Residency Hotels Limited – A major hotel chain endowed with a rich tradition of hospitality. Within a Residency experience, every guest is offered a warm welcome and is made to feel special, valued and appreciated.We are recruiting to fill the position below:
Job Title: Receptionist / Front Office
Location: Guzape, Abuja (FCT)
Employment Type: Full-time
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payment.
- Candidates should possess OND qualification with at least 3 years experience.
Interested and qualified candidates should send their CV to: [email protected] using the Job Position as the subject of the mail.
Application Deadline: 20th February, 2021.