{"id":56959,"date":"2018-05-17T16:54:45","date_gmt":"2018-05-17T15:54:45","guid":{"rendered":"https:\/\/joblistnigeria.com\/?p=56959"},"modified":"2018-05-17T16:54:45","modified_gmt":"2018-05-17T15:54:45","slug":"lorache-group-new-job-available","status":"publish","type":"post","link":"https:\/\/joblistnigeria.com\/lorache-group-new-job-available.html","title":{"rendered":"Lorache Group New Job Available"},"content":{"rendered":"<p>Lorache Group \u2013 Our client, an Internet Service provider\/ICT with coverage across the country, is recruiting suitably qualified candidates to fill the position below:<\/p>\n<p><strong>Job Title:\u00a0Team Lead \u2013 Quality Analysis\/Assurance<\/strong><br \/>\n<strong>Location:<\/strong>\u00a0Lagos<\/p>\n<p><strong>Major Deliverables<\/strong><br \/>\n<strong>Quality<\/strong>:<\/p>\n<ul>\n<li>To monitor transaction quality of agents over phone, email &amp; chat transcripts<\/li>\n<li>To maintain performance report of individual team members<\/li>\n<li>Audit processes for identifying process gaps and provide inputs for process efficiency<\/li>\n<li>Prepare monthly performance reports for management reviews &amp; action plan<\/li>\n<li>Conduct root cause and training need analysis for various process<\/li>\n<li>Responsible for team motivation and create team synergy for enhanced KPI performance<\/li>\n<li>Prepare certification module and evaluate each batch before release to operations teams<\/li>\n<li>Provide inputs to supervisor contact centre for new process and refresher trainings to teams.<\/li>\n<li>Maintain records of qa reports history of officials and share them with supervisor\/hod every week.<\/li>\n<\/ul>\n<p><strong>Function\/Domain<\/strong>:<\/p>\n<ul>\n<li>customer service\/customer service reporting to hod customer service<\/li>\n<\/ul>\n<p><strong>Qualifications<\/strong><\/p>\n<ul>\n<li>Graduate\/Post Graduate qualification<\/li>\n<li>Desired experience: 3 to 5 years<\/li>\n<\/ul>\n<p><strong>Essential Attributes<\/strong>:<\/p>\n<ul>\n<li>customer focused, result oriented, leadership quality, energetic &amp; assertive, knowledge of avaya and reporting structure, proficient with excel, word &amp; power point, team player desired attributes relevant industry experience, should have planning and organizing skills, good interpersonal skills.<\/li>\n<\/ul>\n<p><strong>How to Apply<\/strong><\/p>\n<p>Interested and qualified candidates should send their CV\u2019s to:\u00a0<a href=\"mailto:jobs@lorachegroup.com\" target=\"_blank\" rel=\"noopener\"><strong>jobs@lorachegroup.com<\/strong><\/a>\u00a0with the subject as position applied for.<\/p>\n<p><strong>Application Deadline:\u00a0<\/strong>25th May, 2018.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Lorache Group \u2013 Our client, an Internet Service provider\/ICT with coverage across the country, is recruiting suitably qualified candidates to fill the position below: Job Title:\u00a0Team Lead \u2013 Quality Analysis\/Assurance&#8230;..<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[58],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - 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