{"id":59652,"date":"2018-06-29T14:10:03","date_gmt":"2018-06-29T13:10:03","guid":{"rendered":"https:\/\/joblistnigeria.com\/?p=59652"},"modified":"2018-06-29T14:10:03","modified_gmt":"2018-06-29T13:10:03","slug":"old-mutual-nigeria-current-job-vacancies-3-positions","status":"publish","type":"post","link":"https:\/\/joblistnigeria.com\/old-mutual-nigeria-current-job-vacancies-3-positions.html","title":{"rendered":"Old Mutual Nigeria Current Job Vacancies [3 Positions]"},"content":{"rendered":"<p>Old Mutual Nigeria consists of a Life Assurance and General Insurance business and provides a wide spectrum of insurance solutions tailored to meet unique individual and corporate clients\u2019 circumstances.<\/p>\n<p>We are recruiting to fill the position below:<\/p>\n<p><strong>Job Title:\u00a0Front Desk \/ Customer Service Officer<\/strong><br \/>\n<strong>Ref:<\/strong> 1102\/NIGE\/EU\/Front Desk \/ Customer Service Officer\/Nigeria\/290618<br \/>\n<strong>Location<\/strong>: Nigeria<br \/>\n<strong>Contract:<\/strong> Permanent<br \/>\n<strong>Available:<\/strong> ASAP<br \/>\n<strong>Category:<\/strong> Insurance<br \/>\n<strong>Offer:<\/strong> Market Related<\/p>\n<p><strong>Key Focus<\/strong><\/p>\n<ul>\n<li>This role is individually accountable for assisting a variety of clients telephonically, electronically or face to face, in accordance with business, process and compliance rules.<\/li>\n<\/ul>\n<p><strong>Description<\/strong><\/p>\n<ul>\n<li>Provides telephonic and face-to-face service to Customers and intermediaries at the front office.<\/li>\n<li>Delivers on daily production standards and adheres to service and quality standards.<\/li>\n<li>Assists Customers and visitors at the front office with their enquiries\/queries.<\/li>\n<\/ul>\n<p><strong>Key Result Areas<\/strong><br \/>\nPersonal Effectiveness:<\/p>\n<ul>\n<li>Accountable for service delivery through own efforts.<\/li>\n<li>Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.<\/li>\n<li>Makes increased contributions by broadening individual skills.<\/li>\n<li>Collaborates effectively with others to achieve client servicing results at the front office<\/li>\n<li>Accepts and lives the company values.<\/li>\n<\/ul>\n<p>Relationship Building:<\/p>\n<ul>\n<li>Maintains relationships with relevant departments.<\/li>\n<li>Builds and maintains good relationships with Customers and Visitors at the front office.<\/li>\n<li>Manages Customer relationships in person or telephonically.<\/li>\n<li>Handles Customer complaints efficiently at the front office and escalates to the relevant resolver group if not resolved within agreed timelines.<\/li>\n<\/ul>\n<p>Quality Assurance:<\/p>\n<ul>\n<li>Performs quality checks on own work.<\/li>\n<li>Adheres to service and quality standards<\/li>\n<li>Adheres to business, process and compliance rules.<\/li>\n<li>Captures correctly customer enquiries, requests and complaints on the relevant spreadsheets.<\/li>\n<\/ul>\n<p>Client Service Delivery:<\/p>\n<ul>\n<li>Provides telephonic and face-to-face service to customers and intermediaries.<\/li>\n<li>Delivers on daily production standards.<\/li>\n<li>Informs clients of requirements and procedures for their claims, part-withdrawals or surrender process.<\/li>\n<li>Assists to guide Customers on the process required for claims, new business and refunds.<\/li>\n<li>Performs general office administration such as booking for meetings, calls and also follow-up on outstanding customer request\/enquiry.<\/li>\n<li>Refers Customer surrender\/cancellation requests to the retention team.<\/li>\n<li>Refers Customer requests to the Client Service Consultant in the Branch.<\/li>\n<\/ul>\n<p>Compliance:<\/p>\n<ul>\n<li>Adheres to business, process and compliance rules.<\/li>\n<\/ul>\n<p><strong>Minimum Requirements<\/strong><br \/>\nExperience &amp; Skills:<\/p>\n<ul>\n<li>Bachelor\u2019s degree (as a minimum).