{"id":70929,"date":"2019-02-04T16:36:38","date_gmt":"2019-02-04T15:36:38","guid":{"rendered":"https:\/\/joblistnigeria.com\/?p=70929"},"modified":"2019-02-04T16:36:38","modified_gmt":"2019-02-04T15:36:38","slug":"bemil-nigeria-limited-available-position","status":"publish","type":"post","link":"https:\/\/joblistnigeria.com\/bemil-nigeria-limited-available-position.html","title":{"rendered":"Bemil Nigeria Limited Available Position"},"content":{"rendered":"<p>Bemil Nigeria Limited is a wholly indigenous company which has been at the forefront of providing Security Management, Cash-In-Transit \/ Valuable Protection and Security Consultancy &amp; Training since its inception in 1978.<\/p>\n<p>We are recruiting to fill the position below:<\/p>\n<p><strong>Job Title:\u00a0Customer Service Officer<br \/>\nLocation:\u00a0<\/strong>Abuja<br \/>\n<strong><br \/>\nJob Summary<\/strong><br \/>\nInteracts with Customers to provide and process information in response to inquiries, concerns and request.<\/p>\n<ul>\n<li>Assesses guards\u2019 uniforms\/appearance during visits and issues reports.<\/li>\n<li>Carries out regular Customer Satisfaction Survey.<\/li>\n<li>Ensures strict compliance with the Company\u2019s Policies &amp; Procedures.<\/li>\n<li>Maintaining a close liaison with the sales department so that credit issues are resolved smoothly.<\/li>\n<li>Checking customer\u2019s credit situation.<\/li>\n<li>Dealing with internal queries about payments, ensuring customers pay on time and negotiating re-payment plans.<\/li>\n<li>Chase overdue invoices by telephone, email &amp; letter within agreed timescales and maintain accurate records of all chasing activity.<\/li>\n<li>Regularly making contact with customers to ensure all relevant debts are managed as necessary and identify changes in payment patterns and propose action to avert indebtedness.<\/li>\n<li>Ensure that all transactions are compliant with Company\u2019s policies.<\/li>\n<li>Undertake account reconciliations as required and ensure monthly processing deadlines are met as required.<\/li>\n<li>Other duties as delegated from time to time by the Head of Customer Relation or in line with your skills, experience and role.<\/li>\n<li>Deals directly with customers either by telephone, electronically or face to face.<\/li>\n<li>Ensures prompt response to all customer inquiries.<\/li>\n<li>Handles and resolves customers\u2019 complaints in a timely manner.<\/li>\n<li>Keeps records of customers\u2019 interactions and transactions.<\/li>\n<li>Records details of inquiries, comments, complaints and records details of actions taken.<\/li>\n<li>Maintains a comprehensive customer data base.<\/li>\n<li>Ensures that all required customer meetings are scheduled, attended and documented.<\/li>\n<li>Analyses and documents loss of clients.<\/li>\n<\/ul>\n<p>Key Competencies:<\/p>\n<ul>\n<li>Problem analysis and problem- solving<\/li>\n<li>Attention to detail and accuracy<\/li>\n<li>Adaptability<\/li>\n<li>Stress tolerance<\/li>\n<li>Interpersonal skills<\/li>\n<li>Communication Skills<\/li>\n<li>Listening Skills<\/li>\n<\/ul>\n<p><strong>How to Apply<\/strong><br \/>\nInterested and qualified candidates should send their CV to:\u00a0<a href=\"mailto:abuja@bemilnigeria.com\" target=\"_blank\" rel=\"noopener\"><strong>abuja@bemilnigeria.com<\/strong><\/a><\/p>\n<p><strong>Application Deadline\u00a0<\/strong>28th February, 2019.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Bemil Nigeria Limited is a wholly indigenous company which has been at the forefront of providing Security Management, Cash-In-Transit \/ Valuable Protection and Security Consultancy &amp; Training since its inception&#8230;..<\/p>\n","protected":false},"author":10164,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[19],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - 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