{"id":59577,"date":"2018-06-28T14:58:59","date_gmt":"2018-06-28T13:58:59","guid":{"rendered":"https:\/\/joblistnigeria.com\/?p=59577"},"modified":"2018-06-28T15:06:59","modified_gmt":"2018-06-28T14:06:59","slug":"old-mutual-nigeria-recent-job-vacancies-3-positions","status":"publish","type":"post","link":"https:\/\/joblistnigeria.com\/old-mutual-nigeria-recent-job-vacancies-3-positions.html","title":{"rendered":"Old Mutual Nigeria Recent Job Vacancies [3 Positions]"},"content":{"rendered":"<p>Old Mutual Nigeria consists of a Life Assurance and General Insurance business and provides a wide spectrum of insurance solutions tailored to meet unique individual and corporate clients\u2019 circumstances.<\/p>\n<p>We are recruiting to fill the position below:<\/p>\n<p><strong>Job Title:\u00a0Sales Advisor<br \/>\nLocation:\u00a0<\/strong>Lagos<br \/>\n<strong><br \/>\nJob Description<\/strong><\/p>\n<ul>\n<li>Old mutual a multinational insurance company is seeking to hire sales Financial Advisor<\/li>\n<\/ul>\n<p><strong>Purpose of Role<\/strong><\/p>\n<ul>\n<li>Financial Advisor provides clients with specialist advice by recommending the most appropriate products and services available, ensuring that clients are aware of products that best meet their needs.<\/li>\n<\/ul>\n<p><strong>Responsibilities<\/strong><\/p>\n<ul>\n<li>Make cold calls and develops base for a long -term source of clients by using referrals or special group interest to compile list of prospects.<\/li>\n<li>Develop sales strategies and provide feedback to managers.<\/li>\n<li>Identifying new leads, perform follow up duties.<\/li>\n<li>Building and maintaining your client base.<\/li>\n<li>Advising strategies for clients in insurance coverage, investment planning, cash management and other areas to help them reach financial objectives.<\/li>\n<li>Implementing financial plans or referring clients to professionals who can help them.<\/li>\n<\/ul>\n<p><strong>Qualifications\/Competencies<\/strong><\/p>\n<ul>\n<li>Excellent communication, interpersonal and listening skills.<\/li>\n<li>Ability to network and establish relationship with clients.<\/li>\n<li>Negotiation and influencing skills as well as determination and tenacity.<\/li>\n<li>A minimum of first degree Hnd or B.Sc.<\/li>\n<li>Little or no experience.<\/li>\n<li>A good level of numeracy.<\/li>\n<li>A target driven mindset.<\/li>\n<li>Selling skills.<\/li>\n<\/ul>\n<p><strong>Remuneration<\/strong><\/p>\n<ul>\n<li>Basic allowance: NGN25, 000 (which is for telephone and transport allowance) and commission on new business and renewals.<\/li>\n<li>Commission ranges between 5%-25% on each insurance product, also varies depending on the product.<\/li>\n<li>Provision of HMO<\/li>\n<li>Non-Life insurance products- Easy to sell product<\/li>\n<\/ul>\n<p>Interested and qualified candidates should send their Resume to:\u00a0<strong>oakerele@oldmutualnigeria.com<\/strong><\/p>\n<p><strong>Application Deadline\u00a0<\/strong>10th July, 2018.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Job Title:\u00a0Client Retention Manager<\/strong><br \/>\n<strong>Ref No:<\/strong> 1097\/NIGE\/EU\/Client Retention Manager\/Nigeria\/270618<br \/>\n<strong>Location:<\/strong>\u00a0Nigeria<br \/>\n<strong>Start Date:<\/strong> 2018-06-27<br \/>\n<strong>Contract:<\/strong> Permanent<br \/>\n<strong>Category:<\/strong> Insurance<br \/>\n<strong><br \/>\nIntroduction<\/strong><\/p>\n<ul>\n<li>This role is individually strategically accountable for Customer Relationship Management in order to maximize Customer Retention, policy renewals and Customer Loyalty across the Life and General business.<\/li>\n<\/ul>\n<p><strong>Job Specification<\/strong><br \/>\nDescription:<\/p>\n<ul>\n<li>Manages the daily operations of the Retention team for RMM, Bancassurance and GI retail Business<\/li>\n<li>Direct and coordinate retention activities of the company<\/li>\n<li>Plan, coordinate and supervise activities on outbound calls to Customers informing them about the status of their RMM policies and renewable policies<\/li>\n<li>Develop processes that lead to enhanced cross selling and up selling to our customers<\/li>\n<li>Manage Customer data for the purpose of policy cross selling.<\/li>\n<li>Manage the team for performance<\/li>\n<\/ul>\n<p><strong>Key Result Areas<\/strong><br \/>\nBusiness Retention Monitoring:<\/p>\n<ul>\n<li>Accountable for implementing a process that track and monitor policy retention levers to ensure Customers are retained within the business.<\/li>\n<li>Ensuring that premium collection methods are optimal, monitoring and enhancing the tracking criteria.