{"id":77401,"date":"2019-08-09T16:01:13","date_gmt":"2019-08-09T15:01:13","guid":{"rendered":"https:\/\/joblistnigeria.com\/?p=77401"},"modified":"2019-08-09T16:01:13","modified_gmt":"2019-08-09T15:01:13","slug":"crowd-force-recent-available-employment-opportunity","status":"publish","type":"post","link":"https:\/\/joblistnigeria.com\/crowd-force-recent-available-employment-opportunity.html","title":{"rendered":"Crowd Force Recent Available Employment Opportunity"},"content":{"rendered":"<p>Crowd Force is building Africa\u2019s Largest offline distribution network. We enable businesses, FMCGs, Government and NGOs collect reliable market data through extensive agent network. We are recruiting to fill the position below:<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Job Title:\u00a0Senior Customer Care Officer<\/strong><br \/>\n<strong>Location:\u00a0<\/strong>Abuja<br \/>\n<strong>Job Purpose<\/strong><\/p>\n<ul>\n<li>You will act as a liaison, provide product\/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.<\/li>\n<li>The target is to ensure excellent service standards and maintain high customer satisfaction.<\/li>\n<li>If you are a problem solver with good communications and time management skills, we would like to meet you.<\/li>\n<\/ul>\n<p><strong>Key Areas of Responsibility<\/strong><\/p>\n<ul>\n<li>Supervise a team of customer support agents.<\/li>\n<li>Ensure customer support team maintain standard quality of service.<\/li>\n<li>Ensure to maintain open communication and customers thorough regular feedback via discussions, questionnaires, phone calls etc.<\/li>\n<li>Take records of all customer inquiries and complaints, capturing and disseminating technical and business information.<\/li>\n<li>Create and manage customer database.<\/li>\n<li>Assist field agents to solve transaction issues.<\/li>\n<li>Effectively manage large amounts of incoming calls.<\/li>\n<li>Handle complaints, provide appropriate solutions and alternatives within the time limits and follow-up to ensure resolution.<\/li>\n<\/ul>\n<p><strong>Requirements<\/strong><\/p>\n<ul>\n<li>A B.Sc. in Economics, Marketing, Finance or equivalent role.<\/li>\n<li>Minimum of 2 years\u2019 Previous experience as a Customer Service Officer.<\/li>\n<li>Experience in banking or micro finance is an added advantage.<\/li>\n<li>Knowledge of product management and product development.<\/li>\n<li>Seasoned knowledge of the IT \/ Finance industries is an added advantage.<\/li>\n<li>Proficiency in the use of MS Outlook and Office suite of products (Word, Excel &amp; PowerPoint).<\/li>\n<li>Excellent interpersonal and relationship building skills.<\/li>\n<li>Able to communicate ideas clearly.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong><br \/>\nTo Apply<\/strong><br \/>\nInterested and qualified candidates should send a filled copy of the \u201cCrowd Force Employment Application Form\u201d and an updated copy of your CV to:\u00a0<a href=\"mailto:careers@crowdforce.io\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>careers@crowdforce.io<\/strong><\/a>\u00a0indicating the role you are applying for in the subject.<\/p>\n<p><a href=\"https:\/\/drive.google.com\/open?id=1C_mmt5IbA5nHkAxHZbGTJC1NgxX22JKd\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Click here to download Crowd Force Employment Application Form<\/strong><\/a>\u00a0(Pdf)<\/p>\n<p><strong>Note:<\/strong>\u00a0Only eligible candidates will be contacted. We appreciate your time and response, and we hope to be in touch shortly<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Application Deadline:\u00a0<\/strong>15th August, 2019<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Crowd Force is building Africa\u2019s Largest offline distribution network. We enable businesses, FMCGs, Government and NGOs collect reliable market data through extensive agent network. We are recruiting to fill the&#8230;..<\/p>\n","protected":false},"author":10165,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[19],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Crowd Force Recent Available Employment Opportunity - Jobs in Nigeria<\/title>\n<meta name=\"description\" content=\"Crowd Force is building Africa\u2019s Largest offline distribution network. 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