{"id":75798,"date":"2019-06-21T10:03:40","date_gmt":"2019-06-21T09:03:40","guid":{"rendered":"https:\/\/joblistnigeria.com\/?p=75798"},"modified":"2019-06-21T10:03:40","modified_gmt":"2019-06-21T09:03:40","slug":"ics-outsourcing-latest-employment-opportunity-recent-job-opening","status":"publish","type":"post","link":"https:\/\/joblistnigeria.com\/ics-outsourcing-latest-employment-opportunity-recent-job-opening.html","title":{"rendered":"ICS Outsourcing Latest Employment Opportunity Recent Job Opening"},"content":{"rendered":"<p>ICS Outsourcing is Nigeria\u2019s leading Outsourcing provider incorporated in August 1994. We offer a comprehensive range of outsourcing services ranging from People Outsourcing to Sales BPO.<\/p>\n<p>We provide bespoke Business Support Solutions to all kinds and sizes of business. We are recruiting to fill the position below:<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Job Title:\u00a0Software Support Officer<\/strong><br \/>\n<strong>Job Location:<\/strong>\u00a0Lagos<br \/>\n<strong>Department:<\/strong> Information Technology<\/p>\n<p><strong>Summary of Functions<\/strong><\/p>\n<ul>\n<li>Manage and improve applications and systems software in line with IT industry best practices to ensure high levels of availability, security and compliance<\/li>\n<li>Participate in the planning and implementation of IT policies and procedures to ensure system provisioning and maintenance that is consistent with the Academy\u2019s goals, industry best practices, and regulatory requirements.<\/li>\n<li>Responsible for the maintenance of a continual software service improvement program.<\/li>\n<li>Plan and coordinate the design, development, installation, and maintenance of custom software and off-the-shelf software to ensure that our client internal and external service delivery is optimal.<\/li>\n<li>Provide effective software support and training to end users and automate business processes to make them more efficient.<\/li>\n<\/ul>\n<p><strong>Essential Duties and Responsibilities<\/strong><br \/>\nSupport:<\/p>\n<ul>\n<li>Delivering support and training to end users within our client\u2019s office to help them use the various software programs and associated services effectively to fulfil the School\u2019s objectives.<\/li>\n<li>Monitoring and correcting software defects and errors in a timely manner, in line with specified service levels.<\/li>\n<li>Accessing software updates, drivers, knowledge bases, and other resources on the Internet to aid in problem resolution.<\/li>\n<li>Maintaining a software support knowledgebase.<\/li>\n<\/ul>\n<p><strong>Strategy &amp; Planning:<\/strong><\/p>\n<ul>\n<li>Managing software licensing and liaising with vendors to resolve issues<\/li>\n<li>Establishing service level agreements with end users.<\/li>\n<li>Conducting research on emerging software products, services, and standards.<\/li>\n<li>Participating in and supporting capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users and department managers.<\/li>\n<li>Implementing and maintaining policies, procedures, and associated training plans for software development, performance testing, support and management.<\/li>\n<\/ul>\n<p><strong>Acquisition &amp; Deployment:<\/strong><\/p>\n<ul>\n<li>Conducting research, planning, recommending, acquiring and deploying software across the organization.<\/li>\n<li>Participating, monitoring and reporting on software evaluations and software implementation projects handled by third parties for our client.<\/li>\n<\/ul>\n<p><strong>Operational Management:<\/strong><\/p>\n<ul>\n<li>Analyzing and automating business processes with the use of software to make them more efficient.<\/li>\n<li>Monitoring and reporting on the efficiency and utilization levels of automated business processes, and implementing improvements where necessary.<\/li>\n<li>Analyzing the Organization\u2019s Business Intelligence requirements and implementing appropriate solutions for Business Intelligence to help the School organize and interpret data more efficiently for business decisions.<\/li>\n<li>Monitoring and reporting on the performance of Business intelligence systems<\/li>\n<li>Monitoring and managing virtualized server environments<\/li>\n<li>Monitoring and managing databases<\/li>\n<li>Participating in Business Continuity \/ Disaster Recovery infrastructure planning, building, and testing.<\/li>\n<li>Designing, developing, maintaining and improving custom applications and websites.<\/li>\n<li>Performing research on software and technologies that will help our client become more efficient in internal and external service delivery, and developing solutions from such research.<\/li>\n<li>Installing, configuring and managing software applications as required on workstations, servers and other devices.<\/li>\n<li>Monitoring, analyzing and reporting on application performance, including downtime, and recommending solutions for improvement.<\/li>\n<li>Documenting and tracking software-related service level agreements<\/li>\n<li>Recommending, scheduling, and performing software improvements, upgrades, patches, reconfigurations, and\/or purchases in line with IT industry best practices.<\/li>\n<li>Creating required reports in response to business user needs.<\/li>\n<li>Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.<\/li>\n<li>Identify, recommend, develop, and implement software-related end user training programs to increase user proficiency and self-sufficiency.<\/li>\n<li>Performs other duties as required or as assigned.<\/li>\n<\/ul>\n<p><strong>Qualification &amp; Certification<\/strong><\/p>\n<ul>\n<li>University Degree in the field of Computer Science and\/or 3+ years equivalent relevant work experience.<\/li>\n<li>Related IT Certifications (e.g. MSCE, Network+, CCNA, CCNP, ITIL. etc.).<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>How to Apply<\/strong><br \/>\nInterested and qualified candidates should send their CV to:\u00a0<a href=\"mailto:holugbue@icsoutsourcing.com\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>holugbue@icsoutsourcing.com<\/strong><\/a>using the Job title as the subject of the mail.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Application Deadline:\u00a0<\/strong>10th July, 2019.<\/p>\n<p><strong>Note:<\/strong>\u00a0Only qualified candidates will be contacted.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>ICS Outsourcing is Nigeria\u2019s leading Outsourcing provider incorporated in August 1994. We offer a comprehensive range of outsourcing services ranging from People Outsourcing to Sales BPO. We provide bespoke Business&#8230;..<\/p>\n","protected":false},"author":10165,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[2690],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>ICS Outsourcing Latest Employment Opportunity Recent Job Opening - Jobs in Nigeria<\/title>\n<meta name=\"description\" content=\"ICS Outsourcing is Nigeria\u2019s leading Outsourcing provider incorporated in August 1994. We offer a comprehensive range of outsourcing services ranging from\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/joblistnigeria.com\/ics-outsourcing-latest-employment-opportunity-recent-job-opening.html\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Dozie Nze\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/joblistnigeria.com\/ics-outsourcing-latest-employment-opportunity-recent-job-opening.html\",\"url\":\"https:\/\/joblistnigeria.com\/ics-outsourcing-latest-employment-opportunity-recent-job-opening.html\",\"name\":\"ICS Outsourcing Latest Employment Opportunity Recent Job Opening - Jobs in Nigeria\",\"isPartOf\":{\"@id\":\"https:\/\/joblistnigeria.com\/#website\"},\"datePublished\":\"2019-06-21T09:03:40+00:00\",\"dateModified\":\"2019-06-21T09:03:40+00:00\",\"author\":{\"@id\":\"https:\/\/joblistnigeria.com\/#\/schema\/person\/5aac2b07c5190c0bdf8362a7a77eaf25\"},\"description\":\"ICS Outsourcing is Nigeria\u2019s leading Outsourcing provider incorporated in August 1994. 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