{"id":8782,"date":"2011-04-04T04:53:04","date_gmt":"2011-04-04T03:53:04","guid":{"rendered":"https:\/\/joblistnigeria.com\/?p=8782"},"modified":"2014-01-25T18:17:11","modified_gmt":"2014-01-25T17:17:11","slug":"ict-helpdesk-supervisor-vacancy-promasidor-nigeria","status":"publish","type":"post","link":"https:\/\/joblistnigeria.com\/ict-helpdesk-supervisor-vacancy-promasidor-nigeria.html","title":{"rendered":"ICT Helpdesk Supervisor Vacancy: Promasidor Nigeria"},"content":{"rendered":"

\"\"<\/a>Promasidor<\/strong> holds a leading position in the Nigerian powdered milk market with its COWBELL MILK brand, which has found its way into the hearts and homes of thousands of consumers.<\/p>\n

Job Title: ICT Helpdesk Supervisor<\/strong><\/p>\n

Objectives<\/strong><\/p>\n

\u2022 Ensure the timely resolution of ICT Resources users\u2019 problems\/issues\/questions in a professional manner to minimize any downtime of business activities and\/or optimize their use of ICT resources.
\n\u2022 Support Promasidor Nigeria\u2019s LAN\/WAN and Telephony infrastructure applications (operating systems, e-mail systems etc) to ensure that they provide adequate support to the users, applications and infrastructure they support.
\n\u2022 Ensure that all \u201cICT hardware assets\u201d within Promasidor Nigeria Limited are available, functional, installed and used in a secure, safe and efficient way, this includes: Computer hardware (CPU, Printers, peripherals, accessories, etc\u2026). UPS, etc\u2026
\n\u2022 Manage Promasidor Nigeria\u2019s software assets and ensure up to date customisation of all desktops and laptops, clients operating systems and applications.<\/p>\n

Responsibilities<\/strong>
\nDepending on operational assignments which may vary with time, the job responsibilities will be a subset of the following:<\/p>\n

SOFTWARE<\/strong>
\n\u2022 Supervise and or carry out deployments\/rollouts of computer Operating Systems [OS] and software applications ensuring that Promasidor Nigeria Clients\u2019 Systems are all installed with up-to-date and approved OS and Applications used within the company.
\n\u2022 Document and maintain up-to-date all OS and Applications installation procedures.
\n\u2022 Identify, store in a database and maintain up-to-date a list of all software available and being used in the company. Identify set of software supported for user departments and also identify new and obsolete versions.
\n\u2022 Sorts, in a manner that allows quick retrieval by anyone in the department, all software assets available:
\n– On the file server for the versions still in use. Co-ordinate this with the Servers Administrator.
\n– On a physical support (CD, DVD\u2026) for the versions that are obsolete.
\n\u2022 Maintain on a physical support (CD, Hard disk\u2026) a \u201cstandard installation kit\u201d or \u201cdisk images\u201d for a \u201cbasic\u201d new user with set of the latest versions of all supported software) so that a new computer can be rapidly installed when needed.
\n\u2022 Stay up-to-date about the new versions of software released or to be released in the future for the set of supported software. Regularly discuss with the Helpdesk Supervisor possibilities or needs to upgrade the users\u2019 computers with newer versions. When forecasting an upgrade to a newer version, document the migration plan with the actions to be taken to upgrade from the existing versions to the new ones.<\/p>\n

HARDWARE<\/strong>
\n\u2022 Maintain ICT hardware inventory i.e. database storing information about every ICT hardware asset being assigned to an end-user.
\n\u2022 Ensure the timely repair of defective systems with the resources provided and manage the \u201cdefective systems stock\u201d by: Rebuilding new units with the combination of 2 or more defective units; dismantling defective units to use each part as a spare for repairing other (similar) equipment; trashing the systems that become really useless
\n\u2022 Carry out installation, relocation, configuration and setup of ICT Resources for and\/or with their users (systems, printers, etc).
\n\u2022 Carry out periodic preventive maintenance on ICT Resources in PNG locations (mainly in Lagos but also up-country).<\/p>\n

