{"id":54769,"date":"2018-04-26T09:47:10","date_gmt":"2018-04-26T08:47:10","guid":{"rendered":"https:\/\/joblistnigeria.com\/?p=54769"},"modified":"2018-04-26T09:47:10","modified_gmt":"2018-04-26T08:47:10","slug":"united-bank-africa-plc-fresh-graduate-position-available","status":"publish","type":"post","link":"https:\/\/joblistnigeria.com\/united-bank-africa-plc-fresh-graduate-position-available.html","title":{"rendered":"United Bank for Africa Plc Fresh Graduate Position Available"},"content":{"rendered":"<p>United Bank for Africa Plc (UBA) is one of Africa\u2019s leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria, UBA has grown to become a Pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.<\/p>\n<p>We are recruiting to fill the vacant position below:<\/p>\n<p><strong>Job Title:\u00a0<\/strong><strong>Customer Service Officer<br \/>\n<\/strong><strong>Reference No:\u00a0<\/strong>UBAAbuja\/NorthCentralCSO\/FTO2018<br \/>\n<strong>Job Functions:<\/strong> Banking<br \/>\n<strong>Industries:<\/strong> Financial Services<\/p>\n<p><strong>Job Objective<\/strong><\/p>\n<ul>\n<li>To ensure the business office provides excellent quality banking service to all customers.<\/li>\n<li>To maintain contact with new and existing customers on routine account management activities.<\/li>\n<li>To engage customers in cross selling of the bank\u2019s products and services including E-sales<\/li>\n<\/ul>\n<p><strong>Role and Responsibilities<\/strong><br \/>\nCustomer Relations Management\/Sales:<\/p>\n<ul>\n<li>Proactively develop client relationships, anticipate and provide solutions to client needs and give high priority to client satisfaction.<\/li>\n<li>Accurately assess the risk profile, suitability and appropriateness of clients when marketing the banks products and services by maintaining an accurate and up to date call report, KYC database.<\/li>\n<li>Sale to prospective customers UBA\u2019s E-banking products, enrol new customers, and resolve related issues.<\/li>\n<li>Engage customers to cross sell bank products and services<\/li>\n<li>Increase product sales, and customer loyalty by maintaining good client relationship.<\/li>\n<li>Open and maintain accounts in accordance with the established procedures. Apply regulatory requirements such as KYC, Money laundering Prevention procedures at all times.<\/li>\n<li>Accomplish tasks efficiently by showing concern for all aspects of the job, pay attention to detail and ensure that output is delivered at the highest possible standard<\/li>\n<li>Ensure that the customer\u2019s instructions are duly effected by applying all standard checks and controls, coordinating with other department including head office operations and compliance.<\/li>\n<li>Ensure proper documentation for all new and existing accounts.<\/li>\n<li>Ensure timely opening of new accounts on the system.<\/li>\n<li>Support branch sales and service team.<\/li>\n<li>Cheque book issuance and maintenance.<\/li>\n<li>Dormant account reactivation<\/li>\n<li>Meeter\/Greeter<\/li>\n<\/ul>\n<p><strong>Customer Service Ambassador:<\/strong><\/p>\n<ul>\n<li>Service Improvement<\/li>\n<li>Ensure that all walk-in customers are directed to the right counters, assisted in completing transactions, and serviced efficiently.<\/li>\n<\/ul>\n<p><strong>Service Issues Resolution:<\/strong><\/p>\n<ul>\n<li>Answer all customer queries, resolve \u2018on the spot\u2019 service issues; escalate to BOM, issues that cannot be handled on the spot.<\/li>\n<li>Follow up customers with pending cases, and keep him\/her informed.<\/li>\n<li>Compile and publish customer satisfaction score daily<\/li>\n<li>Download Customers\u2019 issues from the Group Response Portal (GRP) and monitor resolution of issues logged against the branch through the Business Office staff.<\/li>\n<\/ul>\n<p><strong>Requirements \u00a0<\/strong><br \/>\n<strong><br \/>\nEducational Qualification:<\/strong><\/p>\n<ul>\n<li>Minimum Educational level \u2013 B.Sc. in any related discipline<\/li>\n<\/ul>\n<p><strong>Age:<\/strong><\/p>\n<ul>\n<li>\u00a027 years and below<\/li>\n<\/ul>\n<p><strong>Experience (Optional):<\/strong><\/p>\n<ul>\n<li>Prior experience in banking operations is highly desirable<\/li>\n<li>Relevant banking experience preferably supporting retail customers<\/li>\n<li>Sales knowledge, skill &amp; experience (added advantage)<\/li>\n<\/ul>\n<p><strong>Knowledge:<\/strong><\/p>\n<ul>\n<li>Sound knowledge of Banking products and services<\/li>\n<li>Good understanding of the operational, credit and regulatory risks facing the business<\/li>\n<li>Business Development and acquisition<\/li>\n<\/ul>\n<p><strong>Key Skills:<\/strong><\/p>\n<ul>\n<li>Excellent customer service orientation<\/li>\n<li>High level of integrity<\/li>\n<li>Good verbal &amp; written communication skills<\/li>\n<li>Selling skills<\/li>\n<li>Focused, Motivated &amp; Results Oriented<\/li>\n<li>Paying attention to details<\/li>\n<li>Good interpersonal skills<\/li>\n<li>Fast and error-free processing<\/li>\n<li>Strong problem resolution skills<\/li>\n<li>Selling &amp; Marketing Skills<\/li>\n<\/ul>\n<p><strong>Application Closing Date<\/strong><br \/>\n11th May, 2018.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>United Bank for Africa Plc (UBA) is one of Africa\u2019s leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From&#8230;..<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[19,32],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>United Bank for Africa Plc Fresh Graduate Position Available - Jobs in Nigeria<\/title>\n<meta name=\"description\" content=\"United Bank for Africa Plc (UBA) is one of Africa\u2019s leading financial institutions, with operations in 19 African countries and 3 global financial\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/joblistnigeria.com\/united-bank-africa-plc-fresh-graduate-position-available.html\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Joblist Nigeria\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/joblistnigeria.com\/united-bank-africa-plc-fresh-graduate-position-available.html\",\"url\":\"https:\/\/joblistnigeria.com\/united-bank-africa-plc-fresh-graduate-position-available.html\",\"name\":\"United Bank for Africa Plc Fresh Graduate Position Available - 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