Edunovate Nigeria New Job Opportunity

Edunovate Nigeria (subsidiary company of SPJ Global Concept Limited), TESTMASTER Inc country partner in Nigeria, an international company with a local Nigerian branch is comprised of foreign as well as indigenous educational experts with proven track record in developing and marketing successful techno-pedagogical solutions to millions of children/students worldwide.

We are recruiting to fill the position below:

Job Title: Customer Service and Sales Support Representative
Location: Lagos
Department: Sales
Reports to: Director of Sales
Status: Salaried

Summary

• Edunovate Nigeria is looking for a customer service expert to create and manage the next stage of all our customer facing activities. This is a newly created position which previously has been patched onto the sides of other positions.
• The time has arrived to create a formal customer service department.
• We are looking for the person with the skills and ambition to lead this endeavor, from the near term direct tending of customer needs, to longer term managing a growing team and department.
• The Customer Service & Sales Support Representative to be responsible for managing the processes and systems related to servicing our customers and supporting the sales staff.

Duties and Tasks

• Monitor expected ship dates to ensure timely delivery and expedite as needed. Communicate with internal and external customer on any deviations to established Ship Date.
• Liaison between Sales, Manufacturing/Scheduling, Quality and other departments to ensure customer needs are met.
• Provide superior customer support by identifying issues, devising solutions, and accepting ownership to a successful closure.
• Lead, manage and direct the all customer service activities.
• Create and maintain daily, weekly and monthly reporting requirements for Sales department and the company.
• Responsible for order entry, answering Customer Service phones, message management, data entry in CRM and performing all Customer Service activities as needed.
• Oversee, qualify, and manage inbound leads. Sales inquiries and other marketing-generated leads come from a variety of sources that need to be regularly monitored (i.e. email boxes, phone inquiries, social media, web forms, event marketing, etc.)
• Manage Customer Service efforts to resolve customer issues in a timely and effective manner. Ensure effective procedures are in place to resolve customer issues.
• Assist in office management as needed.

Traits & Qualifications

• Must have a minimum of 2 years prior experience in a customer service function in a sales department. Will also consider those with five years of Inside Sales experience.
• Demonstrated excellent written and verbal communication skills
• You must be able to provide excellent phone and email communications regarding order status and customer service issues.
• Working knowledge of CRM database tools and are experienced in the sales process.
• Must be proficient in the Microsoft Office Suite.
• Demonstrated excellent written and spoken communication skills.
• Experience with basic mathematical and problem solving skills, must obtain general knowledge of our products and industry.
• Possess good decision-making skills and be a problem solver.
• Must be able to thrive in a fast-paced start-up setting.
• Ability to multi-task and shift priorities to meet the needs of the sales department and our customers. To be able to multi task in case of shifting priorities. Working in a startup environment requires a self-motivated and energetic positive attitude
• Bilingual is a plus.
• Minimum of an Associates Degree, Bachelors preferred.

Who we are looking for:

• The Customer Relations and Sales Support Representative position will require deep skills in “people arts.” You are a person who is energized by making people happy, and generally enjoy being the host and curator of their enthusiasm (or problems, as the case may be).
• While being “an air traffic controller” across phone, email, and in-person interactions, you also need to be able to tend the information systems, web environments, and operational details.

How to Apply
Interested and qualified candidates should send a Letter describing your interest and qualifications, as well as your Resume and recent passport photograph to: [email protected] Please do not just send a resume. We need to hear why you think you are the perfect fit for this adventure.

Application Deadline 21st January, 2019.