<\/li>\n<li>Taking ownership for retention assumptions in calculation of financial results as well as forecasting during the year<\/li>\n<li>Plan, Direct and coordinate the daily work flow of customer interaction process (Customer engagement, keep-in touch) from policy inception till renewal.<\/li>\n<\/ul>\n<p>Building new retention capabilities:<\/p>\n<ul>\n<li>Finding and implementing new premium collection functions that will assist the Retail Mass Market.<\/li>\n<li>Accountable for the Implementation of a Customer Retention Loyalty Scheme to maximise potentials for rewarding and retaining customers.<\/li>\n<\/ul>\n<p>Integration:<\/p>\n<ul>\n<li>Works with multiple departments to ensure processes adhere to good client retention practices<\/li>\n<li>Collaborate closely with the Sales, Operations, Finance, Marketing and IT teams in attending to Customers\u2019 complaints and enquiries that arise from renewal retention<\/li>\n<\/ul>\n<p>Client Retention strategy:<\/p>\n<ul>\n<li>Engages with business leaders at both strategic and tactical level on client retention processes.<\/li>\n<li>Engage with customers on Complaints resolution and policy cancellation requests<\/li>\n<li>Daily coordinate, supervise all failed premium payments by contacting customers through all the approved available communication options.<\/li>\n<li>Analyse Retention data, focusing on resolving root causes for an improved RMM persistency ratio through all relevant channels.<\/li>\n<li>Enhance the process of providing data feedback to all sales teams on premium collection status.<\/li>\n<li>Develop process improvement initiatives and manage projects that pertain to customer retention<\/li>\n<li>Analyze reports of findings from customer\u2019s complaints and recommend appropriate measures to minimize reoccurrence of complaints.<\/li>\n<li>Develop process improvement initiatives and manage projects that pertain to customer retention.<\/li>\n<\/ul>\n<p>Stakeholder Management:<\/p>\n<ul>\n<li>Communicates and consults with relevant stakeholders to ensure a significant impact of internal processes on client retention.<\/li>\n<li>Relationship building \u2013 Initiates, maintains and manages relationships with third parties in relation to client retention.<\/li>\n<li>Generates and anaylses reports on Retention tracking and improvements to Management<\/li>\n<li>Provides customer analysis to propose avenues for prospective business development initiatives.<\/li>\n<li>Works closely with business and team heads in the Retail Business<\/li>\n<\/ul>\n<p>Consulting with business:<\/p>\n<ul>\n<li>Consult with business Heads to ensure all processes, customer touch points and systems support Customer Retention.<\/li>\n<li>Provide weekly reports for policy status trends on OIPA and TIA.<\/li>\n<li>Manages\u00a0 accounts within an operational budget for Customer Loyalty Scheme<\/li>\n<\/ul>\n<p><strong>Minimum Requirements<\/strong><br \/>\nExperience &amp; Skills:<\/p>\n<ul>\n<li>Bachelor\u2019s degree (as a minimum).<\/li>\n<li>Minimum of 8 years in a Customer Services role.<\/li>\n<li>Good knowledge of customer relationship manager system (CRM).<\/li>\n<li>Experience in a Supervisory role<\/li>\n<li>Insurance industry experience<\/li>\n<li>Knowledge of Life Insurance products<\/li>\n<li>I.T proficiency (good knowledge of MS packages \u2013 Word, Excel, PowerPoint)<\/li>\n<li>Very good communication skills (verbal and written)<\/li>\n<li>Must have a passion for Sales \/ Business development<\/li>\n<li>Very good Presentation skills<\/li>\n<\/ul>\n<p>Interested and qualified candidates should:\u00a0<a href=\"http:\/\/careers.oldmutual.com.ng\/index.php?s=advert_view&amp;g=8424&amp;x=3506674&amp;i=1097&amp;pop=1\" target=\"_blank\" rel=\"noopener\"><strong>Click here to apply<\/strong><\/a><\/p>\n<p><strong>Application Deadline\u00a0<\/strong>11th July, 2018<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Job Title:\u00a0Client Service Team Lead (Life &amp; Retail Mass Market)<\/strong><br \/>\n<strong>Ref: 1098\/NIGE\/EU\/Client Service Team Lead (Life &amp; Retail Mass Market)\/Nigeria\/270618<\/strong><br \/>\n<strong>Location:<\/strong>\u00a0Nigeria<br \/>\n<strong>Start Date:<\/strong> 2018-06-27<br \/>\n<strong>Contract:<\/strong> Permanent<br \/>\n<strong>Offer:<\/strong> Market Related<\/p>\n<p><strong>Introduction<\/strong><\/p>\n<ul>\n<li>This role is individually accountable for managing the Customer Service Team for the Life business in order to maximize productivity and customer satisfaction.<\/li>\n<\/ul>\n<p><strong>Job Specification<\/strong><br \/>\nDescription:<\/p>\n<ul>\n<li>Manages the Life business daily operational Customer Service Team.