{"id":51720,"date":"2018-03-26T14:30:39","date_gmt":"2018-03-26T13:30:39","guid":{"rendered":"https:\/\/joblistnigeria.com\/?p=51720"},"modified":"2018-03-26T14:30:39","modified_gmt":"2018-03-26T13:30:39","slug":"clovo-works-incorporated-new-job-offer","status":"publish","type":"post","link":"https:\/\/joblistnigeria.com\/clovo-works-incorporated-new-job-offer.html","title":{"rendered":"Clovo-Works Incorporated New Job Offer"},"content":{"rendered":"<p>Clovo-Works Incorporated is a Nigerian Based Information Computer Technology Company, headquartered in Lagos, which render\u2019s ICT solutions and services to the General Public using Latest Technical Know-How and Technologies.<\/p>\n<p>We are recruiting to fill the position below:<\/p>\n<p><strong>Job Title:\u00a0Customer Service Representative\/Office Clerk<br \/>\nLocation<\/strong>: Lagos<\/p>\n<p><strong>Description<\/strong><\/p>\n<ul>\n<li>The individual will be bestowed with 2 position(s) primarily Customer Service Representative and an Office Clerk.<\/li>\n<\/ul>\n<p><strong>Job Summary<\/strong><\/p>\n<ul>\n<li>Responsible for acting as a liaison between customers and Clovo-Works. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.<\/li>\n<li>Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures.<\/li>\n<li>Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, stenography, office machine operation, and filing.<\/li>\n<\/ul>\n<p><strong>Primary Responsibilities<\/strong><\/p>\n<ul>\n<li>Resolve customer complaints via phone, email, mail, or social media.<\/li>\n<li>Use telephones to reach out to customers and verify account information.<\/li>\n<li>Handle product recalls.<\/li>\n<li>Attempt to persuade customer to reconsider cancellation.<\/li>\n<li>Inform customer of deals and promotions.<\/li>\n<li>Sell products and services.<\/li>\n<li>Utilize computer technology to handle high call volumes.<\/li>\n<li>Work with customer service manager to ensure proper customer service is being delivered.<\/li>\n<li>Closeout or open call records.<\/li>\n<li>Compile reports on overall customer satisfaction.<\/li>\n<li>Read from scripts.<\/li>\n<li>Handle changes in policies or renewals.<\/li>\n<li>Greet customers warmly and ascertain problem or reason for calling.<\/li>\n<li>Cancel or upgrade accounts.<\/li>\n<li>Assist with placement of orders, refunds, or exchanges.<\/li>\n<li>Advise on company information.<\/li>\n<li>Take payment information and other pertinent information such as addresses and phone numbers.<\/li>\n<li>Place or cancel orders.<\/li>\n<li>Answer questions about warranties or terms of sale.<\/li>\n<li>Act as the company gatekeeper.<\/li>\n<li>Suggest solutions when a product malfunctions.<\/li>\n<\/ul>\n<p><strong>Secondary Responsibilities<\/strong><\/p>\n<ul>\n<li>Maintaining a positive, empathetic and professional attitude toward customers at all times.<\/li>\n<li>Responding promptly to customer inquiries.<\/li>\n<li>Communicating with customers through various channels.<\/li>\n<li>Acknowledging and resolving customer complaints.<\/li>\n<li>Knowing our products inside and out so that you can answer questions.<\/li>\n<li>Processing orders, forms, applications, and requests.<\/li>\n<li>Keeping records of customer interactions, transactions, comments and complaints.<\/li>\n<li>Communicating and coordinating with colleagues as necessary.<\/li>\n<li>Providing feedback on the efficiency of the customer service process.<\/li>\n<li>Managing a team of junior customer service representatives.<\/li>\n<li>Ensure customer satisfaction and provide professional customer support.<\/li>\n<\/ul>\n<p><strong>Other Responsibilities<\/strong>:<\/p>\n<ul>\n<li>Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers:\n<ul>\n<li>Operate office equipment.<\/li>\n<\/ul>\n<\/li>\n<li>Answer telephones, direct calls, and take messages:\n<ul>\n<li>Answer telephones to direct calls or provide information.<\/li>\n<\/ul>\n<\/li>\n<li>Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer:\n<ul>\n<li>Maintain inventory records.<\/li>\n<\/ul>\n<\/li>\n<li>Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions:\n<ul>\n<li>Prepare cash for deposit or disbursement.<\/li>\n<li>Execute sales or other financial transactions.<\/li>\n<li>Collect deposits, payments or fees.<\/li>\n<\/ul>\n<\/li>\n<li>Complete and mail bills, contracts, policies, invoices, or checks:\n<ul>\n<li>Send information, materials or documentation.<\/li>\n<\/ul>\n<\/li>\n<li>Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints:\n<ul>\n<li>Confer with co-workers to coordinate work activities.<\/li>\n<li>Respond to customer problems or complaints.