{"id":55533,"date":"2018-05-03T09:48:39","date_gmt":"2018-05-03T08:48:39","guid":{"rendered":"https:\/\/joblistnigeria.com\/?p=55533"},"modified":"2018-05-03T09:48:39","modified_gmt":"2018-05-03T08:48:39","slug":"mnss-limited-job-vacancy-apply-now","status":"publish","type":"post","link":"https:\/\/joblistnigeria.com\/mnss-limited-job-vacancy-apply-now.html","title":{"rendered":"MNSS Limited Job Vacancy &#8211; Apply Now!"},"content":{"rendered":"<p>MNSS Limited \u2013 Our Business Support Services offer a direct route for advice, information and resources aimed at improvement and growth of businesses.<\/p>\n<p>We are recruiting to fill the position below:<\/p>\n<p><strong>Job Title:\u00a0Business Operations Executive<br \/>\nLocation<\/strong>: Nigeria<\/p>\n<p><strong>General Role<\/strong><\/p>\n<ul>\n<li>This person will provide support to the Business Manager and will be responsible for a variety of tasks including contract management, processes and procedures, documentation, reporting and related operational tasks under the direction of the BM.<\/li>\n<li>Must have been exposed to project management methodologies and governance processes.<\/li>\n<li>Very strong logical, strategic and critical thinking and analytical skills needed in this role Key<\/li>\n<\/ul>\n<p><strong>Duties &amp; Responsibilities<\/strong><\/p>\n<ul>\n<li>Managing and monitoring customer accounts (renewals and instalments)<\/li>\n<li>Managing and monitoring customer records (vetting and updates).<\/li>\n<li>Drafting general notices and letters to company current and \u201chot\u201d clients.<\/li>\n<li>Provide assistance to customers using the organisation\u2019s products or services.<\/li>\n<li>Identifying customer needs beyond those initially expressed and providing reasonable solutions for those needs<\/li>\n<li>Support the BM in the management of day to day interaction<\/li>\n<li>Conduct ad-hoc analysis upon request<\/li>\n<li>Highlighting Senior Management of all Risks, Assumptions, Issues and Dependencies.<\/li>\n<li>Sourcing for suppliers and maintaining contact with them.<\/li>\n<li>Requesting for quotations and proposals from suppliers as at when due, accessing them and selecting the best.<\/li>\n<li>Managing company service officers; ensuring the service officers run the services consistently in line with company policies and procedures.<\/li>\n<li>Updating of policy and procedural documentation<\/li>\n<li>Managing company processes for all domains by defining, reviewing, engaging in the change control of the process, testing and implementing the process.<\/li>\n<li>Plan, Supervise and update leave\/out of office spread sheet<\/li>\n<li>Handling recruitment. Contact job websites<\/li>\n<li>Offer letter and Induction spreadsheet are in the HR folder<\/li>\n<li>Handling HR related BSS<\/li>\n<li>Follow-up of current and old customers to ensure continuity and customer satisfaction.<\/li>\n<li>Manage the effectiveness of Corporate Messenger Service (CMS), its staff and clients.<\/li>\n<li>Sourcing new customer care initiatives.<\/li>\n<li>Prepare bi-monthly status reports for the BM.<\/li>\n<li>Prepare monthly Key Performance Indicator Reports for the MD.<\/li>\n<li>Conducting, compiling and recording monthly customer satisfaction surveys and initiating reasonable solutions to issues and suggestions raised and success.<\/li>\n<li>Maintaining the integrity of the company\u2019s rules around customer credit and debt collection.<\/li>\n<li>Drafting welcome letters, contract termination letters and general notices to customers.<\/li>\n<li>Drafting general notices and letters to company staff and company directors.<\/li>\n<\/ul>\n<p>Accountabilities:<\/p>\n<ul>\n<li>Seamless execution of the organizations operations<\/li>\n<li>Implemented policies and procedures for all employees, clients and contractors<\/li>\n<li>Day-to-day oversight of the company\u2019s operations<\/li>\n<li>Implementing cost reduction strategies for the organization<\/li>\n<\/ul>\n<p>Key Interfaces:<\/p>\n<ul>\n<li>All functional heads.<\/li>\n<li>BM and MD.<\/li>\n<li>Company Clients.<\/li>\n<\/ul>\n<p><strong>Requirements<\/strong><\/p>\n<ul>\n<li>Must have very strong MS Office experience.<\/li>\n<li>Must be a good communicator and have excellent writing skills.<\/li>\n<li>Ability to think analytically and creatively to identify potential solutions to key issues.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>MNSS Limited \u2013 Our Business Support Services offer a direct route for advice, information and resources aimed at improvement and growth of businesses. We are recruiting to fill the position&#8230;..<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[26],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>MNSS Limited Job Vacancy - Apply Now! - Jobs in Nigeria<\/title>\n<meta name=\"description\" content=\"MNSS Limited \u2013 Our Business Support Services offer a direct route for advice, information and resources aimed at improvement and growth of businesses. 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