<\/li>\n<li>Minimum 1 year work experience.<\/li>\n<li>I.T proficiency (good knowledge of MS packages )<\/li>\n<li>Very good communication skills (verbal and written)<\/li>\n<li>Must have a passion for Customer service<\/li>\n<li>Great interpersonal skills<\/li>\n<li>Knowledge of Administrative functions.<\/li>\n<\/ul>\n<p>Interested and qualified candidates should:<a href=\"http:\/\/careers.oldmutual.com.ng\/index.php?s=advert_view&amp;g=8424&amp;x=3506674&amp;i=1102&amp;pop=1\" target=\"_blank\" rel=\"noopener\"><strong> Click here to apply<\/strong><\/a><\/p>\n<p><strong>Application Deadline\u00a0<\/strong>13th July, 2018.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Job Title:\u00a0Executive Personal Assistant<\/strong><br \/>\n<strong>Ref:<\/strong> 1100\/NIGE\/EU\/Executive Personal Assistant\/Nigeria\/280618<br \/>\n<strong>Location:<\/strong>\u00a0Nigeria<br \/>\n<strong>Start Date:<\/strong> 2018-06-28<br \/>\n<strong>Contract:<\/strong> Permanent<br \/>\n<strong>Available:<\/strong> ASAP<br \/>\n<strong>Category:<\/strong> Insurance<br \/>\n<strong>Offer:<\/strong> Market Related<\/p>\n<p><strong>Key Focus<\/strong><br \/>\nIn general accountable for the PA support to the Managing Director. Accountable for all responsibilities of the secretary and PA as well as the following:<\/p>\n<ul>\n<li>The management of one or more staff members, the co-ordination of other PA\u2019s deliveries in the Business unit, strong focus on dealing with escalated queries from clients, customers and other stakeholders (with potential for brand damage).<\/li>\n<li>The resolution of escalations without the involvement of the senior manager, strong understanding of the business unit and associated OML structure, acts as an ambassador for the Business Unit, advanced skills in minute taking and developing non-standard reports, minutes presentations and correspondence, high level of ownership and independence (able to run the office in the absence of the senior manager for long periods of time), completing tasks of a personal nature on behalf of the senior manager and high level of contact with external parties, stakeholders and clients \/ customers (Company CEOs, Executives etc.);<\/li>\n<\/ul>\n<p><strong>Minimum Requirements<\/strong><br \/>\nQualifications and Experience:<\/p>\n<ul>\n<li>First Degree<\/li>\n<li>3-5 years\u2019 experience in a similar position.<\/li>\n<li>Excellent interpersonal skills<\/li>\n<li>Strong knowledge of MS Office suite<\/li>\n<li>Excellent written communication skills<\/li>\n<\/ul>\n<p>Competencies:<\/p>\n<ul>\n<li>Decision Making<\/li>\n<li>Gaining Commitment<\/li>\n<li>Initiating Action<\/li>\n<li>Ownership<\/li>\n<li>Building Relationships<\/li>\n<li>Planning &amp; Organizing<\/li>\n<li>Technical knowledge<\/li>\n<\/ul>\n<p><strong>Job Specification<\/strong><br \/>\nDescriptor:<\/p>\n<ul>\n<li>Manages queries on behalf of manager and performs delegated tasks.<\/li>\n<li>Ensures the managing director is equipped with necessary documentation to proceed with meetings.<\/li>\n<li>Manages diaries.<\/li>\n<li>Provides department with support in relation to arranging functions \u2013 venue bookings and\u00a0 making travel arrangements when necessary<\/li>\n<li>Responsible for office infrastructure e.g. office equipment and ordering of stationery.<\/li>\n<li>Maintains confidentiality of information<\/li>\n<li>Could be accountable for the management of a budget or significant spending on a budget.<\/li>\n<li>Accountable for service delivery through own efforts.<\/li>\n<li>Individually accountable for managing own time tasks and output quality, makes increased contributions by broadening individual skills.<\/li>\n<li>Collaborates effectively with others to achieve personal results.<\/li>\n<li>Accepts and lives the company values.<\/li>\n<li>Maintains professional internal and external relationships at management level.