{"id":63444,"date":"2018-09-07T14:00:19","date_gmt":"2018-09-07T13:00:19","guid":{"rendered":"https:\/\/joblistnigeria.com\/?p=63444"},"modified":"2018-09-07T11:54:50","modified_gmt":"2018-09-07T10:54:50","slug":"curves-nigeria-limited-new-job-vacancy","status":"publish","type":"post","link":"https:\/\/joblistnigeria.com\/curves-nigeria-limited-new-job-vacancy.html","title":{"rendered":"Curves Nigeria Limited New Job Vacancy"},"content":{"rendered":"<p>The Curve Group, is recruiting suitably qualified candidates to fill the position below:<\/p>\n<p><strong>Job Title:\u00a0Service Delivery Manager<br \/>\nLocation:\u00a0<\/strong>Lagos<br \/>\n<strong><br \/>\nJob Description<\/strong><\/p>\n<ul>\n<li>Coordinate training activities with support, marketing and sales teams and make sure the new customer has all processes and tools available they need to use the services<\/li>\n<li>Ensure all customer deliveries are achieved\u00a0 within the agreed scope, time, cost and quality<\/li>\n<li>Act as escalation point on all service-enablement projects<\/li>\n<li>Closely coordinate with internal teams on billing, ordering during the activation phase;<\/li>\n<li>Ensure all service issues during the activation phase are promptly escalated and responded to, keep the customer informed at all times<\/li>\n<li>Deliver Monthly reporting and KPIs<\/li>\n<li>Coordinate all resources to deliver compliant products and services<\/li>\n<li>Management and co-ordination of local subcontractors from contract to delivery.<\/li>\n<li>Manage quality in compliance with contractual SLAs and requirements<\/li>\n<li>Support presales opportunities such as exhibitions and conferences<\/li>\n<li>Support ISO compliance (9001 and 27001)<\/li>\n<li>Manage service activation ensuring a completion within the contractual timeline ensuring the best possible customer experience throughout<\/li>\n<li>Managed approved customer trials &amp; demonstrations ensuring success criteria achieved<\/li>\n<li>Co-ordinate &amp; report on against a consolidated plan for all\u00a0 sales to activation deliveries within the region<\/li>\n<li>Take ownership and responsibility for delivering improvements on behalf of our customers;<\/li>\n<li>Measure the impact of the changes that you are making to make sure that our customers realise the benefit of the service improvements;<\/li>\n<li>Work with various functional groups including Marketing, Operations, Sales, Customer Support, Presales\/Product<\/li>\n<li>Implement strategies for improvements to service delivery and profitability<\/li>\n<\/ul>\n<div><\/div>\n<p><strong>How to Apply<\/strong><br \/>\nInterested and qualified candidates should:<br \/>\n<a href=\"https:\/\/www.linkedin.com\/jobs\/view\/service-delivery-manager-at-the-curve-group-856928467?trkInfo=searchKeywordString%3A%2CsearchLocationString%3A%252C%2B%2Cvertical%3Ajobs%2CpageNum%3A0%2Cposition%3A19%2CMSRPsearchId%3A1461c6de-62e7-4c40-b511-14cd36a59f82&amp;refId=1461c6de-62e7-4c40-b511-14cd36a59f82&amp;trk=jobs_jserp_job_listing_text\" target=\"_blank\" rel=\"noopener\"><strong>Click here to apply<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Curve Group, is recruiting suitably qualified candidates to fill the position below: Job Title:\u00a0Service Delivery Manager Location:\u00a0Lagos Job Description Coordinate training activities with support, marketing and sales teams and&#8230;..<\/p>\n","protected":false},"author":10164,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[4],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - 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