{"id":63220,"date":"2018-09-04T16:00:36","date_gmt":"2018-09-04T15:00:36","guid":{"rendered":"https:\/\/joblistnigeria.com\/?p=63220"},"modified":"2018-09-04T15:05:47","modified_gmt":"2018-09-04T14:05:47","slug":"daystar-power-group-latest-job-vacancies-2-positions","status":"publish","type":"post","link":"https:\/\/joblistnigeria.com\/daystar-power-group-latest-job-vacancies-2-positions.html","title":{"rendered":"Daystar Power Group Latest Job Vacancies [2 Positions]"},"content":{"rendered":"
Daystar Power Group, a company within the Sunray Ventures group of companies, is a pan-African provider of solar power solutions, offering its systems on a Power Purchase Agreement (PPA), fixed monthly fee lease or buy-out basis. All our solutions are accompanied by comprehensive maintenance services, to ensure the solutions run 365 days a year. We are currently operational in Ghana and Nigeria.<\/p>\n
We are recruiting to fill the position below:<\/p>\n
Job Title:<\/strong>\u00a0Customer Account Specialist \nLocation:\u00a0<\/strong>Lagos, Nigeria (Daystar Power Solutions)<\/p>\n
Job Description<\/strong><\/p>\n
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The Customer Account Specialist shall be responsible for ensuring excellent customer experience to our clients, including performance reports, service calls, fault clearing, etc.<\/li>\n<\/ul>\n
Maintains schedule for preventive maintenance based on commissioning dates and company standards<\/li>\n
Maintains schedule for routine site visits<\/li>\n
Collects site data \u2013 run hours, fuel consumption, grid supply, etc<\/li>\n
Client grid bill management \u2013 receipt and payment<\/li>\n
Monitors payment from clients<\/li>\n
Ensures constant site communication<\/li>\n
Monitors site event ticket workflow, from issuing to closure.<\/li>\n<\/ul>\n
System Reporting:<\/p>\n
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Collects system performance information (Gen\/Grid availability, PV Yield, Battery charge\/discharge, etc.) from inverter platforms daily.<\/li>\n
Prepares monthly report for each site by the end of the month<\/li>\n<\/ul>\n
Customer Interaction:<\/p>\n
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Monthly phone calls\/emails (depending on client preference) to clients to receive feedback on system performance<\/li>\n
Clients\u2019 first point of contact to the Daystar Power Service Team \u2013 fault reports, service calls, comments, questions, etc.<\/li>\n
interprets clients\u2019 specific contracts to answer basic questions like when payment is due, when reports are due, services provided by Daybreak Power Solutions at specific site, etc.<\/li>\n
Collate results of NPS survey conducted by Service team<\/li>\n<\/ul>\n
Requirements<\/strong><\/p>\n
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Prior experience handling customer interaction is a plus<\/li>\n
Must be proud of your work, take ownership, and be passionate about quality of work<\/li>\n
Willingness to learn and grow with the company<\/li>\n