<\/li>\n<li>Builds and maintains relationships with suppliers and venue coordinators.<\/li>\n<li>High level of contact with external parties, stakeholders and clients \/ customers (Company CEOs, Executives etc.).<\/li>\n<\/ul>\n<p><strong>Key Result Areas<\/strong><br \/>\nAdministration &amp; Support:<\/p>\n<ul>\n<li>Performs secretarial duties for an executive or senior employee.<\/li>\n<li>Accountable for completing task of a personal nature on behalf of the senior manager.<\/li>\n<li>Manages queries on behalf of manager and performs delegated tasks.<\/li>\n<li>Ensures senior is equipped with necessary documentation to proceed with meetings.<\/li>\n<li>Manages diaries.<\/li>\n<li>Provides department with support in relation to arranging functions, venue bookings, making travel arrangements when necessary<\/li>\n<li>Responsible for office infrastructure, e.g. office equipment and ordering of stationery.<\/li>\n<li>Maintains confidentiality of information<\/li>\n<li>Could be accountable for the management of a budget or significant spending on a budget.<\/li>\n<\/ul>\n<p>Personal Effectiveness:<\/p>\n<ul>\n<li>Accountable for service delivery through own efforts.<\/li>\n<li>Individually accountable for managing own time, tasks and output quality for\u00a0 periods of 1 day to a maximum of 3 months<\/li>\n<li>Makes increased contributions by broadening individual skills.<\/li>\n<li>Collaborates effectively with others to achieve personal results.<\/li>\n<li>Accepts and lives the company values.<\/li>\n<\/ul>\n<p>Relationship Building:<\/p>\n<ul>\n<li>Maintains professional internal and external relationships, at management level.<\/li>\n<li>Builds and maintains relationships with suppliers and venue coordinators.<\/li>\n<li>High level of contact with external parties, stakeholders and clients\/customers (Company CEOs, Executives etc.).<\/li>\n<\/ul>\n<p>Interested and qualified candidates should:<a href=\"http:\/\/careers.oldmutual.com.ng\/index.php?s=advert_view&amp;g=8424&amp;x=3506674&amp;i=1100&amp;pop=1\" target=\"_blank\" rel=\"noopener\"><strong> Click here to apply<\/strong><\/a><\/p>\n<p><strong>Application Deadline\u00a0<\/strong>12th July, 2018.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Job Title:\u00a0Policy Retention Assistant<\/strong><br \/>\n<strong>REF:<\/strong> 1101\/NIGE\/EU\/POLICY RETENTION ASSISTANT\/Nigeria\/290618<br \/>\n<strong>Location:<\/strong>\u00a0Nigeria<br \/>\n<strong>Contract:<\/strong> Temporary \/ Contract<br \/>\n<strong>Category:<\/strong> Insurance<\/p>\n<p><strong>Key Focus<\/strong><\/p>\n<ul>\n<li>This role is individually accountable for assisting a variety of clients telephonically, electronically or face to face, in accordance with business, process and compliance rules<\/li>\n<li>This role is accountable for all client retention efforts within the Retail Mass Market Cluster.<\/li>\n<\/ul>\n<p><strong>Description<\/strong><\/p>\n<ul>\n<li>Provides telephonic, electronic and face-to-face service to customers and intermediaries.<\/li>\n<li>Make calls to Customers informing them about the status of their RMM policies and renewable policies according to the standard operating procedure.<\/li>\n<li>Handles customer objections swiftly and appropriately ensuring maximum retention at all times.<\/li>\n<li>Assists other team members when necessary (i.e. following up to close a renewal or sales leads).<\/li>\n<li>Some technical knowledge required on GI and Life products together with knowledge of the processes involved.<\/li>\n<li>Performs any other function assigned by Line Manager.<\/li>\n<\/ul>\n<p><strong>Key Result Areas<\/strong><br \/>\nBusiness Retention Monitoring:<\/p>\n<ul>\n<li>Where possible, create further interest in the company\u2019s services by inviting customers to use all services and take up products offered.