{"id":54530,"date":"2018-04-24T15:49:44","date_gmt":"2018-04-24T14:49:44","guid":{"rendered":"https:\/\/joblistnigeria.com\/?p=54530"},"modified":"2018-04-24T15:49:44","modified_gmt":"2018-04-24T14:49:44","slug":"alfred-victoria-associates-job-vacancy","status":"publish","type":"post","link":"https:\/\/joblistnigeria.com\/alfred-victoria-associates-job-vacancy.html","title":{"rendered":"Alfred &#038; Victoria Associates Job Vacancy"},"content":{"rendered":"<p>Alfred &amp; Victoria Associates is one of Nigeria\u2019s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today\u2019s emerging market. AVA has three major arms which have been streamlined to meet our customer\u2019s needs.<\/p>\n<p>We are recruiting to fill the position below:<\/p>\n<p><strong>Job Title: Cloud Support Officer<br \/>\nDepartment:<\/strong> Technical<br \/>\n<strong>Reporting Line:<\/strong> Cloud Operations Manager<br \/>\n<strong><br \/>\nResponsibilities<\/strong><\/p>\n<ul>\n<li>The Cloud support analyst will be responsible for providing first level support to cloud &amp; managed services customers in line with Customer SLA requirement.<\/li>\n<\/ul>\n<p>The specific responsibilities shall include to:<\/p>\n<ul>\n<li>Work with the GNOC team, Cloud operations team as well as the Managed services team in a shift system to provide 24\/7 support to Cloud customers.<\/li>\n<li>Comply with support processes and procedures to ensure customer satisfaction and service level objectives (SLO) are met.<\/li>\n<li>Provide first level support for cloud customer complaints.<\/li>\n<li>Support ticket \/ queue management.<\/li>\n<li>Identify, recommend and implement potential improvements to service efficiency.<\/li>\n<li>Ensure quality, up-to-date documentation exists for all service arrangements.<\/li>\n<\/ul>\n<p><strong>Contacts<\/strong><br \/>\nYou will be required to work closely with the:<\/p>\n<ul>\n<li>Technical- Operations Supports team.<\/li>\n<li>Customer Service Delivery.<\/li>\n<\/ul>\n<p><strong>Qualifications<\/strong><\/p>\n<ul>\n<li>Bachelor\u2019s Degree in Computer Sciences, Information Management or related engineering field is preferred.<\/li>\n<li>Minimum of 2 years\u2019 experience in a virtualization &amp; cloud environment.<\/li>\n<li>Minimum of 2 years\u2019 experience working with Microsoft system center 2012.<\/li>\n<li>Experience working on Hyper-V and Active directory.<\/li>\n<\/ul>\n<p>Competencies Required:<\/p>\n<ul>\n<li>Experience with Microsoft public, hybrid and private cloud.<\/li>\n<li>Experience working with Windows\/Linux operating systems.<\/li>\n<li>Strong Cloud experience skills (AWS or Azure).<\/li>\n<li>PowerShell scripting experience will be an added advantage.<\/li>\n<li>Networking experience will be an added advantage.<\/li>\n<li>Certifications in Linux, Hyper-V, Windows Server, Microsoft System Centre, VMware, Storage, and other Cloud Technologies considered a plus for this position.<\/li>\n<li>Excellent customer engagement skills.<\/li>\n<li>Excellent oral and written communication skills.<\/li>\n<\/ul>\n<p>Demands of the job:<\/p>\n<ul>\n<li>Problem solving skills.<\/li>\n<li>Ability to work under pressure.<\/li>\n<li>Ability to take ownership.<\/li>\n<li>Prioritizing skills.<\/li>\n<li>Troubleshooting skills.<\/li>\n<\/ul>\n<p><strong>Salary<\/strong><br \/>\nVery attractive.<br \/>\n<strong><br \/>\nApplication Closing Date<\/strong><br \/>\n30th April, 2018.<\/p>\n<section id=\"listing-fields\"><\/section>\n<p><strong>How to Apply<\/strong><\/p>\n<p>Interested and qualified candidates should send their CV&#8217;s to:\u00a0<a href=\"mailto:recruitment@alfred-victoria.com\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>recruitment@alfred-victoria.com<\/strong><\/a><\/p>\n<p><strong>Note:<\/strong>\u00a0Any application received after this time will be automatically rejected.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Alfred &amp; Victoria Associates is one of Nigeria\u2019s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today\u2019s emerging market&#8230;&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[37],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Alfred &amp; Victoria Associates Job Vacancy - Jobs in Nigeria<\/title>\n<meta name=\"description\" content=\"Alfred &amp; Victoria Associates is one of Nigeria\u2019s leading ICT solution based company. 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