DHL commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics and international mail services to its customers. A global network composed of more than 220 countries and territories and 300,000 employees worldwide offers customers superior service quality and local knowledge to satisfy their supply chain requirements<\/p>\n
QUALITY ASSURANCE & SAFETY MANAGER Maximise Safety effectiveness in the APEM air network by managing the distribution of Safety information and ensuring the regulatory compliance of Ground Operations by means of surveillance and reporting via Audits and Investigations.<\/p>\n Managing the APEM Ground Operations annual audit program.<\/p>\n MAIN DUTIES INCLUDE:<\/strong>
\nREF.: MEA \u2013 10699<\/strong>
\nThe QA & Safety Manager is responsible for:
\nApplying his\/her expertise and knowledge to set up, implement and oversee Quality Assurance & Safety programs and systems so as to enhance Safety in Ground Operations within the APEM Aviation Region.<\/p>\n
\n\u2022Delivery of quarterly Regional QA & Safety reporting to QA & Safety Management review committee that clearly identifies any significant trends.
\n\u2022Analyse QA & Safety data to enable risk assessments of high risk areas and provide mitigation solutions with follow up to ensure the risk is reduced or eliminated.
\n\u2022To identify through AQD\/RIR data and analysis, safety improvements and to plan, implement, monitor and deliver improvements through effective project management.
\n\u2022To lead safety communication throughout the region that celebrates success and provides support and necessary resource to operational challenges.
\n\u2022To Manager the AQD system to ensure that all Ground Operations data is current and accurate.
\n\u2022To drive improvement of Quality & Safety by leading effective administration and to educate to proactively minimise Safety incidents across the network.
\n\u2022Provide direct input and expertise to assist the Airline, third party wet lease operators and Ground Handling Agents to achieve DHL Global Airside standards.
\n\u2022To ensure that identified risks, aversion strategies and fallback plans are communicated to and regularly revnewed by the APEM Aviation Senior Management Team.
\n\u2022To conduct investigations and provide assistance when required to identify root cause and establish corrective and\/or preventative actions.
\n\u2022To provide leadership and guidance to all departmental staff ensuring effective achievement of personal, departmental and functional objectives and goals.
\n\u2022In particular have a close working relationship with the Airline & Operations Directors & their teams to provide operational support. Assist the Aviation Ops Support Director in adhoc assignments & reporting as & when required.
\n\u2022Manage the Ground Operations Safety Audit program in APEM to ensure a high level of surveillance, and standards are measured and maintained.
\n\u2022To provide support and guidance to Aviation Area Managers and Avi Operations Managers and facilitation of local internal audit programs.
\n\u2022Provide administration of Aviation manuals including GAPS and the RIR system.
\n\u2022Champion the ISAGO and IOSA (Ground Handling and Cargo sections) audits.
\nExcellent communication skills needed to be able to liaise with high level operational people both within AVI & with Global AVI & our Express Customer.
\nEffective negotiation skills needed to ensure tasks are completed in APEM Aviation’s best interest, when tasks are not necessarily under APEM Aviation’s direct control.<\/p>\n