<\/li>\n<\/ul>\n<\/li>\n<li>Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.\n<ul>\n<li>Sort mail.<\/li>\n<li>Distribute incoming mail.<\/li>\n<\/ul>\n<\/li>\n<li>Compile, copy, sort, and file records of office activities, business transactions, and other activities:\n<ul>\n<li>Compile data or documentation.<\/li>\n<li>File documents or records.<\/li>\n<\/ul>\n<\/li>\n<li>Process and prepare documents, such as business or government forms and expense reports:\n<ul>\n<li>Prepare documentation for contracts, transactions, or regulatory compliance.<\/li>\n<\/ul>\n<\/li>\n<li>Compute, record, and proofread data and other information, such as records or reports:\n<ul>\n<li>Check data for recording errors.<\/li>\n<li>Proofread documents, records, or other files to ensure accuracy.<\/li>\n<\/ul>\n<\/li>\n<li>Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters:\n<ul>\n<li>Proofread documents, records, or other files to ensure accuracy.<\/li>\n<\/ul>\n<\/li>\n<li>Monitor and direct the work of lower-level clerks:\n<ul>\n<li>Supervise clerical or administrative personnel.<\/li>\n<\/ul>\n<\/li>\n<li>Complete work schedules, manage calendars, and arrange appointments:\n<ul>\n<li>Schedule appointments.<\/li>\n<li>Prepare employee work schedules.<\/li>\n<\/ul>\n<\/li>\n<li>Review files, records, and other documents to obtain information to respond to requests:\n<ul>\n<li>Search files, databases or reference materials to obtain needed information.<\/li>\n<\/ul>\n<\/li>\n<li>Make travel arrangements for office personnel:\n<ul>\n<li>Make travel, accommodations, or entertainment arrangements for others.<\/li>\n<\/ul>\n<\/li>\n<li>Deliver messages and run errands:\n<ul>\n<li>Provide information to coworkers.<\/li>\n<\/ul>\n<\/li>\n<li>Inventory and order materials, supplies, and services:\n<ul>\n<li>Monitor inventories of products or materials.<\/li>\n<\/ul>\n<\/li>\n<li>Train other staff members to perform work activities, such as using computer applications:\n<ul>\n<li>Train personnel.<\/li>\n<\/ul>\n<\/li>\n<li>Prepare meeting agendas, attend meetings, and record and transcribe minutes:\n<ul>\n<li>Transcribe spoken or written information.<\/li>\n<li>Record information from meetings or other formal proceedings.<\/li>\n<\/ul>\n<\/li>\n<li>Troubleshoot problems involving office equipment, such as computer hardware and software:\n<ul>\n<li>Maintain office equipment in proper operating condition.<\/li>\n<\/ul>\n<\/li>\n<li>Count, weigh, measure, or organize materials.<\/li>\n<\/ul>\n<p><strong>Requirements<\/strong><\/p>\n<ul>\n<li>High School Diploma, general Education degree or equivalent.<\/li>\n<li>You Must be Dynamic and have the ability to think fast.<\/li>\n<li>You Must be able to Work under Pressure and Intensified Situations.<\/li>\n<li>You Must know how to Use a Computer System.<\/li>\n<li>Ability to stay calm when customers are stressed or upset.<\/li>\n<li>Comfortable using computers.<\/li>\n<li>Experience working with customer support.<\/li>\n<li>You Must be living within the Yaba axis.<\/li>\n<\/ul>\n<p><strong>Salary<\/strong><br \/>\nThe Official Pay is NGN 12, 000 Per Month.<\/p>\n<p><strong>How To Apply<\/strong><br \/>\nInterested and qualified candidates should send their CV\u2019s to:\u00a0<a href=\"mailto:careers@clovo-works.com\" target=\"_blank\" rel=\"noopener\"><strong>careers@clovo-works.com<\/strong><\/a><\/p>\n<p><strong>Application Deadline:\u00a0<\/strong>31st March, 2018.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Clovo-Works Incorporated is a Nigerian Based Information Computer Technology Company, headquartered in Lagos, which render\u2019s ICT solutions and services to the General Public using Latest Technical Know-How and Technologies. We&#8230;..<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[19],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Clovo-Works Incorporated New Job Offer - Jobs in Nigeria<\/title>\n<meta name=\"description\" content=\"Clovo-Works Incorporated is a Nigerian Based Information Computer Technology Company, headquartered in Lagos, which render\u2019s ICT solutions and services to\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/joblistnigeria.com\/clovo-works-incorporated-new-job-offer.html\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Joblist Nigeria\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/joblistnigeria.com\/clovo-works-incorporated-new-job-offer.html\",\"url\":\"https:\/\/joblistnigeria.com\/clovo-works-incorporated-new-job-offer.html\",\"name\":\"Clovo-Works Incorporated New Job Offer - 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