018-03-26T09:54:11","modified_gmt":"2018-03-26T08:54:11","slug":"lorache-group-new-job-opening-see-details","status":"publish","type":"post","link":"https:\/\/joblistnigeria.com\/lorache-group-new-job-opening-see-details.html","title":{"rendered":"Lorache Group New Job Opening &#8211; See Details"},"content":{"rendered":"<p>Lorache Group \u2013 Our client, an Internet Service Provider\/ ICT with coverage across the country is recruiting to fill the position below:<\/p>\n<p><strong>Job Title:\u00a0Team Lead \u2013 Quality Analyst<\/strong><\/p>\n<p><strong>Location:<\/strong>\u00a0Lagos<br \/>\nFunction: Customer Service<br \/>\nReporting To: HOD Customer Service<\/p>\n<p><strong>Responsibilities<\/strong><\/p>\n<ul>\n<li>To monitor transaction quality of agents over phone, email &amp; chat transcripts<\/li>\n<li>Prepare certification module and evaluate each batch before release to operations teams<\/li>\n<li>Provide inputs to Supervisor Contact Centre for new process and refresher trainings to teams.<\/li>\n<li>Maintain records of QA reports history of officials and share them with Supervisor \/ HOD every week.<\/li>\n<li>To maintain performance report of individual Team Members<\/li>\n<li>Audit processes for identifying process gaps and provide inputs for process efficiency<\/li>\n<li>Prepare monthly performance reports for Management reviews &amp; Action Plan<\/li>\n<li>Conduct Root Cause and Training Need Analysis for various process<\/li>\n<li>Responsible for team motivation and Create team synergy for enhanced KPI performance<\/li>\n<\/ul>\n<p><strong>Requirements<\/strong><\/p>\n<ul>\n<li>Relevant Industry Experience, Should have Planning and organizing skills, Good interpersonal skills.<\/li>\n<li>Graduate \/ Post Graduate qualification.<\/li>\n<li>Customer Focused, Result oriented, Leadership quality, Energetic &amp; Assertive, Knowledge of AVAYA and reporting structure, Proficient with Excel, Word &amp; Power point, Team Player<\/li>\n<li>3 to 5 years work Experience.<\/li>\n<\/ul>\n<p><strong>How to Apply<\/strong><br \/>\nInterested and qualified candidates should forward their CV\u2019s to:\u00a0<a href=\"mailto:jobs@lorachegroup.com\" target=\"_blank\" rel=\"noopener\"><strong>jobs@lorachegroup.com<\/strong><\/a>\u00a0with subject as position applied for.<\/p>\n<p><strong>Application Deadline\u00a0\u00a0<\/strong>30th March, 2018.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Lorache Group \u2013 Our client, an Internet Service Provider\/ ICT with coverage across the country is recruiting to fill the position below: Job Title:\u00a0Team Lead \u2013 Quality Analyst Location:\u00a0Lagos Function:&#8230;..<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[4,58],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Lorache Group New Job Opening - See Details - Jobs in Nigeria<\/title>\n<meta name=\"description\" content=\"Lorache Group \u2013 Our client, an Internet Service Provider\/ ICT with coverage across the country is recruiting to fill the position below: Job Title:\u00a0Team\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/joblistnigeria.com\/lorache-group-new-job-opening-see-details.html\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Joblist Nigeria\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/joblistnigeria.com\/lorache-group-new-job-opening-see-details.html\",\"url\":\"https:\/\/joblistnigeria.com\/lorache-group-new-job-opening-see-details.html\",\"name\":\"Lorache Group New Job Opening - See Details - Jobs in Nigeria\",\"isPartOf\":{\"@id\":\"https:\/\/joblistnigeria.com\/#website\"},\"datePublished\":\"2018-03-26T08:54:11+00:00\",\"dateModified\":\"2018-03-26T08:54:11+00:00\",\"author\":{\"@id\":\"https:\/\/joblistnigeria.com\/#\/schema\/person\/6c04e448b2a9055e61d8936fc1d98f9c\"},\"description\":\"Lorache Group \u2013 Our client, an Internet Service Provider\/ ICT with coverage across the country is recruiting to fill the position below: Job Title:\u00a0Team\",\"breadcrumb\":{\"@id\":\"https:\/\/joblistnigeria.com\/lorache-group-new-job-opening-see-details.html#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/joblistnigeria.com\/lorache-group-new-job-opening-see-details.html\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/joblistnigeria.com\/lorache-group-new-job-opening-see-details.html#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/joblistnigeria.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Lorache Group New Job Opening &#8211; 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