{"id":89381,"date":"2020-07-17T11:12:27","date_gmt":"2020-07-17T10:12:27","guid":{"rendered":"https:\/\/joblistnigeria.com\/?p=89381"},"modified":"2020-07-17T11:12:27","modified_gmt":"2020-07-17T10:12:27","slug":"otp-internet-technology-9-credit-job-vacancy-apply-now","status":"publish","type":"post","link":"https:\/\/joblistnigeria.com\/otp-internet-technology-9-credit-job-vacancy-apply-now.html","title":{"rendered":"OTP Internet Technology (9 Credit) Job Vacancy &#8211; Apply Now!"},"content":{"rendered":"<p>OTP Internet Technology (9 Credit) is a mobile app that provides simple, allows you to access loan at anytime, anywhere. We are recruiting to fill the position below:<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Job Title: Customer Service Team Lead<\/strong><br \/>\n<strong>Location<\/strong>: Lagos<\/p>\n<p><strong>Job Description<\/strong><\/p>\n<ul>\n<li>We are searching for a Customer Service Team Lead that will head the company&#8217;s customer service team by directing and overseeing team members, resolving customer questions or complaints, and developing programs and procedures to enhance productivity and performance of the team and the organisation.<\/li>\n<\/ul>\n<p><strong>Responsibilities<\/strong><\/p>\n<ul>\n<li>Supervising and managing the customer service team.<\/li>\n<li>Training team members to provide the highest standards of customer service and ensuring that all company policies are followed.<\/li>\n<li>Set reasonable customer satisfaction goals and work with the team to meet them on a consistent basis<\/li>\n<li>Interact with difficult customers on a daily basis,responding to their questions and guiding them to the appropriate service.<\/li>\n<li>Ensure adequate motivation of the customer service team.<\/li>\n<li>Quality assurance.<\/li>\n<li>Provide guidance and feedback to customer service team.<\/li>\n<li>Maintaining documentation pertaining to customer service department activities.<\/li>\n<li>Interview potential employees,On-board new employees and train them based on your expertise and skill-set.<\/li>\n<li>Create and implement an effective performance plan for the customer service team.<\/li>\n<li>Provide weekly management reports on the Customer Service Department.<\/li>\n<\/ul>\n<p><strong>Specification<\/strong><\/p>\n<ul>\n<li>First Degree in a related discipline with minimum Second Class Lower Division.<\/li>\n<li>Must have evidence of NYSC completion<\/li>\n<li>Minimum four years continuous experience in a customer service; at least two years at the supervisory\/lead level in a related fintech\/microlending\/microfinance company<\/li>\n<li>Must be experienced in the use of CRMs<\/li>\n<li>Must have proven work experience in all existing channels of customer service<\/li>\n<li>Customer service certification is a plus<\/li>\n<li>Team Management Experience.<\/li>\n<li>Candidates must reside in Lagos.<\/li>\n<li>Preferably male for gender balance.<\/li>\n<\/ul>\n<p><strong>Important Skills:<\/strong><\/p>\n<ul>\n<li>Excellent leadership and communication skills<\/li>\n<li>Tech Savvy<\/li>\n<li>Customer-focused<\/li>\n<li>Expert product\/service and job knowledge<\/li>\n<li>Ability to deal with demanding customers and escalations.<\/li>\n<\/ul>\n<p><strong>To Apply<\/strong><br \/>\nInterested and qualified candidates should send their Cover Letter and CV to:\u00a0<strong><a href=\"mailto:9creditrecruitment@gmail.com\">9creditrecruitment@gmail.com<\/a><\/strong>\u00a0with the job title as the subject of the mail.<\/p>\n<p><strong>Application Deadline:\u00a0<\/strong>7th August, 2020.<\/p>\n<p><strong>Note<\/strong>: Only qualified candidates will be shortlisted.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>OTP Internet Technology (9 Credit) is a mobile app that provides simple, allows you to access loan at anytime, anywhere. We are recruiting to fill the position below: &nbsp; &nbsp;&#8230;..<\/p>\n","protected":false},"author":10165,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[19],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>OTP Internet Technology (9 Credit) Job Vacancy - Apply Now! - Jobs in Nigeria<\/title>\n<meta name=\"description\" content=\"OTP Internet Technology (9 Credit) is a mobile app that provides simple, allows you to access loan at anytime, anywhere. 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