{"id":8049,"date":"2011-02-09T01:09:36","date_gmt":"2011-02-09T00:09:36","guid":{"rendered":"https:\/\/joblistnigeria.com\/?p=8049"},"modified":"2011-02-08T01:59:43","modified_gmt":"2011-02-08T00:59:43","slug":"adexen-nigeria-customer-service-manager","status":"publish","type":"post","link":"https:\/\/joblistnigeria.com\/adexen-nigeria-customer-service-manager.html","title":{"rendered":"Adexen Nigeria Vacancy: Customer Service Manager"},"content":{"rendered":"

\"\"<\/a>Adexen Recruitment Agency <\/strong>is mandated by a recognized shipping agent acting as a leading player in the Nigerian Maritime Sector.<\/p>\n

——————————————————————————–<\/p>\n

Job description<\/strong>
\nThe ideal candidate will be responsible for providing excellent customer service; hence understanding and satisfying the organizations customers\u2019 requirements within an international environment<\/p>\n

——————————————————————————–<\/p>\n

Job Responsibilities<\/strong>
\n\u2022 Communicate courteously with both international and national clients
\n\u2022 Oversee application of customer service systems as a team leader and \u2018super user\u2019 level.
\n\u2022 Investigate and solve customers\u2019 problems, which may be complex or longstanding problems that have been passed on by customer service assistants
\n\u2022 Keep accurate records of discussions or correspondence with customers
\n\u2022 Advise sales department on any issues in relation to customer complaints or suggestions
\n\u2022 Responsible for all customs or related agencies clearance customer queries
\n\u2022 Understand the organizations services &keeping up to date with changes
\n\u2022 Analyze statistics or other data to determine the level of customer service the organization is providing
\n\u2022 Develop feedback or complaints procedure for customer service use
\n\u2022 Develop customer service procedures, policies, standards for the organization
\n\u2022 Train staff to deliver a high standard of customer service<\/p>\n

——————————————————————————–<\/p>\n

Job Qualifications et experience<\/strong><\/p>\n

\u2022 Minimum of 2 to 5 years experience in customer service management, in a shipping or logistics organization
\n\u2022 Minimum of a University degree from a recognized institution
\n\u2022 Knowledge of port rules & regulations
\n\u2022 Strong customer service ability
\n\u2022 Very good in the use of Microsoft word & Excel
\n\u2022 Good communication, organizational and interpersonal skills
\n\u2022 Problem solving skills.
\n\u2022 Strong analytical skills with ability to develop strategies and tactics as well as implementation skills<\/p>\n

——————————————————————————–<\/p>\n

What is on offer
\nAttractive salary with good job perspective within a very serious and recognized company.<\/p>\n

——————————————————————————–<\/p>\n

If your experience, personal characteristics and qualifications meet the position specifications and your personal objectives are to seek such a challenge, then we would like to hear from you with details of your current earnings, up to date CV and explanation as to why your achievements to date fit you for consideration.<\/p>\n

Click here to view Job and Apply online<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

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