{"id":65566,"date":"2018-10-26T16:45:51","date_gmt":"2018-10-26T15:45:51","guid":{"rendered":"https:\/\/joblistnigeria.com\/?p=65566"},"modified":"2018-10-26T13:45:41","modified_gmt":"2018-10-26T12:45:41","slug":"customer-service-recruitment-job-opportunities","status":"publish","type":"post","link":"https:\/\/joblistnigeria.com\/customer-service-recruitment-job-opportunities.html","title":{"rendered":"Customer Service Recruitment Opportunities"},"content":{"rendered":"<p><strong>1. Customer Service Representative<\/strong><\/p>\n<p><strong>Key Responsibilities:<\/strong><\/p>\n<ul>\n<li>Regular Inbound and Outbound calls<\/li>\n<li>Ability to show empathy and compassion<\/li>\n<li>Maintain high level of professionalism in customer engagements<\/li>\n<li>Follow-up on on-boarded clients<\/li>\n<li>Communicate directly with clients and encourage trusting relationship<\/li>\n<li>Respond to inquiries made by clients about company services in a timely and friendly manner<\/li>\n<li>Document and share lead\/customer intelligence with internal team.<\/li>\n<\/ul>\n<p><strong>Requirements:<\/strong><\/p>\n<ul>\n<li>Bachelor&#8217;s Degree\/ HND in any field of Study.<\/li>\n<li>Must be very good at communicating.<\/li>\n<li>Must be Bold, Articulate and Well Dressed.<\/li>\n<li>Must be very Hardworking and willing to Work Independently.<\/li>\n<li>Must demonstrates an active use of social media as well as an understanding of the social web<\/li>\n<li>Must have good Knowledge of Microsoft Office specifically Excel, Word, PowerPoint<\/li>\n<li>Must be Honest.<\/li>\n<li>Well-organized with a customer-oriented approach<\/li>\n<li>Outstanding sales skills with proven ability to convert prospects into active clients<\/li>\n<\/ul>\n<p><strong>Operate from our Head Office in Lagos.<\/strong><\/p>\n<p>This is a perfect opportunity for those that live around Ikeja, Ojota, Ketu, Maryland, Iyana-Ipaja, Egbeda, Ogba and its environs.<\/p>\n<p><strong>Salary is between \u20a635,000 &#8211; \u20a645,000 <\/strong><\/p>\n<p>Qualified and interested applicants<\/p>\n<p>Click here to apply &#8211; <span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/bit.ly\/2Nd1cws\" data-cke-saved-href=\"bit.ly\/2Nd1cws\">https:\/\/bit.ly\/2Nd1cws<\/a><\/span><\/p>\n<p><strong>2. Senior Customer Service Officer<\/strong><\/p>\n<p>We are currently looking for talented individuals with a passion for emerging markets to join our team and embark on our exciting employment journey.<\/p>\n<p>We are recruiting to fill the position below:?<\/p>\n<p><strong>Job Title: Senior Customer Service Officer<\/strong><\/p>\n<p><strong>Location<\/strong>: Lagos<\/p>\n<p><strong>Job Type:<\/strong> Full Time<\/p>\n<p><strong>Remuneration<\/strong>: \u20a645,000 &#8211; \u20a660,000<\/p>\n<p><strong>Job Description:<\/strong><\/p>\n<ul>\n<li>As Senior Customer Service Officer, you will have a unique opportunity to help drive our efforts to improve customer satisfaction across the entire customer journey<\/li>\n<li>This is a critical role as it directly correlates to continually improving the customer experience and as a result better customer loyalty and retention<\/li>\n<li>Create a persistent focus on the customer in all key actions the company takes.<\/li>\n<li>Drive the organisation to work together for optimum customer experience delivery.<\/li>\n<li>Support leaders in their role in the customer experience transformation journey<\/li>\n<\/ul>\n<p><strong>In particular, you will:<\/strong><\/p>\n<ul>\n<li>Establish metrics for defining the relationship with the customer<\/li>\n<li>Proactively collect and analyze the Voice of the Customer (real-time, surveys, etc.)<\/li>\n<li>Social media interaction, Google AdWords, Google AdSense, etc.<\/li>\n<li>Influence inter-departmental agreement on how to deliver greatest value to our customers:<\/li>\n<li>Define what customers value to determine the differentiating experience to deliver.<\/li>\n<li>In partnership with leaders, drive accountability through cross-department data and metrics<\/li>\n<li>Drive tracking and reporting mechanisms to get reliability in key interactions.<\/li>\n<li>Lead the accountability forums &#8211; when to meet and with whom to drive accountability.<\/li>\n<li>Work with all department leaders to drive customer focus culture change.<\/li>\n<li>Implement and drive new projects\/pilots<\/li>\n<\/ul>\n<p><strong>Required Skills &amp; Qualifications:<\/strong><\/p>\n<ul>\n<li>BSC\/HND<\/li>\n<li>Excellent communication skills with the ability to distil complex issues and detailed analysis into simple, structured frameworks<\/li>\n<li><strong>Good knowledge of Social media marketing, Google AdWords, Google AdSense and similar PPC, PPV Advert platforms<\/strong><\/li>\n<li>Strong empathy for customers, a passion for customer insights and research rooted in placing the customer&#8217;s wants and needs first above all<\/li>\n<\/ul>\n<p><strong>Application Closing Date:<\/strong><br \/>\nNot Specified.<\/p>\n<p><strong>How to Apply:<\/strong><br \/>\nInterested and qualified candidates should:<\/p>\n<p>Click here to apply &#8211; <span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/bit.ly\/2EbySeE\" data-cke-saved-href=\"https:\/\/bit.ly\/2EbySeE\">https:\/\/bit.ly\/2EbySeE<\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. Customer Service Representative Key Responsibilities: Regular Inbound and Outbound calls Ability to show empathy and compassion Maintain high level of professionalism in customer engagements Follow-up on on-boarded clients Communicate&#8230;..<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[19,2692],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Service Recruitment Opportunities - Jobs in Nigeria<\/title>\n<meta name=\"description\" content=\"1. 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