Outreach is a group of hospitals offering affordable care to women and children across Nigeria. We are recruiting to fill the position below:
Job Title: Customer Service Representative
Location: Lekki, Lagos
Employment Type: Full-time
- Bill prearation.
- Handle cash and HMO transactions.
- Effective communication with clients at every encounter.
- Ensure full understanding and management of client requirements and identification of further opportunities with the client.
- Proper documentation and handover of daily activities.
- Filling all registers and sending reports per shift.
- Monitoring and control of all office stationery.
- Administering Customer Service surveys to all clients.
- Ensuring excellent Patients’ Experience for all patients.
- Ensure smooth relationship between the hospital and other stakeholders in our eco system.
- Ensure that all telephone calls (in and out bound) are handled in a timely and professional manner.
- Document Management.
- Medical Records filing and management.
- Electronic medical records management.
- Appointment booking and management manually and electronically.
- Hospital billing and payment collection.
- Ensure welfare of all Patients.
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
Application Deadline: 22nd September, 2023.
Note: Only candidates who live in Lekki / Ajah environs should apply.