<\/li>\n<li>Seek referrals from satisfied customers and direct same to the appropriate sales channel for follow-up and closing.<\/li>\n<li>Conduct a daily review of the status of existing policies to ensure retention of customers.<\/li>\n<\/ul>\n<p>Building New Retention Capabilities:<\/p>\n<ul>\n<li>Reduce policy cancellations\/ surrenders by proffering alternative solutions\u00a0 to Customers who intend to surrender or cancel their policies.<\/li>\n<li>Timely resolve Customer Complaints resulting from policy renewals, cancellations or surrender.<\/li>\n<li>Contribute ideas for the improvement of standards and services.<\/li>\n<\/ul>\n<p>Integration:<\/p>\n<ul>\n<li>Escalate and Redirect complex and technical issues to the Unit head or team leads.<\/li>\n<\/ul>\n<p>Client Retention Activities:<\/p>\n<ul>\n<li>Engage with Customers on cancellation\/ surrender requests to gain insight to the reasons for their request.<\/li>\n<li>Follow-through with all failed payments by contacting customers through all the approved available communication channels.<\/li>\n<li>Provide data feedback to all sales teams on premium collection status.<\/li>\n<li>Provide a high level of personalized Customer service experience to all Customers.<\/li>\n<li>Update all daily interactions\u00a0 with customers on the Renewal\/ RMM policy retention spreadsheet.<\/li>\n<li>Update the Renewal \/ Policy retention database with changes and status of each customer.<\/li>\n<li>Daily track policy renewals.<\/li>\n<\/ul>\n<p>Stakeholder Management:<\/p>\n<ul>\n<li>Relationship building \u2013 Initiates, maintains and manages relationships with third parties in relation to client retention<\/li>\n<\/ul>\n<p>Reporting:<\/p>\n<ul>\n<li>Provide weekly reports for policy status trends on OIPA and TIA.<\/li>\n<\/ul>\n<p><strong>Minimum Requirements<\/strong><\/p>\n<ul>\n<li>Bachelor\u2019s Degree (as a minimum).<\/li>\n<li>Minimum of 2 years in a Customer Service role.<\/li>\n<li>Insurance industry experience.<\/li>\n<li>Knowledge of Life Insurance &amp; General Insurance products.<\/li>\n<li>I.T proficiency (good knowledge of MS packages \u2013 Word, Excel, PowerPoint).<\/li>\n<li>Very good communication skills (verbal and written).<\/li>\n<li>Must have a passion for Sales \/ Customer service.<\/li>\n<li>Very good Excel skills will be an added advantage.<\/li>\n<\/ul>\n<p>Interested and qualified candidates should:\u00a0<a href=\"http:\/\/careers.oldmutual.com.ng\/index.php?s=advert_view&amp;g=8424&amp;x=3506674&amp;i=1101&amp;pop=1\" target=\"_blank\" rel=\"noopener\"><strong>Click here to apply<\/strong><\/a><\/p>\n<p><strong>Application Deadline\u00a0<\/strong>13th July, 2018.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Old Mutual Nigeria consists of a Life Assurance and General Insurance business and provides a wide spectrum of insurance solutions tailored to meet unique individual and corporate clients\u2019 circumstances. We&#8230;..<\/p>\n","protected":false},"author":10164,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[4,19,38],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Old Mutual Nigeria Current Job Vacancies [3 Positions] - Jobs in Nigeria<\/title>\n<meta name=\"description\" content=\"Old Mutual Nigeria consists of a Life Assurance and General Insurance business and provides a wide spectrum of insurance solutions tailored to meet unique\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/joblistnigeria.com\/old-mutual-nigeria-current-job-vacancies-3-positions.html\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"eddy\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/joblistnigeria.com\/old-mutual-nigeria-current-job-vacancies-3-positions.html\",\"url\":\"https:\/\/joblistnigeria.com\/old-mutual-nigeria-current-job-vacancies-3-positions.html\",\"name\":\"Old Mutual Nigeria Current Job Vacancies [3 Positions] - 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