<\/li>\n<li>Manages the Customer services functions in the Retail Mass Market team<\/li>\n<li>Responsible for the daily work flow and volumes within specific functional area.<\/li>\n<li>Delivers, maintains and enhances service \/ work standards and work quality within a given process.<\/li>\n<li>Carries out quality assurance checks \/ monitoring of service delivery in all Life\u00a0 offices to ensure service standard compliance<\/li>\n<li>Manages some accounts within an operational budget.<\/li>\n<li>Works closely with the Client Retention team to ensure policy retention of the Retail business transactions<\/li>\n<\/ul>\n<p><strong>Key Result Areas<\/strong><br \/>\nOperational Delivery:<\/p>\n<ul>\n<li>Manages daily operational (client service and or administrative) delivery within specific functional area.<\/li>\n<li>Accountable for technical decision making within a specific functional area.<\/li>\n<li>Could take accountability for the implementation of a strand of an operational project.<\/li>\n<li>Extensive experience in day to day management.<\/li>\n<li>Advice Management on daily \/ monthly Customer experience using the approved customer metric standards.<\/li>\n<\/ul>\n<p>Team Effectiveness:<\/p>\n<ul>\n<li>Individually accountable for customer\/client service delivery through efforts of others.<\/li>\n<li>Accountable for others\u2019 time, task and output quality.<\/li>\n<li>Balances own priorities with directing and motivating others.<\/li>\n<li>Plans and assigns work over the applicable period.<\/li>\n<li>Guides and directs staff to achieve operational excellence standards.<\/li>\n<li>Creates a climate for optimal performance.<\/li>\n<li>Manages performance.<\/li>\n<li>Selects potential staff to sustain customer\/client service delivery.<\/li>\n<li>Responsible for day-to-day feedback and review of performance.<\/li>\n<li>Coaches and mentors staff.<\/li>\n<\/ul>\n<p>Quality Assurance:<\/p>\n<ul>\n<li>Delivers, maintains and enhances service \/ work standards and work quality within a given process.<\/li>\n<li>Ensures daily processing complies with all appropriate product and legislative rules and requirements.<\/li>\n<li>Develops and maintains procedural documentation.<\/li>\n<li>Ensures that the quality of Service delivery to customers conforms to agreed service level standards.<\/li>\n<li>Ensure customers are well informed about their policies and available products.<\/li>\n<\/ul>\n<p>Relationship Building:<\/p>\n<ul>\n<li>Establishes and maintains relationships with internal stakeholders.<\/li>\n<li>Builds and manages external relationships.<\/li>\n<li>Manage Customer Complaints.<\/li>\n<li>Enhance Customer \/ Broker relationship management.<\/li>\n<\/ul>\n<p><strong>Qualifications and Experience<\/strong><\/p>\n<ul>\n<li>A first degree or its equivalent<\/li>\n<li>Relevant work experience in customer services<\/li>\n<li>Experience in a technical operations department<\/li>\n<li>Excellent communication skills (verbal and written)<\/li>\n<li>Supervisory experience is necessary<\/li>\n<li>Very good interpersonal skills<\/li>\n<li>Good knowledge of MS packages (Word, Excel etc.)<\/li>\n<li>Relationship Management skills<\/li>\n<\/ul>\n<p>Interested and qualified candidates should:\u00a0<a href=\"http:\/\/careers.oldmutual.com.ng\/index.php?s=advert_view&amp;g=8424&amp;x=3506674&amp;i=1098&amp;pop=1\" target=\"_blank\" rel=\"noopener\"><strong>Click here to apply<\/strong><\/a><\/p>\n<p><strong>Application Deadline\u00a0<\/strong>11th July, 2018<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Old Mutual Nigeria consists of a Life Assurance and General Insurance business and provides a wide spectrum of insurance solutions tailored to meet unique individual and corporate clients\u2019 circumstances. We&#8230;..<\/p>\n","protected":false},"author":10164,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[19,38,63],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Old Mutual Nigeria Recent Job Vacancies [3 Positions] - Jobs in Nigeria<\/title>\n<meta name=\"description\" content=\"Old Mutual Nigeria consists of a Life Assurance and General Insurance business and provides a wide spectrum of insurance solutions tailored to meet unique\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/joblistnigeria.com\/old-mutual-nigeria-recent-job-vacancies-3-positions.html\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"eddy\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/joblistnigeria.com\/old-mutual-nigeria-recent-job-vacancies-3-positions.html\",\"url\":\"https:\/\/joblistnigeria.com\/old-mutual-nigeria-recent-job-vacancies-3-positions.html\",\"name\":\"Old Mutual Nigeria Recent Job Vacancies [3 Positions] - 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