Customer Care Representatives at Swift Networks Limited

Posted on :

6 Nov, 2015

Category :

Customer Service Jobs in Nigeria

Swift Networks – Our company is an Indigenous Internet Service Provider Company with outlets spread all over Lagos State. Our core services are the provision of high speed internet services, telephony and IP – VPN services to both residential and enterprise subscribers.

We are recruiting to fill the position of:

Job Title: Customer Care Representative

Location: Nigeria

Main Responsibilities

  • Meeting quantitative and qualitative KPIs
  • Communicating accurate and precise information of products and services, value added services, packages, and on going promotional activities to the caller/customer
  • Taking all possible measures to timely resolve customer’s query and processing them in accordance with our established procedures and policies
  • Responsible for responding to technical queries related to VOIP, Internet and Data services on different platform such as WiMAX, Wifi by using standard procedures
  • Comprehensive understanding and knowledge of using Customer Relationship Management (CRM) software to deal with incoming calls
  • Ensure full compliance of all related software applications and a strong handling power to assist customers
  • Logging all queries properly and escalating possible complaints to the concerned teams using effective tools
  • Regularly attending training and coaching sessions conducted. Learning about organization’s products or services and keeping up-to-date with any changes to them
  • Suggesting alternatives and possibilities to resolve customers’ complaints on priority basis
  • Giving feedback and reporting customer issues/problems to Supervisor to ensure maximum customer satisfaction and to aware management with current trends and demands
  • Ensuring the retention measures according to the standards.

Key Competencies – Knowledge, Skills and Behaviours

  • Any graduation degree with cumulative grade of 2nd class upper division
  • Excellent communication, presentation skills & negotiation skills
  • Multi-task, maintain a high standard of service and quality
  • Ability to have stress and time management.
  • Technical Support Expertise to handle customer complaints which requires prior computer handling skills.

Application Closing Date
31st October, 2015.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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