{"id":71468,"date":"2019-02-14T14:55:20","date_gmt":"2019-02-14T13:55:20","guid":{"rendered":"https:\/\/joblistnigeria.com\/?p=71468"},"modified":"2019-02-14T14:55:20","modified_gmt":"2019-02-14T13:55:20","slug":"ascentech-services-limited-new-job-opportunity","status":"publish","type":"post","link":"https:\/\/joblistnigeria.com\/ascentech-services-limited-new-job-opportunity.html","title":{"rendered":"Ascentech Services Limited New Job Opportunity"},"content":{"rendered":"<p>Ascentech Services Limited \u2013 Our client, a renowned Service Provider is currently seeking applications from suitably qualified candidates to fill the vacant position below:<\/p>\n<p><strong>Job Title:\u00a0Customer Relationship Officer<br \/>\nLocation:<\/strong>\u00a0Lagos<\/p>\n<p><strong>Specialization<\/strong><\/p>\n<ul>\n<li>Client Relationship Management, Retention, Revenue Collection and Account Reconciliation.<\/li>\n<\/ul>\n<p><strong>Duties and Responsibilities<\/strong><\/p>\n<ul>\n<li>Develop and update client related reports.<\/li>\n<li>Identify and reports on continuing problems in an effort to minimize future negative customer impact.<\/li>\n<li>Proactively follow up disconnected clients to get their links reconnected and resolve issues.<\/li>\n<li>Manage customer portfolio to maximize relationship building opportunities.<\/li>\n<li>Run periodic customer satisfaction survey<\/li>\n<li>Provide optimum customer relationship as required to maintain and enhance existing business, resulting in repeat business, and preventing customer churning.<\/li>\n<li>Escalation of all clients payment issues to assigned Sales Representatives for follow up in a timely manner<\/li>\n<li>Follow up on all clients WHT remittance, collection of Credit Notes for remitted WHT from clients and internet subscription on a monthly bases.<\/li>\n<li>Improve the overall customer relationship, delivering reliable administrative support and customer service.<\/li>\n<li>Schedule and conclude status meetings with appropriate development resources and customers.<\/li>\n<li>Provide proper account reconciliation and credit notes to customers for down time experienced.<\/li>\n<li>Maintain complete and accurate customer correspondence data.<\/li>\n<li>Assist sales team in business acquisitions, planning, retention and management.<\/li>\n<\/ul>\n<p><strong>Qualifications &amp; Experience<\/strong><\/p>\n<ul>\n<li>Tactful, courteous, and possess the ability to build profitable relationship with Clients.<\/li>\n<li>Active listener, articulate speaker, and adaptable to client peculiarity.<\/li>\n<li>Great telephone etiquette; ability to hold a decent conversation over the phone, processing information received from clients and giving accurate responses clients.<\/li>\n<li>Ability to function in a multi-tasking environment.<\/li>\n<li>3+ years PC experience using electronic messaging systems (emailing, texting and chatting), office productivity software (such as Excel, Word processing, Microsoft Outlook and internet surfing).<\/li>\n<li>B.Sc\/HND in any related field or equivalent.<\/li>\n<li>4+ years\u2019 Client Relationship experience. Preferably in an Internet Solution Provider client facing environment while being professional and Customer focused.<\/li>\n<li>Stays calm under stress and proactive in problem solving.<\/li>\n<\/ul>\n<p>Skills and Specifications:<\/p>\n<ul>\n<li>Ability to make large number of calls and receiving same from clients.<\/li>\n<li>Excellent knowledge basic accounting principles; account reconciliation, Taxation (Withholding Tax &amp; Value Added Tax application) and aggressively follow up on client\u2019s debts\/revenue collection.<\/li>\n<li>Good knowledge of invoicing and preparation credit notes to clients.<\/li>\n<li>Fluency in English; excellent communication (Oral &amp; Written) skills, interpersonal skills and superb listening skills.<\/li>\n<li>Knowledge of account management and relationship building process; Prior experience in business development process will be an advantage.<\/li>\n<li>Must meet strict deadlines.<\/li>\n<li>Ability to type fast, receiving and sending large email correspondence to clients.<\/li>\n<\/ul>\n<p><strong>How to Apply<\/strong><br \/>\nInterested and qualified candidates should send their CV to:\u00a0<a href=\"mailto:cv@ascentech.com.ng\" target=\"_blank\" rel=\"noopener\"><strong>cv@ascentech.com.ng<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ascentech Services Limited \u2013 Our client, a renowned Service Provider is currently seeking applications from suitably qualified candidates to fill the vacant position below: Job Title:\u00a0Customer Relationship Officer Location:\u00a0Lagos Specialization&#8230;..<\/p>\n","protected":false},"author":10164,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[19],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - 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