{"id":70208,"date":"2019-01-22T11:10:26","date_gmt":"2019-01-22T10:10:26","guid":{"rendered":"https:\/\/joblistnigeria.com\/?p=70208"},"modified":"2019-01-21T18:01:29","modified_gmt":"2019-01-21T17:01:29","slug":"edunovate-nigeria-new-job-opportunity","status":"publish","type":"post","link":"https:\/\/joblistnigeria.com\/edunovate-nigeria-new-job-opportunity.html","title":{"rendered":"Edunovate Nigeria New Job Opportunity"},"content":{"rendered":"<p>Edunovate Nigeria (subsidiary company of SPJ Global Concept Limited), TESTMASTER Inc country partner in Nigeria, an international company with a local Nigerian branch is comprised of foreign as well as indigenous educational experts with proven track record in developing and marketing successful techno-pedagogical solutions to millions of children\/students worldwide.<\/p>\n<p>We are recruiting to fill the position below:<\/p>\n<p><strong>Job Title:\u00a0Customer Service and Sales Support Representative<br \/>\nLocation:\u00a0<\/strong>Lagos<br \/>\n<strong>Department:<\/strong> Sales<br \/>\n<strong>Reports to:<\/strong> Director of Sales<br \/>\n<strong>Status:<\/strong> Salaried<br \/>\n<strong><br \/>\nSummary<\/strong><\/p>\n<ul>\n<li>Edunovate Nigeria is looking for a customer service expert to create and manage the next stage of all our customer facing activities. This is a newly created position which previously has been patched onto the sides of other positions.<\/li>\n<li>The time has arrived to create a formal customer service department.<\/li>\n<li>We are looking for the person with the skills and ambition to lead this endeavor, from the near term direct tending of customer needs, to longer term managing a growing team and department.<\/li>\n<li>The Customer Service &amp; Sales Support Representative to be responsible for managing the processes and systems related to servicing our customers and supporting the sales staff.<\/li>\n<\/ul>\n<p><strong>Duties and Tasks<\/strong><\/p>\n<ul>\n<li>Monitor expected ship dates to ensure timely delivery and expedite as needed. Communicate with internal and external customer on any deviations to established Ship Date.<\/li>\n<li>Liaison between Sales, Manufacturing\/Scheduling, Quality and other departments to ensure customer needs are met.<\/li>\n<li>Provide superior customer support by identifying issues, devising solutions, and accepting ownership to a successful closure.<\/li>\n<li>Lead, manage and direct the all customer service activities.<\/li>\n<li>Create and maintain daily, weekly and monthly reporting requirements for Sales department and the company.<\/li>\n<li>Responsible for order entry, answering Customer Service phones, message management, data entry in CRM and performing all Customer Service activities as needed.<\/li>\n<li>Oversee, qualify, and manage inbound leads. Sales inquiries and other marketing-generated leads come from a variety of sources that need to be regularly monitored (i.e. email boxes, phone inquiries, social media, web forms, event marketing, etc.)<\/li>\n<li>Manage Customer Service efforts to resolve customer issues in a timely and effective manner. Ensure effective procedures are in place to resolve customer issues.<\/li>\n<li>Assist in office management as needed.<\/li>\n<\/ul>\n<p><strong>Traits &amp; Qualifications<\/strong><\/p>\n<ul>\n<li>Must have a minimum of 2 years prior experience in a customer service function in a sales department. Will also consider those with five years of Inside Sales experience.<\/li>\n<li>Demonstrated excellent written and verbal communication skills<\/li>\n<li>You must be able to provide excellent phone and email communications regarding order status and customer service issues.<\/li>\n<li>Working knowledge of CRM database tools and are experienced in the sales process.<\/li>\n<li>Must be proficient in the Microsoft Office Suite.<\/li>\n<li>Demonstrated excellent written and spoken communication skills.<\/li>\n<li>Experience with basic mathematical and problem solving skills, must obtain general knowledge of our products and industry.<\/li>\n<li>Possess good decision-making skills and be a problem solver.<\/li>\n<li>Must be able to thrive in a fast-paced start-up setting.<\/li>\n<li>Ability to multi-task and shift priorities to meet the needs of the sales department and our customers. To be able to multi task in case of shifting priorities. Working in a startup environment requires a self-motivated and energetic positive attitude<\/li>\n<li>Bilingual is a plus.<\/li>\n<li>Minimum of an Associates Degree, Bachelors preferred.<\/li>\n<\/ul>\n<p>Who we are looking for:<\/p>\n<ul>\n<li>The Customer Relations and Sales Support Representative position will require deep skills in \u201cpeople arts.\u201d You are a person who is energized by making people happy, and generally enjoy being the host and curator of their enthusiasm (or problems, as the case may be).<\/li>\n<li>While being \u201can air traffic controller\u201d across phone, email, and in-person interactions, you also need to be able to tend the information systems, web environments, and operational details.<\/li>\n<\/ul>\n<p><strong>How to Apply<\/strong><br \/>\nInterested and qualified candidates should send a Letter describing your interest and qualifications, as well as your Resume and recent passport photograph to:\u00a0<a href=\"mailto:edunovateng@gmail.com\" target=\"_blank\" rel=\"noopener\"><strong>edunovateng@gmail.com<\/strong><\/a>\u00a0Please do not just send a resume. We need to hear why you think you are the perfect fit for this adventure.<\/p>\n<p><strong>Application Deadline\u00a0<\/strong>21st January, 2019.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Edunovate Nigeria (subsidiary company of SPJ Global Concept Limited), TESTMASTER Inc country partner in Nigeria, an international company with a local Nigerian branch is comprised of foreign as well as&#8230;..<\/p>\n","protected":false},"author":10164,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[19],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - 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