{"id":7189,"date":"2010-11-02T00:47:15","date_gmt":"2010-11-01T23:47:15","guid":{"rendered":"https:\/\/joblistnigeria.com\/?p=7189"},"modified":"2010-11-01T18:52:08","modified_gmt":"2010-11-01T17:52:08","slug":"mtn-nigeria-jobs-customer-consultant","status":"publish","type":"post","link":"https:\/\/joblistnigeria.com\/mtn-nigeria-jobs-customer-consultant.html","title":{"rendered":"MTN Nigeria Jobs: Customer Consultant"},"content":{"rendered":"

\"\"<\/a>MTN Group <\/strong>is a multinational telecommunications group, operating in 21 countries in Africa and the Middle East. As at the end of December 2006, MTN recorded more than 40 million subscribers across its operations. MTN Nigeria recruits Customer Consultant<\/strong><\/p>\n

Job Description:<\/strong>
\nIncrease Loyalty \u2013 Build Relationship and Support Trade partners and Sub dealers
\nBuild relationship between lower and upper levels (i.e. between Authorize distributors and sub dealers)
\nImprove communication (To and Fro trade) \u2013 Call cycle time per territory(8-10 visit a day or as business requires)
\nLink subs, retailers etc to Trade Partners and help nurture the relationship
\nIdentify, classify and support all players in channels of distribution \u2013 Database building. Weekly \/ monthly update
\nEnsure MTN product availability in channel is >95% at all times \u2013 Weekly product availability report of all visited outlets during call cycles
\nEnsure information from Distributor Account Executive on Trade Partners product distribution is confirmed and relevant Sub Dealers followed up \u2013 Weekly \/ monthly report
\nResolve all issues\/queries with regards to activations, products and promotions
\nDirect all channel participants to MTN identified growth area within your territory
\nEstablish consistent channel standards \u2013 Branding as per channel recommendation.
\nIncrease brand awareness \u2013 Signage, POS distribution, visibility
\nTarget 65% visibility in the channel of distribution (Trade marketing team will measure)
\nTarget 65% space within each outlet (Trade marketing team will measure)
\nSupport all identified outlets with 100% merchandizing as appropriate and defined.
\n100% POS Distribution to all channels of distribution within 14 days of release
\n100% replacement of expired, damaged or obsolete materials within territory
\n100% removal of obsolete materials and messages
\nManage stock in channel and reports.
\nDirect outlets with stock challenges to identified Trade Partners to ensure there is no stock out within your territories
\nMust obtain list of sim distribution by Trade Partners from Distributor Account Executives \u2013 Ongoing, Report weekly
\nAll such sub dealers and dealer branches must be contacted and stock receipt \/ movement verified \/ confirmed \u2013 Report weekly
\nObtain info on stocking from All visited outlets in territory (where from, when, price, where to & why still pending >30days) \u2013 Record and report weekly \/ monthly.
\nAdvice Regional Sales Manager if there is need for focussed activity in territory to help move stock \u2013 As appropriate
\nEnsure areas in your territory without adequate TP or sub dealer presence is filled by encouraging TP or sub dealers to move into area. To be driven by Regional Sales Manager.
\nOn the spot training\/coaching of all visited outlets in territory- 100% of all visited outlets in call cycle
\nInformal training in shops on products, services and promotions being run by marketing ,channel or region
\nGenerate sub-dealer specific promo spec
\nSupport\/manage events and promos
\nPost promo evaluation
\nCounter competition – Timely feedback
\nInitial report to Field Service Engineers on state of network in territory
\nProvide weekly \/ monthly sales activity report
\nGenerate market intelligence report
\nJob Conditions:\tTool of trade vehicle provided Work is carried out mostly in the field A valid drivers license (Extensive local travel) May be required to work extended hours\/weekends
\nReporting To:\tRegional Sales Manager<\/p>\n

Required Skills:<\/strong>
\n4 years marketing experience:
\n2 years Sales & Marketing experience in a fast moving consumer goods(FCMG) environment<\/p>\n

Employment Status :
\nPermanent
\nQualification:
\nA Bachelors degree Preferably in the social sciences<\/p>\n

This vacancy expires on 11\/4\/2010<\/p>\n

Click here to view Job and Apply Online<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

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