{"id":65166,"date":"2018-10-08T12:37:56","date_gmt":"2018-10-08T11:37:56","guid":{"rendered":"https:\/\/joblistnigeria.com\/?p=65166"},"modified":"2018-10-08T12:37:56","modified_gmt":"2018-10-08T11:37:56","slug":"onefi-ongoing-graduate-recruitment-entry-level-position","status":"publish","type":"post","link":"https:\/\/joblistnigeria.com\/onefi-ongoing-graduate-recruitment-entry-level-position.html","title":{"rendered":"OneFi Ongoing Graduate Recruitment For Entry Level Position"},"content":{"rendered":"<p>OneFi is one of Africa\u2019s fastest growing and most innovative FinTech platforms. We are looking to dominate the lending space through technological innovation and pride ourselves on our entrepreneurial and fast-paced culture.<\/p>\n<p>We are recruiting to fill the position below:<\/p>\n<p><strong>Job Title:<\/strong> <strong>Customer Service and Collections Officer<br \/>\nLocation: <\/strong>Owerri, Imo<br \/>\n<strong><br \/>\nSummary<\/strong><\/p>\n<ul>\n<li>Your core responsibility will be to deliver world class customer support services that will set the company apart from the competition while delighting the customer at all times.<\/li>\n<li>You will also be focused on working with customers to ensure they maintain their payments, do not fall into arrears and subsequently enter the Collections funnel.<\/li>\n<li>As a smart, proactive, well spoken, fast typing and independent agent, you will help us deliver great service to existing and prospective customers.<\/li>\n<\/ul>\n<p><strong>Your Tasks<\/strong><\/p>\n<ul>\n<li>Supporting the collections process by making calls to customers at risk of falling into arrears and arranging repayment plans.<\/li>\n<li>Working with marketing and growth teams to contact customers for surveys or to sell new products and services<\/li>\n<li>Assessing existing and prospective customers\u2019 needs via chat, phone or social media and providing answers quickly or escalating to relevant colleagues.<\/li>\n<li>Helping customers complete loan applications, bill payments, setup cards and loan repayments to name a few.<\/li>\n<li>Converting all Paylater inquiries into Paylater customers; Payvest, Bill Payments, Loans etc.<\/li>\n<li>Resolving complaints within allotted times to meet response targets.<\/li>\n<\/ul>\n<p><strong>Skills &amp; requirements<\/strong><\/p>\n<ul>\n<li>Multitasking handling several tasks and priorities, your work load will switch between customer service duties and collections. Also have the ability to speak with customers while typing notes simultaneously.<\/li>\n<li>Fast typist of able to reach 40 words per minute and looking to improve. If you cannot type this fast, DO NOT APPLY!<\/li>\n<li>Great sense of humor being able to laugh at yourself and put the customer at ease at all times.<\/li>\n<li>Ambitious, wanting to succeed in meeting all customers\u2019 needs and growing the customer service function at One Finance to world standard.<\/li>\n<li>Driven to constantly improve him or herself and the entire team by constantly learning and pushing colleagues to improve.<\/li>\n<li>Polite and Patient you will show empathy in dealing with customers\u2019 regardless of their position.<\/li>\n<li>Fast learner having the ability to learn quickly and understand deeply. You will need to learn the Paylater product (Payvest, Bill Payments, Loans, Wallet etc) quickly and understand it inside-out to be enable you deliver world class services to the customer.<\/li>\n<li>Proactively seeking out work for yourself and actively look to solve customer issues.<\/li>\n<li>Independent, requiring little to no supervision, reporting efficiently and succinctly when required and providing leadership at all times to colleagues.<\/li>\n<li>Emotionally intelligent, understanding the underlying issues being raised by the customers and being able to resolve quickly or escalate as needs be.<\/li>\n<li>Tech Savvy, you will be very aware of Internet technologies including banking apps, mobile phone technologies, Android, Internet, Websites, email, online chat\/messaging and other internet related products and services.<\/li>\n<li>Fluent in oral and written English.<\/li>\n<\/ul>\n<p><strong>Job Qualification<\/strong><\/p>\n<ul>\n<li>A bachelor degree or its equivalent.<\/li>\n<li>Demonstrable communication and problem-solving skills<\/li>\n<li>A least 1 year of collection or customer service experience will be an added advantage.<\/li>\n<\/ul>\n<p><strong>Salary<\/strong><br \/>\nN50,000.00 (Fifty Thousand Naira Only) \u2013 If you are looking for more, do not apply. This is an entry level position.<\/p>\n<p><strong>How To Apply<\/strong><br \/>\nInterested and qualified candidates should:<br \/>\n<a href=\"https:\/\/onefi.bamboohr.co.uk\/jobs\/view.php?id=41&amp;source=\" target=\"_blank\" rel=\"noopener\"><strong>Click here to apply <\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>OneFi is one of Africa\u2019s fastest growing and most innovative FinTech platforms. We are looking to dominate the lending space through technological innovation and pride ourselves on our entrepreneurial and&#8230;..<\/p>\n","protected":false},"author":10164,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[19,32],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>OneFi Ongoing Graduate Recruitment For Entry Level Position - Jobs in Nigeria<\/title>\n<meta name=\"description\" content=\"OneFi is one of Africa\u2019s fastest growing and most innovative FinTech platforms. We are looking to dominate the lending space through technological\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/joblistnigeria.com\/onefi-ongoing-graduate-recruitment-entry-level-position.html\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"eddy\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/joblistnigeria.com\/onefi-ongoing-graduate-recruitment-entry-level-position.html\",\"url\":\"https:\/\/joblistnigeria.com\/onefi-ongoing-graduate-recruitment-entry-level-position.html\",\"name\":\"OneFi Ongoing Graduate Recruitment For Entry Level Position - Jobs in Nigeria\",\"isPartOf\":{\"@id\":\"https:\/\/joblistnigeria.com\/#website\"},\"datePublished\":\"2018-10-08T11:37:56+00:00\",\"dateModified\":\"2018-10-08T11:37:56+00:00\",\"author\":{\"@id\":\"https:\/\/joblistnigeria.com\/#\/schema\/person\/dd74dfff99e4b199112e0e4cbabd5ee6\"},\"description\":\"OneFi is one of Africa\u2019s fastest growing and most innovative FinTech platforms. 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