ZKTeco Company Limited is a world-leading manufacturer of biometrics readers (facial, vein, fingerprint palm) access controls, time attendance, turnstiles and barriers, security cameras, metal detectors, car park & vehicle management solutions, X-Ray inspection, integrated security solutions, and embedded biometric and radio-frequency identification modules. We are recruiting to fill the position below:
Job Title: Technical Support Engineer / Technical Associate Engineer
Employment Type: Full-time
- Research and identify solutions to software and hardware issues.
- Diagnose and troubleshoot technical issues, including account setup and network configuration.
- Should have Knowledge about CCTV, Access Control hardware, Biometrics time & Attendance device.
- Research and identify solutions to software and hardware issues
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Talk clients through a series of actions, either via phone, email, or chat, until they’ve been solved.
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
- Engineering in Computer Science or Information Systems / Engineering in Electrical and Instrumentation / Mechanical / Electronics and Communication Engineering or Equivalent Combination of education
- Bachelors Degree Holder of 1-5 years post NYSC experience
- Knowledge of innovation methodologies including design thinking, and Scenario planning
- Excellent verbal and written communication skills in English
- Excellent computer software skills, including experience with MS Office, Google apps and web-based research and communication and design tools
- Excellent interpersonal skills, and previous experience working in multicultural teams
- Creative thinker and problem solver
- Strong organizational skills and attention to detail
- Commitment to ZKTECO’s vision, mission, values and ways of working.
- Ability to work under pressure with tight deadlines
- Experience in Hardware repair and service
- Installer in Security solution
- Project Management
- Should have knowledge about MySQL, and MySQL database.
Interested and qualified candidates should:
Click here to apply online