{"id":8509,"date":"2011-03-28T05:30:48","date_gmt":"2011-03-28T04:30:48","guid":{"rendered":"https:\/\/joblistnigeria.com\/?p=8509"},"modified":"2011-03-26T12:52:19","modified_gmt":"2011-03-26T11:52:19","slug":"sales-and-ticketing-supervisor-kenya-airways","status":"publish","type":"post","link":"https:\/\/joblistnigeria.com\/sales-and-ticketing-supervisor-kenya-airways.html","title":{"rendered":"Sales and Ticketing Supervisor: Kenya Airways"},"content":{"rendered":"

Kenya Airways, <\/strong>The Pride of Africa is looking for ambitious high fliers with exceptional qualities to fill the under listed positions.<\/p>\n

Job Title: Sales and Ticketing Supervisor<\/strong><\/p>\n

ROLE PURPOSE STATEMENT <\/strong>
\nTo lead and motivate a sales\/ticketing team that will provide excellent services to the customers so as to generate sales and revenue<\/p>\n

KEY ACCOUNTABILTIES\/ RESPONSIBILITIES <\/strong>
\n\u2022 To lead, guide and support sales and ticketing team to ensure quality service to clients.
\n\u2022 To validate and reconcile daily sales returns to account for both cash collected and documents.
\n\u2022 Handle and effect ticket endorsements to enhance customer relations and satisfaction.
\n\u2022 To Handle customer complaints (denied boarding, baggage e.t.c) to ensure customer satisfaction and retention.
\n\u2022 To prepare and administer the shift\/leave roster for optimal utilization of staff and resources.
\n\u2022 To uphold safety and security standards for the office to safeguard company resources.<\/p>\n

COMPETENCIES <\/strong>
\n\u2022 Team Player
\n\u2022 Good communication skills
\n\u2022 Excellent KQ product knowledge
\n\u2022 Ability to lead\/guide and make decision High level integrity\/accountability Pleasant personality\/approachable Confident and well groomed
\n\u2022 Customer focused<\/p>\n

KNOWLEDGE, SKILLS & EXPERIENCE <\/strong>
\n\u2022 University Graduate
\n\u2022 IATA (UFT AA Diploma \/ intermediate and advance airline fares and ticketing course
\n\u2022 3 years airline experience in sales and ticketing<\/p>\n

METHOD OF APPLICATION<\/strong>
\nInterested candidates are required to submit applications and curriculum vitae latest by\u00a031st March 2011 <\/strong>
\nThe Country Manager
\nKenya Airways
\nP.O. Box 50147
\nIkoyi \u2013 Lagos<\/p>\n","protected":false},"excerpt":{"rendered":"

Kenya Airways, The Pride of Africa is looking for ambitious high fliers with exceptional qualities to fill the under listed positions. 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