COMMUNICATIONS (NETWORKING, TELEPHONY\u2026)<\/strong>
\n\u2022 Ensures that all Network equipments and Infrastructure are available, functional, neat and secure at all times.
\n\u2022 Documents the Promasidor Nigeria LAN\/WAN (Including the Home Internet network where applicable) and maintain the documentation up-to-date.
\n\u2022 Administer, Monitor, support, test and troubleshoot hardware and software problems pertaining to LAN\/WAN at all upcountry locations.
\n\u2022 Generate, analyze, and distribute network performance statistics, network hazardous condition reports (including proposed solutions for performance improvement).
\n\u2022 Support\/lead all Network installation (new or extension of the existing network) as required by the company. Supervise and liaise with external contractors handling ICT installation or maintenance work at all PNG locations
\n\u2022 Liaise with Service Providers (Internet, Telephone. Etc,\u2026) to ensure optimal Services.<\/p>\n

TRAINING<\/strong>
\n\u2022 In collaboration with the Training Coordinator, assist in training end-users on the use of ICT software and\/or hardware resources.<\/p>\n

MANAGEMENT SUPPORT<\/strong>
\n\u2022 Provide a back-up role to the Help desk Coordinator in attending to users distress calls and logging them in accordingly, as well as allocating same when necessary.<\/p>\n

Job Requirements<\/strong><\/p>\n

Education<\/strong>
\n\u2022 Bachelor\u2019s degree in Computer Science, Information Technology, Electrical Electronics Engineering or any other related course.<\/p>\n

Experience<\/strong>
\n\u2022 3- 5 years work experience in a similar job.<\/p>\n

Knowledge<\/strong><\/p>\n

Technical<\/strong>
\n\u2022 Broad knowledge of Information Systems (Architecture, Security\u2026)
\n\u2022 Software (Office Suite, Email\u2026)
\n\u2022 Hardware (components of a computer, general maintenance\u2026)
\n\u2022 Networking (IP addressing, DNS\u2026)<\/p>\n

General<\/strong>
\n\u2022 Basic business processes<\/p>\n

Nice to have:<\/strong>
\n\u2022 Apple Certified Support Professional (ACSP) and other Apple Technical certifications<\/p>\n

Skills & Personal Attributes<\/strong>
\n\u2022 Problem solving and critical thinking
\n\u2022 Time management, Planning and Organising (own work)
\n\u2022 Communication skills
\n\u2022 Analytical skills
\n\u2022 Numerical skills
\n\u2022 Proactive and innovative
\n\u2022 Ability to multi-task
\n\u2022 Attention to details
\n\u2022 Interpersonal skills (Good facilitation, Teamwork\u2026)<\/p>\n

Method of Application<\/strong>
\nClick here to apply online<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Promasidor holds a leading position in the Nigerian powdered milk market with its COWBELL MILK brand, which has found its way into the hearts and homes of thousands of consumers……<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[15,37],"tags":[90],"jetpack_publicize_connections":[],"yoast_head":"\nICT Helpdesk Supervisor Vacancy: Promasidor Nigeria - Jobs in Nigeria<\/title>\n<meta name=\"description\" content=\"Promasidor holds a leading position in the Nigerian powdered milk market with its COWBELL MILK brand, which has found its way into the hearts and homes of\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/joblistnigeria.com\/ict-helpdesk-supervisor-vacancy-promasidor-nigeria.html\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Joblist Nigeria\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/joblistnigeria.com\/ict-helpdesk-supervisor-vacancy-promasidor-nigeria.html\",\"url\":\"https:\/\/joblistnigeria.com\/ict-helpdesk-supervisor-vacancy-promasidor-nigeria.html\",\"name\":\"ICT Helpdesk Supervisor Vacancy: Promasidor Nigeria - 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