Zain Careers: Team Member – Fraud Management (Law Enforcement Agent)

Zain is a leading mobile and data services operator with a commercial presence in23 Middle Eastern and African countries with over 13,000 employees providing a comprehensive range of mobile voice and data services to over 72.5 million** active individual and business customers (December 31, 2009). Zain Nigeria recruits:

Team Member: Fraud Management(Law Enforcement Agent)

ZAIN1481 – Team Member: Fraud Management(Law Eenforcement Agent)

Location: Nigeria – Lagos

Basic Purpose:
Provide 1st line support to all Law enforcement agents
Monitoring subscriber’s criminal usage and reporting to Law enforcement
Law enforcement monthly reporting
Educate Law Enforcement agents on various fraud indicators in the call records
Understanding of the NCC regulations as it relates to provision of call records

Main Duties & Responsibilities:
Prepare law enforcement Monthly reports
Managing and updating information on the law enforcement database
Preparing and organizing Fraud Awareness /education sessions- E-mail, Presentations and Interactions.
Conducting interviews to ascertain that the request for call records is authentic
Reviewing of other unit’s processes & procedures and identifying control lapses which may lead to members of staff providing records to third party
Develop process for provision of information & carrying out random checks on information in the KYC database.
Provision of call detail records and other subscriber information to Law Enforcement Agents via Regulatory Unit.
Provision of call details records to internal stakeholders i.e. internal audit, security and logistics
liaison with other GSMA ,telcos etc with regards to CDR information
Implement & update the provisions of the procedure for disclosure of subscriber information in compliance with NCC requirement,
Carrying out preliminary CDR analysis/investigations to aid LEA’s in their investigations
Any other task as assigned by team leader
Managing escalations to data warehouse, data integrity etc

Competencies & Qualifications:
University or relevant Degree
4-6 years experience in the Telecommunications industry
At least 3 years experience working with Law enforcement agencies

Closing Date: 9th June 2010

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